P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[douglass15236856]

This solved it for me! My HP laptop wanted to use its HP drivers from years ago. I followed the links above, slogged through the update and now the new features work -- if slowly. New laptop with better graphics card in my future, if not in my budget.

[default767i1x5zinuv]

My problem is that I have an Acer Desktop computer and Intel says that Acer has modified their drivers and I must go to Acer to get the latest Intel driver modified by Acer. But the only driver Acer has is the on that I'm now using from 2016..  

[johnrellis]

"Graphics driver clean re-installed. The problem is still occuring. I have put ARW and system info file with 2 screenshots here:"

@ALagrange , just to remove ambiguity (since the forum doesn't show who's replying to who), your System Info shows your driver version as:

DirectX: Intel(R) HD Graphics 620 (22.20.16.4735)

That driver is from 2017.  Try again to do a clean uninstall/update following the directions here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

[ALagrange]

@johnrellis 

620 (22.20.16.4735) that was before re-install. Now it is:

DirectX: Intel(R) HD Graphics 620 (30.0.100.9955)

[johnrellis]

@defaultnjq6h4nsd8kp , in which specific log did you see that error? That could help others in diagnosing their symptoms.

[default4201vscufi2f]

Downloaded the new version of Lightroom and Lightroom Classic today but having trouble with the new Masking tool. Select Sky and Select Subject are not working. I get an error message that states: SOMETHING WENT WRONG -  There was an unexpected error and your request could not be completed.

Anybody else having this issue? Funny thing is that it works on my iPad with Lightroom but does not work on my desktop in either LR or LR Classic.

[hollyfpk]

I am also having a problem with the masking, but a little bit different problem.  When I use Select Subject, it makes a decision on what to select, and if I click Add or Subtract, and choose Brush, the brush does nothing.  A line shows up in the mask dialog, and has New Brush with the common caution sign, a triangle with an exclamation point on it.  Cannot add to or subtract from the subject.  This is on my desktop.

[hollyfpk]

My problem straightened out after re-booting the computer.

[JJMack]

You must have a newer iPad then I do.  Lightroom has a message on my iPad Pro 9.7 Stating that select Subject and select Sky are not supported on my device. I do not install Lightroom on my PC because it does not support Photoshop Layers. Select Subject and select Sky work fine in ACR 14 and Photoshop PC versions. ACR 14 cursor flickers when  I move the Mask Panel and the Panel also jumps back and  redocks if I do not move it far from where it docks.

[defaults2t55xn1wmp8]

I am getting the same error after upgrading..." SOMETHING WENT WRONG -  There was an unexpected error and your request could not be completed." when selecting either the sky or subject AI mask.  HELP??

[theof5079587]

Same error here on my Windows 10 laptop, both in LR and LR Classic.

[Venkatesh Penjuri]

Hi, could you share your system info? You will find this under Help menu(In Lightroom Classic)->System Info.... You can use 'Save as' option to save the information in a text file and share it here.

[DaminaO]

Hi Venkatesh, 

Having the same issue as the initial poster (Something went wrong....). 

My System Info attached. 

Damian

[sahillphotography]

Hi I have the same problem re Select Sky throwig up an error message my system info is attached.

Regards      

[miserphoto]

Same issue here.

[RichardB838]

Bonjour,

J'ai le même souci après avoir téléchargé la mise à jour de Lightroom Classic sur mon PC sous Windows 10:

LR Classic Version 11 (202110120910-0bccc7od)

si je veux obtenir un masque ciel ou sujet, j'obtiens un message d'erreur: "un problème est survenu. Une erreur inattendue s'est produite et votre demande n'a pu être traitée"

Faut-il désinstaller et ré-installer LR Classic?

Merci pour vos conseils

[RichardB838]

en complément de mon précédent message ci-dessus

cela fonctionne bien sur mon portable sous Windows 11

Merci

[Rolv5E1D]

I have the same problem

[koosw74297766]

I have the same problem. I've reinstalled Lightroom 11 but get the same error.

[Rinze0101]

Me too, the same problem

[bosin0807]

I have the same problem.

[T5D61]

I am using a Samsung Tab S4.  Subject and sky mask try to work, get about 90% through the process and then quit and restart LR.

[bychawska]

I have this same problem.

[jeanl53148237]

I am using window 10 PC.

when I use LRC today, it ask me to update the catagloy so it will bring in the new mask tools. 

I following the instruction and get updated and do see the new mask tool section shows up.

but when I try to use it, I could use all the other mask tools (similar to previous ones) but the new subject/sky select tool. 

as soon as I click them (my pictue do has sky when use sky select), it seems working on find the area and then come out a alert text box say" Something went wrong, there was an unexpected errors and your request cold not be completed".

I tried remove the software and reinstall it, reset the setting, didn't fix the problem. 

Please help me what to look at next. 

[John de R.]

Good morning/afternoon/evening (wherever you are 🙂

Last week I updated the latest version of Lightroom CC to version 11. I use Windows 10.

I get an error using Mask, and ""Onderwerp selecteren" (select subject) of "Selecteer de lucht" (select sky?).

At the moment I can't edit any photographs. Even when I start a new catalogue, and import some pictures, I get the same error.

What can I do to resolve the problem?

kind regards

John