P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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Adobe Employee , Nov 11, 2021 Nov 11, 2021

Thanks for your detailed description. The log files that you attached earlier indicated that the GPU driver run into some difficulties and decided to detach itself (see the error logging below, it also matches your description that the GPU acceleration was turned off in Lr preferences after encountering the error).

 

*** Error: ML model not loaded ***
*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR (hr=0x887a0020): CreateCommandLis
...

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LEGEND ,
May 23, 2022 May 23, 2022

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it's just after the upgrade to i7-12700KF

 

So, the various chip set drivers, CPU driver? and other motherboard related drivers, are they up to snuff post CPU change?

 

And, your BIOS, is that up to date?

 

And in the Events Viewer, any nasty errors?

 

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Community Beginner ,
May 24, 2022 May 24, 2022

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Yes, everything is updated.

 

quote

And in the Events Viewer, any nasty errors?

 

Good idea, there really are the records for the crashes, but apart for stating the error code 0xc0000374 (Heap corruption), there doesn't seem to be anything useful.

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LEGEND ,
May 24, 2022 May 24, 2022

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Does that event also mention "Faulting module name: ntdll.dll"?

 

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LEGEND ,
May 24, 2022 May 24, 2022

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You may want to clear/flush the events, then run LrC and attempt a Sky mask, as to cause a fresh crash, the look at events to see the newest ones, thereby weeding out any unrelated ones.

 

And, probably time to give Adobe a chat/call.

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New Here ,
Jun 09, 2022 Jun 09, 2022

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A função "Selecionar assunto" (ou "Selecionar céu") só funciona na primeira foto, à partir da segunda aparece uma mensagem "Ocorreu um erro inesperado e sua solicitação não pôde ser concluída", e eu só consigo fazer funcionar fechando o programa e abrindo novamente ou esperando alguns minutos antes de tentar novamente.
Eu utilizava uma placa de vídeo GTX 1050 Ti e funcionava normal, porém a placa deu problema e eu a removi. Quando tentei utilizar sem a placa de vídeo deu esse problema, então atualizei os drivers de vídeo, porém o problema ainda persiste.

 

Sistema:
Ryzen 5 5600G

AMD Radeon(TM) Graphics

16GB RAM

Windows 10 Business Edition

 

(mais dados estão na foto em anexo)

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Community Expert ,
Jun 09, 2022 Jun 09, 2022

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In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html 

 

It's recommended to backup your preferences before you reset the preferences to the default settings:  

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

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LEGEND ,
Jun 11, 2022 Jun 11, 2022

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"An unexpected error occurred and your request could not be completed"

 

This indicates that LR has encountered a problem trying to use the graphics processor (GPU) to do Select Subject/Sky.  This usually indicates that you have an out-of-date graphics driver or the most recent driver is still buggy, and it most often occurs with processors that have integrated graphics.   Resetting preferences or setting Preferences > Performance > Use Graphics Processor won't fix the issue (Select Subject/Sky doesn't obey that setting).  

 

Your screenshot indicates you have a very recent graphics driver installed from (22.5.1). The AMD website indicates there's an even newer version, 22.5.2.  Try installing that.

 

You could also try adding your GTX 1050 Ti back and then installing the latest driver directly from the Nvidia web site.  The card is relatively old (2016), but it's probably worth trying.  

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LEGEND ,
Jun 11, 2022 Jun 11, 2022

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Select subject/sky masks have been working fine for me. In particular, I have been extensively using the "select subject mask" for quite some time now. 

 

But after the recent update, which contained some masking related updates, both select subject and select sky masks have not been working and an error message keeps coming up. 

 

I know this issue has been asked several times in this forum, so the first thing I did was update my graphics drivers. But still the issue persists and I have a feeling it has something to do with the recent update.

 

I came up with the issue in Lightroom Classic v 11.4 running on Windows 11 Home with AMD Ryzen 5 4500U with Radeon Graphics (Adrenalin Edition v 22.5.1)

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LEGEND ,
Jun 14, 2022 Jun 14, 2022

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What is the error message?

 

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New Here ,
Jun 15, 2022 Jun 15, 2022

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20220615_200510.jpg

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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The "Something went wrong" error occurs when LR doesn't like the graphics driver:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

In the overwhelming majority of cases, updating to the most recent graphics driver fixes the issue.  (Select Subject/Sky uses GPU to execute the AI models that identify the subject and sky.)


Troubleshooting steps:

 

1. Try updating to driver version 22.5.2, and if that doesn't help, to the Pro Edition 22.Q2:

"Select this driver if you are a content creator engaged in workflows like Computer Aided Design (CAD), video editing, animation, and graphic design. Radeon™ Pro Software for Enterprise is tested against over 100 professional applications. Built to help content creators make the best, AMD Software: PRO Edition is designed to deliver more quality, performance, security, and simplicity."

 

2. If that doesn't help, does rolling back to LR 11.3.1 or 11.2 fix the problem? That would be important information for Adobe to know.

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Liebe Community,
Wenn ich einige Zeit mit Lightroom Classic [ Version: 11.4 - Build 202206021307-2f136917 , Windows 11] gearbeitet habe und dann mit der Maskenfunktion ein Motiv auswählen will, erscheint die Meldung:

Es ist ein Fehler aufgetreten
Es ist ein unerwarteter Fehler aufgetreten, und deine Anfrage konnte nicht abgeschlossen werden.
(Attachment1)
Wenn ich dann Lightroom beende und neustarte, funktioniert es sofort. (Attachment 2)

Woran könnte das liegen?

Viele Grüße
Axel


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LEGEND ,
Jun 29, 2022 Jun 29, 2022

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"Google translation: Motif mask does not work when used for a long time. When I've been working with Lightroom Classic [ Version: 11.4 - Build 202206021307-2f136917 , Windows 11] for some time and then want to select a subject using the mask function, the message appears: An error has occurred. An unexpected error has occurred , and your request could not be completed. (Attachment1) If I then exit and restart Lightroom, it works immediately. (Attachment 2).  What could be the reason?"

 

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Just purchased a new computer (Dell Inspiron 14 2-in-1) and downloaded the most recent version of Lightroom (11.4), and now my Select Subject mask only will work once after opening the program (for one image).

After the first image, trying to us the Select Subject mask on the following image and any image after that will display an error message ("Something Went Wrong: There was an unexpected error and your request could not be completed."). 

If I close the program and reopen, the same thing will happen where I can use the function for one image before an error message pops up on all of the following attempts.

I brought my computer into Geek Squad, since this began happening the DAY after I purchased my new computer, and after checking it in for 3 days they tried multiple things to make it work. It "worked" a few times, but once I brought it home the program started doing the error message again. The tec at Geek Squad said that if it were to happen again I should contact Adobe because it would most likely be something with the software.

HELP! I use the select subject mask VERY frequently, so this is a huge inconvenience to have this occur.

Thank you!

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Yes I have the same issue with my, new HP. AMD Radeon Graphics. Ryzen 5000 sries 7. I can only select one time. After that only error messages.

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LEGEND ,
Jun 27, 2022 Jun 27, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Lightroom Classic-versie: 11.4 [ 202206021307-2f136917 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.22000
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 16
Processorsnelheid: 1,7GHz
SQLite-versie: 3.36.0
Ingebouwd geheugen: 15713,0 MB
Beschikbaar fysiek geheugen voor Lightroom: 15713,0 MB
Fysiek geheugen gebruikt door Lightroom: 5221,1 MB (33,2%)
Virtueel geheugen gebruikt door Lightroom: 15735,3 MB
Aantal GDI-objecten: 1120
Aantal gebruikersobjecten: 4036
Aantal proceshandelingen: 5968
Cachegeheugengrootte: 1100,6MB
Interne Camera Raw-versie: 14.4 [ 1121 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 3114MB / 7856MB (39%)
Fysiek geheugen Camera Raw: 4575MB / 15713MB (29%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080
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GPU-info:
DirectX: AMD Radeon(TM) Graphics (30.0.13044.0)


Beginstatus: 4
Gebruikersvoorkeur: 1

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: G:\Lightroom\Backups\2020-07-19 1538\LR-2-2-v10-v11.lrcat
Map Instellingen: C:\Users\Peter\AppData\Roaming\Adobe\Lightroom

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LEGEND ,
Jun 29, 2022 Jun 29, 2022

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Hi,

 

Is there a fix for this yet? I am experiencing the same issue, "Something went wrong. There was an unexpected error and your request could not be completed."

This only started happening after the new lightroom update. My laptop is new by 1 month so very highly unlikely the GPU requires updating however i followed what others have mentioned earlier in this thread about updating the GPU - no fixing the problem :"In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor." 

 

If i turn off 'use graphics processor' in preferences - select subject works however lightroom becomes unusable. Can you please advise me of a fix. It was working completely fine before the lightroom update. Maybe it is a problem with the new update which requires fixing?

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LEGEND ,
Jul 06, 2022 Jul 06, 2022

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@Alex251452159122, try rolling back to LR 11.3. Most of the reports of this error are resolved by updating old graphics drivers, but a smaller number of people have (like you) reported that problems started with LR 11.4 or 11.4.1.  

 

Let us know if that resolves your issue. Also, please do Help > System Info and copy/paste the entire results here. That will let us know the precise graphics hardware and driver version, to help identify potential patterns with this problem.

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New Here ,
Jul 11, 2022 Jul 11, 2022

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I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... most of the time this feature works just fine, and it always works when selecting any of the other mask options including complex skies. It seems that selecting the subject is where the issue is. Any other ideas with this problem? Anyone know if Adobe is addressing the issue? 

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LEGEND ,
Jul 12, 2022 Jul 12, 2022

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"I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... "

 

Random behavior can just as likely be a bug in the graphics drivers as in LR itself. Please do the menu command Help > System Info and copy/paste the results here, so we can see precisely which hardware and software versions you're running -- this will help Adobe troubleshoot the issue.

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New Here ,
Jul 15, 2022 Jul 15, 2022

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I am also having the same issue when i try and use the mask subject tool, i am getting "unexpected error" message. I have updated the program and my windows. Restarted, i also tried to update graphics card with no luck

 

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.0GHz
SqLite Version: 3.36.0
Built-in memory: 7561.9 MB
Real memory available to Lightroom: 7561.9 MB
Real memory used by Lightroom: 339.5 MB (4.4%)
Virtual memory used by Lightroom: 4460.5 MB
GDI objects count: 1063
USER objects count: 2892
Process handles count: 3259
Memory cache size: 92.0MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 669MB / 3780MB (17%)
Camera Raw real memory: 687MB / 7561MB (9%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) Graphics (30.0.15021.11005)


Init State: 6
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Shena\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Shena\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 164c
Subsystem : 374617aa
Revision : c2
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.5.1 30.0.15021.11005
GPUDeviceEnabled: false
OGLEnabled: true
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