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"Lightroom has encountered problems reading this video" - This is new

Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Just started today and can't access any videos using Classic CC.  Just a grey screen an the message above in the title.

I'm on current version 10.1.1, have reset preferences and restarted with no help.

 

Anyone else having problems like this?

 

Thanks

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Mac, Problem or error

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correct answers 1 Correct answer

Community Beginner , Jan 26, 2021 Jan 26, 2021
So, added a restart to the list and they are working now.  

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LEGEND ,
Jan 26, 2021 Jan 26, 2021

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What is your operating system version NUMBER?

 

What file type are these videos?

 

Is your title the actual unedited word-for-word error message? This would indicate that the files are corrupted and you need to restore the file from your backups.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Using 10.1.1 which I am now re installing to see if that helps.    Could not get video cache to purge.  Just sat there all night

 

Yes it is the actual wording of error message.  

 

It is all my videos so doubt they would have been all corrupted at once.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Using 10.1.1 which I am now re installing to see if that helps.    Could not get video cache to purge.  Just sat there all night

 

Updtae:  No help

 

File types are mostly mp4 and mov 

 

Yes it is the actual wording of error message.  

 

It is all my videos so doubt they would have been all corrupted at once.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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So, added a restart to the list and they are working now.  

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