P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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Adobe Employee , Nov 11, 2021 Nov 11, 2021

Thanks for your detailed description. The log files that you attached earlier indicated that the GPU driver run into some difficulties and decided to detach itself (see the error logging below, it also matches your description that the GPU acceleration was turned off in Lr preferences after encountering the error).

 

*** Error: ML model not loaded ***
*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR (hr=0x887a0020): CreateCommandLis
...

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New Here ,
Jul 23, 2022 Jul 23, 2022

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Using LrC 11.4.1 - The latest update.

While trying the Sky Detection or Subject Detection mask, I am getting the following error.

"There was an unexpected error and your request could not be completed".

- Getting this only with Sky and Subject masking. All other masks are working fine.

- Getting this only from this afternoon. Working fine and all of a sudden started getting this.

- Checked with the photos in which I had already used these masks. It is all there and it is even letting me duplicate or recreate these masks for photos in which this is already used. Only in unedited photos I am facing this issue.

- Tried uninstalling and reinstalling LrC, but no joy.

- Adobe support person tried everything he could, including uninstalling the entire Creative Cloud suite, but was  unable to fix this problem.

 

Is anyone else facing this issue?

 

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LEGEND ,
Jul 23, 2022 Jul 23, 2022

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@Trails of a Traveler, most likely you have an out-of-date graphics driver.  Update it by going directly to the manufacturer's web site, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

That fixes the issue for most people. If it doesn't fix your issue, please do the menu command Help > System Info and copy/paste the entire output here.

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Moin, seit einiger Zeit erscheint häufig aber nicht immer die Fehlermeldung es ist Fehler aufgetreten . Die Funktion hat schon funktioniert. Der Fehler muss also durch ein Update aufgetreten sein.Ich freue mich auf eine Antwort. Gruß J. SackLightroom Screenshot 2022-07-29 121437.jpgAdobe Lightroom Ein fehler ist aufgetreten.jpg

Adobe Lightroom Ein fehler ist aufgetreten.jpg

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help, you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

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New Here ,
Jul 30, 2022 Jul 30, 2022

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Guten Tag,

 

ich habe den Grafiktreiber aktualisiert und in Voreinstellungen GPU nutzen angehakt. Trotzdem ist der Fehler geblieben. Um genau zu sein gibt es den Fehler bei Motiv auswählen und Himmel auswählen. Die Masken radial und linearer Verlauf funktionieren. Gruß Jörg Sack

Meine Voreinstellunegen sind jetzt:

Lightroom Classic-Version: 11.4.1 [ 202206241800-b406ce4c ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,2GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 6082,5 MB
Für Lightroom verfügbarer phys. Speicher: 6082,5 MB
Von Lightroom verwendeter phys. Speicher: 1854,8 MB (30,4%)
Von Lightroom verwendeter virtueller Speicher: 4723,4 MB
Anzahl GDI-Objekte: 731
Anzahl BENUTZER-Objekte: 2475
Anzahl Prozess-Handles: 3137
Cache-Speichergröße: 5,3MB
Interne Camera Raw-Version: 14.4.1 [ 1122 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 651MB / 3041MB (21%)
Physischer Speicher in Camera Raw: 764MB / 6082MB (12%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: AMD Radeon(TM) RX Vega 10 Graphics (30.0.15021.11005)


Anfangsstatus: 4
Benutzerpräferenz: 5

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: E:\Daten\Lightroom Katalog\Neuer_Katalog_02_03_2017\Neuer_Katalog_02_03_2017-2-2-v10-v11.lrcat
Einstellungen-Ordner: C:\Users\Jörg Sack\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) LogiOptions

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 1002
Gerät : 15d8
Subsystem : 380217aa
Version : c1
Grafikspeicher : 2033
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) RX Vega 10 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.5.1 30.0.15021.11005
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index 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GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_shader_atomic_int64 GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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Google translation: "An error has occurred. An unexpected error has occurred, and yours Request could not be completed."

 

This occurs when you've got an older buggy graphics driver installed.  Your AMD driver is 27.20.11036.3, which is two years old.  Go directly to AMD's web site and install the latest driver, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

Note that the Select Subject/Sky commands don't obey the setting of Preferences > Performance > Use Graphics Processor, so turning that off won't affect this issue.

 

 

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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New Here ,
Aug 03, 2022 Aug 03, 2022

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I have suddenly started experiencing the same problem... when I try and Select Sky or Select Subject, I get an error message that says "Something went wrong. There was an unexpected error and your request could not be completed." I have checked and my drivers are up to date. I may as well cancel my subscription as I am paying for something that is now not working. So frustrating. Is Lightroom working on a fix? How do you get Lightroom attention to address this issue urgently?

 

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LEGEND ,
Aug 03, 2022 Aug 03, 2022

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@PeterCTSA, please do the menu command Help > System Info and copy/paste the entire contents here, so we can see the exact hardware and software versions you're running, as seen by LR.

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Yep. Me to. Any suggestions as to a good alternate

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LEGEND ,
Aug 08, 2022 Aug 08, 2022

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@Marsh5E62, please do the menu command Help > System Info and copy/paste the entire contents here. that will show the precise hardware and software you're running.

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New Here ,
Aug 17, 2022 Aug 17, 2022

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I am running a Dell Latitude 9420 AND a Dell Latitude 7400. The 9420 is Dell's best model Latitude. I have an i7 processor, 16 GB of RAM, and an integrated Intel Iris Xe graphics card. My system is a reasonably fresh build and has little else on it, other than Office and ESET antivirus. I have never encountered an issue with ESET and have used it for years. When I go into the Develop module, the Basic tab, and click on the Mask gear icon, I get a submenu and two options there are Select Subject and Select Sky. Neither of these work for me. Lightroom attempts to select but never completes. In Task Managerr the GPU % is <= 3%. I am reasonably computer literate but have no idea how to troubleshoot this issue. I have also noticed that closing Lightroom does not always "close" Lightroom and I have to End Task in Task Manager bebore I can open it again. Any have a solution or some good troubleshooting steps? BTW, I have the same issue on my Latitude 7400 with a different Intel integrated video card.

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LEGEND ,
Aug 17, 2022 Aug 17, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

note: normal suspect is video controll driver if integrted only, GPU driver if dedicated. Is that particular Intel Iris Xe graphics card a deficated GPU? Dell website indicates integrated.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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First, thanks for responding. I am a techie but this is over my head. It appears that this integrated video card is not powerful enough to do the job, but I will patiently wait for your response to see if you agree. I have Dell's most expensive laptop. It should have a decent video card. Thanks again.

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LEGEND ,
Aug 18, 2022 Aug 18, 2022

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So, integrated video control, Intel Iris XE Graphics, driver version 30.0.101.1692

Released 4/2/2022, so not ancient. But, at least one newer one exists, perhaps two. You may want to update it.

 

Do not be surprised if your post gets merged onto an older posting on AI vs vs old drivers. The old driver is a common issue.

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

yep, they merged

 

 

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Help, please! automatic selection of objects in Lightroom does not work

How to fix it?

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LEGEND ,
Aug 17, 2022 Aug 17, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

note: suspect video or graphics driver vetsion issue.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Версия Lightroom Classic: 11.4.1
Лицензия: Creative Cloud
Настройка языка: ru
Операционная система: Windows 10 - Business Edition
Версия: 10.0.19043
Архитектура приложений: x64
Архитектура системы: x64
Счетчик логического процессора: 12
Скорость процессора: 3,6ГГц
Версия SqLite: 3.36.0
Встроенная память: 12179,6 MБ
Доступная фактическая память для Lightroom: 12179,6 MБ
Фактическая память, используемая Lightroom: 1079,4 MБ (8,8%)
Виртуальная память, используемая Lightroom: 12979,7 MБ
Число объектов GDI: 1054
Число объектов USER: 3762
Число дескрипторов процесса: 3135
Объем кэш-памяти: 321,5MБ
Внутренняя версия Camera Raw: 14.4.1 [ 1122 ]
Максимальное количество потоков, используемое Camera Raw: 5
Оптимизация Camera Raw SIMD: SSE2,AVX,AVX2
Виртуальная память Camera Raw: 1943MБ / 6089MБ (31%)
Фактическая память Camera Raw: 1891MБ / 12179MБ (15%)
Настройка DPI системы: 96 точек на дюйм
Композиция на ПК включена: Да
Отображение: 1) 1920x1080
Типы ввода: Функция Multitouch: Нет, встроенный сенсорный экран: Нет, встроенное перо: Нет, внешний сенсорный экран: Нет, внешнее перо: Нет, клавиатура: Нет

Сведения о графическом процессоре:
DirectX: AMD Radeon(TM) Graphics (30.0.13023.4001)

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Explain 'does not work'. Doesn't it select anything at all? Does it select something but is the result very poor? Anything else that you could tell us so we don't have to guess?

 

-- Johan W. Elzenga

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New Here ,
Aug 18, 2022 Aug 18, 2022

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everything was working fine, but a month ago the feature started working erratically. An error appears on most photos: "An unknown error has occurred. Failed to complete request"

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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@Иван25693273h1ik wrote:

everything was working fine, but a month ago the feature started working erratically. An error appears on most photos: "An unknown error has occurred. Failed to complete request"


 

That is indeed your GPU. Update the drivers.

 

-- Johan W. Elzenga

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LEGEND ,
Aug 18, 2022 Aug 18, 2022

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DirectX: AMD Radeon(TM) Graphics (30.0.13023.4001)

Released 16 December 2021. Newer versions exist. 

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Same as others on thread - every time selecting Subject or Sky mask results in a Lightroom Crash. - "Something went Wrong' : send error screen. 

  • Reinstalled LRC
  • Preferences restarted
  • GPU Acceleration off
  • Camera Raw Config.txt deleted
  • 32 GB Ram
  • Latest NVidia 516.94 (Happened with previous drivers)

 

SYS Info

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 32659.1 MB
Real memory available to Lightroom: 32659.1 MB
Real memory used by Lightroom: 1400.7 MB (4.2%)
Virtual memory used by Lightroom: 1615.7 MB
GDI objects count: 745
USER objects count: 2168
Process handles count: 3198
Memory cache size: 59.3MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 411MB / 16329MB (2%)
Camera Raw real memory: 415MB / 32659MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1080 Ti (31.0.15.1694)


Init State: 5
User Preference: 0

Application folder: I:\Adobe\Adobe Lightroom Classic
Library Path: D:\Lightroom Catalog\5D3-2-v11.lrcat
Settings Folder: C:\Users\johnt\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin
5) SmugMug

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1b06
Subsystem : 83cc103c
Revision : a1
Video Memory : 11128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - DELL S3221QS (NVIDIA High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 516.94
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

 

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New Here ,
Aug 28, 2022 Aug 28, 2022

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This thread seems to have most of the info in, and is my top result for a Google search, so posting what fixed it for me.

 

Had a Ryzen 5 3500U-based Inspiron 5505 Dell laptop. Single 8GB 3200 DDR4 SO-DIMM.

 

Latest Lightroom Classic, Windows Updates, firmware, and tried with latest WHQL Adrenaline drivers and latest gaming release of Adrenaline drivers at time of posting.

 

Second time of using Sky Select would generate "Something went wrong" error.

 

Changing drivers didn't help. Going back to an earlier version of LRC introduced a different crash so I gave up almost immediately with that.

 

Disabling hardware acceleration in Perferences worked around it, in spite of suggestions that it wouldn't.

 

To fix it though, replacing the 1 x 8GB 3200 DDR4, with 2 x 8GB 2666 DDRR4 (for total of 16GB).

 

I don't know if it was an odd bug, a resource issue around memory bandwidth, or of total RAM / shared (V)RAM.

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New Here ,
Aug 29, 2022 Aug 29, 2022

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Hello,

 

I am experiencing this same error on mz updated Lightroom Classic.
I have tried several fixes without anz success. I have the error on all the photos I tried, I did update the drivers, still not working.

The issue is present on both the computers I use, a PC and a Laptop. They both have AMD Graphics, I feel that can somehow be linked to the issue, but I have no other PCs to try.

I use Lightroom also on my Mobile devices, and the masking feature works perfectly there.

I think this issue has to be fixed asap if you want to maintain a good customer care.

 

 

Lightroom Classic-Version: 11.5 [ 202208080927-8a575c91 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 12
Prozessorgeschwindigkeit: 3.6GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 7571.6 MB
Für Lightroom verfügbarer phys. Speicher: 7571.6 MB
Von Lightroom verwendeter phys. Speicher: 603.4 MB (7.9%)
Von Lightroom verwendeter virtueller Speicher: 6725.8 MB
Anzahl GDI-Objekte: 804
Anzahl BENUTZER-Objekte: 2699
Anzahl Prozess-Handles: 3570
Cache-Speichergröße: 25.8MB
Interne Camera Raw-Version: 14.5 [ 1177 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 943MB / 3785MB (24%)
Physischer Speicher in Camera Raw: 1037MB / 7571MB (13%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1200
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: AMD Radeon(TM) Graphics (30.0.15021.11005)


Anfangsstatus: 4
Benutzerpräferenz: 5

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: E:\Lightroom\Lightroom Catalog.lrcat
Einstellungen-Ordner: C:\Users\marco\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Facebook
3) Flickr
4) Negative Lab Pro
5) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 1002
Gerät : 1636
Subsystem : 16361002
Version : d9
Grafikspeicher : 495
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (PC)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.5.1 30.0.15021.11005
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index 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GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_shader_atomic_int64 GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

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