P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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Adobe Employee , Nov 11, 2021 Nov 11, 2021

Thanks for your detailed description. The log files that you attached earlier indicated that the GPU driver run into some difficulties and decided to detach itself (see the error logging below, it also matches your description that the GPU acceleration was turned off in Lr preferences after encountering the error).

 

*** Error: ML model not loaded ***
*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR (hr=0x887a0020): CreateCommandLis
...

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LEGEND ,
May 02, 2022 May 02, 2022

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Your graphics driver is 5.5 years old and needs to be updated. Try updating your graphics driver following the precise instructions in this article at step 3:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky. But sometimes Intel's automatic update sends you to the computer manufacturer's web site, which hasn't been updated with new drivers. Several people have reported here that manually updating to the latest Intel driver for your chipset solves the issue. You could do that manual update following these instructions:

https://www.intel.com/content/www/us/en/support/articles/000038500/graphics.html

 

or by using a third-party app, as described by this person:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

Beware that it's possible that manually downloading the latest Intel driver, which isn't "officially" supported by the manufacturer, could theoretically cause issues with the normal operation of your computer's graphics.  Though no no has reported that yet. So be prepared to reinstall the very old official manufacturer driver if the latest Intel driver doesn't work out.

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LEGEND ,
May 02, 2022 May 02, 2022

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New Here ,
May 06, 2022 May 06, 2022

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Hola, buenas tardes, no me esta funcionando en lightrom la seleccion de sujeto, se queda pensando y luego sale un cartel que dice, algo anda mal..

 

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LEGEND ,
May 06, 2022 May 06, 2022

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Google translation: "Subject selection error. Hello, good afternoon, the subject selection is not working for me in lightroom, it keeps thinking and then a sign appears that says, something is wrong."

 

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

 

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

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LEGEND ,
May 06, 2022 May 06, 2022

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Community Beginner ,
May 18, 2022 May 18, 2022

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Lightroom 11.3.1 on Windows 10, as the title says, reproducable crash on Select Sky, no matter how I configure GPU (on or off). Based on the articles here, I tried to update the GPU driver and all the things, but the result is the same. I sent some crash reports, but I wonder if Adobe needs any more help to debug the issue?

 

Thanks,

Jiri

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LEGEND ,
May 18, 2022 May 18, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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Community Beginner ,
May 18, 2022 May 18, 2022

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Lightroom Classic version: 11.3.1 [ 202204181225-f90ebff5 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 3,6GHz
SqLite Version: 3.36.0
Built-in memory: 65377,5 MB
Real memory available to Lightroom: 65377,5 MB
Real memory used by Lightroom: 7168,6 MB (10,9%)
Virtual memory used by Lightroom: 9218,3 MB
GDI objects count: 862
USER objects count: 2646
Process handles count: 2504
Memory cache size: 7419,5MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 3075MB / 32688MB (9%)
Camera Raw real memory: 3575MB / 65377MB (5%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 750 (30.0.15.1277)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\jh\Pictures\Lightroom\Lightroom Catalog-2-2-v10-v11.lrcat
Settings Folder: C:\Users\jh\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

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Community Expert ,
May 18, 2022 May 18, 2022

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Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 18, 2022 May 18, 2022

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Thanks, but this is actually a clean Lightroom installation on a new machine, so preferrences are at defaults.

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LEGEND ,
May 19, 2022 May 19, 2022

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"Thanks, but this is actually a clean Lightroom installation on a new machine, so preferences are at defaults."

 

LR stores more than just explicit user settings in the preferences file, including a lot of internal state of the application. Due to a design defect, LR sometimes soils the preferences file, causing all sorts of wonky behavior -- a search of this forum shows a diverse range of misbehavior corrected by resetting preferences. For any one issue, resetting has only a small chance of correcting the problem, but it's quick to try.

 

"reproducible crash on Select Sky, no matter how I configure GPU (on or off)."

 

Unfortunately, Select Subject / Sky doesn't obey the setting of Preferences > Performance > Use Graphics Processor, though it definitely should:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p... 

 

"DirectX: NVIDIA GeForce GTX 750 (30.0.15.1277)"

 

That driver appears to be a Game Ready driver:

https://www.elevenforum.com/t/latest-nvidia-geforce-graphics-drivers-for-windows-11.632/

 

Try installing the latest Nvidia Studio driver instead -- Nvidia claims they test and optimize studio drivers for use with creative applications like Adobe Creative Cloud and they're more "stable".

 

The GTX 750 is an eight-year-old card, and older cards get less attention from the manufacturers, so it's very possible that you're tripping over a driver bug that is less likely to get Nvidia's attention.

 

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Contributor ,
May 20, 2022 May 20, 2022

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Studio driver.  I'm not sure it is available for 750.  I have a 760 on one of my machines (non photo processing) and I must use 'Game Ready'. I use 'Studio'on my 1080 machine and it is great.

 

is his 'Game Ready' driver up to date?

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LEGEND ,
May 20, 2022 May 20, 2022

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@jrsforums wrote:

Studio driver.  I'm not sure it is available for 750.  I have a 760 on one of my machines (non photo processing) and I must use 'Game Ready'. I use 'Studio'on my 1080 machine and it is great.

 

is his 'Game Ready' driver up to date?


Bring up https://www.nvidia.com/download/index.aspx  and you can look.

 

So from your info:

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 750 (30.0.15.1277)

that is v512.77

From website listed above, current Game Ready is also 512.77

hmm, apparently no Studio driver.

 

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Community Beginner ,
May 23, 2022 May 23, 2022

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To summarize:

1. Tried to reset Lightroom (even though it was a clean install) - didn't help.

2. Made sure the latest GPU drivers installed - didn't help.

3. Tried to set GPU on or off in Preferrences - didn't help.

 

The GPU definitely isn't the latest model, but for the record, the very same piece did work fine in my old PC, it's just after the upgrade to i7-12700KF and 64GB RAM that Select Sky simply crashes.

 

Thanks everyone for trying to help, but I think it's about time for Adobe to admit they have a serious bug there and start really fixing it, not just asking everyone to fiddle with GPU, which apparently doesn't work.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 23, 2022 May 23, 2022

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I missed the option to enter my email in the crash report. Fixed now and I've just sent 2 reports with my email filled in.

 

Btw, I either don't see any crash report and Lightroom just disappears, or Adobe's crash dialog is shown.

 

Thanks,

Jiri

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Community Beginner ,
May 25, 2022 May 25, 2022

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Were my new crash reports delivered? Anythings more I could do to help debug the issue?

 

Thanks,

Jiri

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Adobe Employee ,
May 25, 2022 May 25, 2022

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3 Crash reports arrived - (2) of them are unique to your Adobe Id and affect no other customers and look to be related to Windows/Video Drivers issues.  Make sure you have all Windows 10 updates installed and update your video drivers from your Video Card Manufacturer's website. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 29, 2022 May 29, 2022

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Thanks Rikk, but as I have stated, everything is updated to the latest version, the PC is tested by various stress tests and working great, it's just LR that crashes. Not even mentioning the discrepancy of GPU turned off in Preferences and you blame its drivers for a crash? (I know there are some talks about LR not respecting this setting, but haven't seen this clarified by Adobe yet)

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LEGEND ,
May 30, 2022 May 30, 2022

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You haven't confirmed that you tried resetting preferences. As mentioned above, the preferences file can get corrupted at any point, and it stores much more than just explicit user options. Resetting has fixed a huge range of issues for many users, as a search of these forus will attest.  It may not help your issue, but it's very quick to try.  

 

"I know there are some talks about LR not respecting this setting,"

 

It's a fact that's been verified on different installations of LR.

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Community Beginner ,
May 31, 2022 May 31, 2022

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You haven't confirmed that you tried resetting preferences.


Yes, I did try this as well, didn't help.

 

"I know there are some talks about LR not respecting this setting,"

 

It's a fact that's been verified on different installations of LR.

 

Maybe here in the forum, but the Lightroom UI makes you think the GPU can be turned off - this should be officially clarified.

 

Anyway, my main point is that blaming user's machine on every sky selection crash simply doesn't make sense. I'm sure there do exist buggy GPU drivers, but given how often this is reported on otherwise updated and working PCs, I'm quite sure there's something Adobe should fix. (And I think I can quite confidently say that I know what I'm talking about, being a programmer myself. When my customer reports a crash, I do everything to find the cause and deliver a fix.)

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LEGEND ,
May 31, 2022 May 31, 2022

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"Maybe here in the forum, but the Lightroom UI makes you think the GPU can be turned off - this should be officially clarified."

 

Adobe employee simonsaith confirmed this, "So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way." 

 

(Though Simon is incorrect in stating that LR doesn't have any control over whether the GPU is used for running the AI models. The libraries used by LR on Mac and Windows allow the client application to specify that.)

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LEGEND ,
May 31, 2022 May 31, 2022

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"I'm sure there do exist buggy GPU drivers, but given how often this is reported on otherwise updated and working PCs, I'm quite sure there's something Adobe should fix."

 

The evidence here doesn't indicate that.  I just re-examined the main thread where reports of Select Subject/Sky errors on Windows have been consolidated (327 replies!). Of those who posted Help > System Info, the vast majority were for Intel integrated graphics chipsets with outdated drivers. Of those, nearly all who reported back said that updating to the latest driver fixed the problem. Only three people said updating to the latest driver didn't help.

 

In your case, with an eight-year-old card released before there was widespread use of desktop GPUs for non-graphics computations, it's very possible that the issue is indeed a buggy driver -- Nvidia doesn't have much incentive to thoroughly test  and fix the non-graphics code paths for its older cards.  It's equally possible this is indeed a LR bug. But there isn't any dispositive evidence either way.

 

LR should definitely give a clearer error message than "Something went wrong".  And it should allow use of the GPU for Select Subject/Sky to be disabled.

 

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LEGEND ,
Jun 01, 2022 Jun 01, 2022

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LEGEND ,
May 23, 2022 May 23, 2022

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"not just asking everyone to fiddle with GPU, which apparently doesn't work."

 

Indeed, Select Subject/Sky doesn't obey the setting Preferences > Performance > Use Graphics Processor, though it should:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p... 

 

But updating old graphics drivers (which include the GPU drivers) has fixed the crashes for many people on this forum.

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