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P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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Adobe Employee , Nov 11, 2021 Nov 11, 2021

Thanks for your detailed description. The log files that you attached earlier indicated that the GPU driver run into some difficulties and decided to detach itself (see the error logging below, it also matches your description that the GPU acceleration was turned off in Lr preferences after encountering the error).

 

*** Error: ML model not loaded ***
*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR (hr=0x887a0020): CreateCommandLis
...

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)

 

I think this is the version I have ^^

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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For starters, please share your Lightroom>Help>System Info..., particularly the type of GPU card and driver version.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Lightroom version: 5.0 x64 [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP HP Spectre x360 Convertible 13-ae0xx / Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Logical processor count: 8
Processor speed: 1.9 GHz
Built-in memory: 16229.3 MB
Real memory available to Lightroom: 16229.3 MB
Real memory used by Lightroom: 1729.6 MB (10.6%)
Virtual memory used by Lightroom: 1859.7 MB
Memory cache size: 1638.7 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 828MB / 8114MB (10%)
Camera Raw real memory: 829MB / 16229MB (5%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) UHD Graphics 620 (22.20.16.4771)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\MasterLaz\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\MasterLaz\AppData\Local\Adobe\Lightroom CC\Data

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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@MasterLaz This is helpful. It shows that you have a Intel(R) UHD Graphics 620 with a pretty old driver version 22.20.16.4771. The latest version is 30.0.100.9955. See 

https://www.intel.com/content/www/us/en/search.html?ws=text#t=Downloads&layout=table&cf:Downloads=%5... 

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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@MasterLaz I had the same issue. My system said my drivers were up to date but the manufacturer didn't have the newest drivers. I had to manually bypass the manufacturer's lock on my graphics card to update them to the newest driver.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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These solutions only for for Windows,which I reported is happening on Mac and therefore not relevant as our OS is up to date. Can we please get some solutions for MacOS versions?

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Since installing Monterey I can't find the slider panel when masking. I can use the new masking features but unable to make any adjustments to them as the adjustment panels are not visible or not there.

I'm new to Apple computers and I'm using an iMac 24 16GB 

Thank you in advance

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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@anthonym39116038 First of all, which version of macOS do you have? Could you share your Lightroom>Help>System Info..., without which we cannot offer any suggestions. Thanks.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I've already posted it earlier in this thread. I believe it's on page 1. 

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Saw it now. It looks like a crash happened somewhere deep in bowels of mac MPSKernel. It could be an Apple issue.

MPSKernel = standard interface for Metal Performance Shaders kernels.

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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The machine really has only 8GB of RAM (Mac Mini M1)?

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Yes. It's a base Mac mini of the new apple silicon line. It's been fast and very responsive prior to this update. And meets the requirements for Adobe. M1 Mac's only come in 8GB or 16GB at this time. 

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Same problem here with the "select subject" on the mobile.

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Any update? It seemed like you said you found something but have not elaborated further on. 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Hi I see this thread was modified to say windows only and to start a new thread. This was originally a separate thread but y'all merged it with this thread. Do I have to start a new one all over again or can you unmerge it? 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@anthonym39116038 It could be a sympton of your system running out of RAM that leads to some crash in Apple component. One thing you could try is updating your machine to the latest macOS 12 to see if it makes a difference. 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@anthonym39116038 I have an Adobe colleague who has a Mac mini (M1, 2020) on macOS 11.6,  but it has 16GB of RAM. He is able to follow your select subject script and could not reproduce the crash.

According to Google search, it seems that Mac mini (M1, 2020) has memory that is integrated into the Apple M1 chip and can't be upgraded. You can configure the amout of RAM in your Mac mini only when you purchase it.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Lightroom recommends 16GB of RAM to work well https://helpx.adobe.com/lightroom-cc/system-requirements.html. If you do a lot of pano or HDR merge work, 32GB is preferrable.

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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@anthonym39116038 I reviewed the LrCC crash log and the LrCC system info one more time. It reports that your version of LrCC is running in X86-64 (Translated) mode, meaning you are running LrCC inside the Rosetta 2. LrCC is a universal binary package, meaning it supports ARM64 (M1) natively. I am not sure how you wind up having LrCC run in x86-64 translated mode on your Mac Mini M1. You should just let LrCC run natively on M1. Here is your Lr system info that you posted earlier. It shows that you are running LrCC in emulator mode and your GPU is running in AMD Compatibility Mode.

Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: macOS
OS Version: macOS 11.6.1 (20G224)
Application architecture: x64 (emulated)
Computer model: Macmini9,1 / Apple M1
Logical processor count: 8
Processor speed: 2.4 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 602.3 MB (7.3%)
Virtual memory used by Lightroom: 9,759.2 MB
Memory cache size: 1,781.5 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 914MB / 4095MB (22%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1440
Graphics Processor Info: Metal: AMD Compatibility Mode
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true



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New Here ,
Nov 15, 2021 Nov 15, 2021

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same here, having same problem on Lightroom classic on a PC but when I use the mobile app, it works perfectly. so frustating, but seems like a great tool!

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New Here ,
Dec 15, 2021 Dec 15, 2021

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I have this same problem

 

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New Here ,
Dec 29, 2021 Dec 29, 2021

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i need help too as my update isnt working. i have windows 10, the latest version of the app. on my iphone it works for the subject select - but i cant edit on my phone. 

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New Here ,
Jan 08, 2022 Jan 08, 2022

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I am also having this issue! Anyone have a solution yet? I've updated my video driver and it's not fixed anything that I can tell.

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LEGEND ,
Jan 11, 2022 Jan 11, 2022

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"I've updated my video driver and it's not fixed anything that I can tell."

 

Please do the menu command Help > System Info and we can verify that you have the latest driver for your graphics card. (For various reasons, many people posting here thought incorrectly that they had the latest driver.)

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New Here ,
Jan 11, 2022 Jan 11, 2022

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Please be aware that the latest Windows-10 update (Jan 2022) may remove the custom Intel video driver that address the issue. This then causes the probeln to resurface. If this happens, just reinstall the Intel driver again.

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