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Problem sending DXO Photolab files back to LR & them auto imported - DXO says it's is Adobe Fault

Community Beginner ,
Nov 01, 2020 Nov 01, 2020

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I wrote DXO the following:  I send images to DXO from. Lightroom and do noise reduction and then save to send back to LR. They get back into the LR folder but I must to an import of the image in the Library module in order to see the noise reduced dng file. This is annoying. For example, when I use something in Nik, it goes back to LR and I see it as one of my library images - what am I doing wrong and how to do I fix this so it automatically is part of my visible library images after I send back from PhotoLab 4. Thank you.

DXO says the problem is at Lightroom - here is there response:  Thank you for writing. This is a very rare issue that we have encountered with only a small number of customers using DxO PhotoLab with Adobe Lightroom. When PhotoLab exports a file to another program, in this case Lightroom, PhotoLab only makes a call to the operating system to activate Lightroom to accept the file transferred to it. Lightroom is in total control of the import process from all third-party programs, including PhotoLab.

We have tried to identify why this is happening. However, because we do not have access to the Lightroom code, we have not been able to determine the root cause of the issue. The other customers who have experienced this problem have contacted Adobe, but to our knowledge, Adobe has not replied back to them. The issue needs to be resolved by Adobe in some way. Either by updating their code in Lightroom, or providing Lightroom configuration information to their customers. Since this is not happening to all customers, we believe that this is related to a configuration setting.

We will continue our investigation. But, Adobe appears to be the company that needs to provide some light on how to prevent this from happening. If we had additional information, we would be happy to share it.

 

CAN SOMEONE HELP ME WITH A SOLUTION?

TOPICS
How to, Import and export, Performance, Problem or error

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Adobe Community Professional ,
Nov 01, 2020 Nov 01, 2020

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Hi Azjsb,

 

First off, I do NOT have a suggestion on how to fix this. I do not own DXO and do not work for Adobe and therefor cannot begin to fix this.

 

I do have one suggestion on an alternative to "Importing" your images, Sync them. 

 

DXO is not the only place where LR fails in accepting the files and what I've learned to do in the interim is to be sure the files are placed in the same folder as the original and then, in Library mode, right-click on the folder and select "Synchronize folder..."

 

Again, I'm sorry I do NOT have a solution but I find this approach more efficient than constantly Importing. Good luck!

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LEGEND ,
Nov 01, 2020 Nov 01, 2020

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@gary_scbut Sync is just another way to do an import

 

@azjsbLightroom or Lightroom Classic? Are you using the Edit In... command to send the photos to DxO? Does Lightroom Classi create an "edit" file next to the original in the grid view? In DxO are you doing a Save or a Save As...?

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Community Beginner ,
Nov 01, 2020 Nov 01, 2020

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DXO is not listed as an "edit in" - so that could be why it doesn't import - its a plug-in extra and thus is sent over with export. That's just the way it automatically attached itself to LR.  I had no option when I installed DXO to make it an export or a plug-in. 

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Community Beginner ,
Nov 01, 2020 Nov 01, 2020

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Thanks - I have never used Sync before but see it and tried and that is a good work around - thanks.

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Community Beginner ,
Nov 01, 2020 Nov 01, 2020

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Thanks - I have never used Sync before but see it and tried and that is a good work around - thanks.

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Adobe Community Professional ,
Nov 01, 2020 Nov 01, 2020

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The method Gary suggests also lets you bypass the Import window

 

synchronize-folder-2.png

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