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PC reboot after using masking

Community Beginner ,
Oct 13, 2020 Oct 13, 2020

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Hello, when I'm using masking (I press Alt and move the slider), the computer reboot.

 

The computer is brand new and fully updated (I always updating the windows, software and even firmware). I had that problem; I've been told to disable the Turbo boost from the bios and I thought this is it...

But last week I format my PC cause the windows was old and half of it was an upgrade and I had few problems with the printer. All of a sudden, the problem came back and I wonder why? 

 

The temperature is fine, the CPU is 36-37C and the GPU is 56C and It's look OK to me... 
I've tried to disable the GPU accelerator but it moves like turtle... It's only happening when I'm doing the masking. I've unchecked the shutdown after hardware failure but it still happening. I also disabled that 

On windows advance settings nothing seems to work. I need the lightroom classic cause I post sometimes for magazines.

This is my PC
I9 9000 (the regular model, I couldn't pay for the K version)

Corsair Hydro Series H115i Pro 

Gigabyte Z390 Gamimg X

32GB DDR4 

1TB SSD Samsung Evo 840 (Yes it's old but it's works great).

1TB HDD

Nvidia 2070 RTX

750W PSU

 

Please, I need the to fix it.

 

Thanks 

 

Anthony

Here's the system info form Lightroom:



Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.0 GHz
SqLite Version: 3.30.1
Built-in memory: 32699.2 MB
Real memory available to Lightroom: 32699.2 MB
Real memory used by Lightroom: 2181.9 MB (6.6%)
Virtual memory used by Lightroom: 6526.6 MB
GDI objects count: 680
USER objects count: 2196
Process handles count: 1791
Memory cache size: 131.8MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 969MB / 16349MB (5%)
Camera Raw real memory: 995MB / 32699MB (3%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2070 (27.21.14.5671)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\airfo\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\airfo\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1f02
Subsystem : 37c21458
Revision : a1
Video Memory : 8031
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 2048
AudioDeviceName: Speakers (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 192000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce RTX 2070/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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LEGEND ,
Oct 18, 2020 Oct 18, 2020

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"I didn't touch the Bios, I only had to disable the Turbo boost (that what people told me), But it wasn't enough, about MSI Afterburner."

 

Personally, I'd turn off MSI Afterburner when  using LrC or any other app and leave Turbo Boost enabled. That alone will provide a significant CPU performance boost with no issues. If you're still having performance issues with LrC then it's probably due to the Nvivdia control panel settings. Make sure this one is set as shown below.

 

Nvidia Power Management.jpg

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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I already did that, Thanks! 

 

I followed this video 

 

About the Turbo boost, I been told by professional people form PC forum that after few test that I've made -

My CPU is overheated (I guess it's because I bought the regular I9 9900, not the K version... I even bought 
The Corsair hydro series h115i RGB and I've set the promance of the fan to extreme and I thought it will solve the problem but it didn't... The PC used to reboot even when I was just watching Youtube). 


 

 

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LEGEND ,
Oct 19, 2020 Oct 19, 2020

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"My CPU is overheated (I guess it's because I bought the regular I9 9900, not the K version"

 

The i9-9900k is 125 watts and i9-9900 is 65 watts, which shouldn't have heat issues. You said in your original post, "The temperature is fine, the CPU is 36-37C and the GPU is 56C and It's look OK to me...". So are you now saying the CPU is overheating? If so what changed?

 

I'm using an i7-8700k, which is 95 watts with an Intel BXTS15A Cooler. I have no issues with Turbo enabled, but I also don't use any over-clocking apps.

 

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Community Beginner ,
Oct 19, 2020 Oct 19, 2020

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The temperature of the CPU is 36-37C after disabling the rubo boost, I did few benchmark test with the CPU -

When the Turbo boost when was on the temperature high. 

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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"When the Turbo boost when was on the temperature high."

Probably due to using both Turbo and MSI Afterburner. Don't do that!

 

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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No I recently started to use MSI Afterburner, inorder to increase the fan and preformance. 

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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After I thought it was over, I just had it again, only while I did the masking (zoom in, pressing Alt and move the slider).

I also updated the lightroom version. I don't know what to do... 

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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I went again to Evant viewer right after the reboot and I saw this:

The Open procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed with error code An internal error occurred.. Performance data for this service will not be available.

 

The Open procedure for service "ESENT" in DLL "C:\Windows\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.

 

The Open procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed with error code Access is denied.. Performance data for this service will not be available.

 

The Open procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.

 

Please help...

 

 

 

 

 

 

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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One more thing in the Evant viewer:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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I suggest 1) uninstalling MSI Afterburner and then 2) uninstalling the Nvida graphics drivers and 3) reinstall the latest Studio (not Gaming) driver version on the Nvidia website. During the driver reinstall select 'Perfrom a clean installation.' Try using LrC for a few days and see if the reboots stop.

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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I just deleted the MSI Afterburner (it didn't help), also I reinstall the Nvidia studio.

I also orderd I new PSU Asus ROG-STRIX Modular 850W GOLD ROG-STRIX-850G, cause my old PSU is almost 8 years old. I sometimes hearing noises and little "knocks" in the PC tower box. I hope it will help...

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LEGEND ,
Oct 26, 2020 Oct 26, 2020

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An 8 year old PS used daily is probably on its last legs. You can use the below HWiFO app to check the PS voltages while you work in LrC. It records max and min voltages, which should give you some idea of its health. Obviuosly installing a new PS is a more definitve solution since there's no way to determine the PS voltage at the time of a reboot.

 

https://www.hwinfo.com/

 

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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LATEST

I got him yesterday and I will install him this Thursday, Hopefully it's because of him... 

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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Please, I recommend that you post your problem at the official feedback site where Adobe Techs respond

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

Provide everything you have posted above

Please share with us a link to your posting.

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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I just did. Thanks

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Yes

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