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Yeah, it's crashing, a lot

Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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When I try to use white balance and crop in Develop it hangs, beachballs and then I wait for the inevitable restart. Three times now.

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Crash or freeze, Problem or error

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LEGEND ,
Dec 10, 2020 Dec 10, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Please_Post_Your_Sys_Info_as_LrC_reports_it.png

 

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.7 [19H15]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
SqLite Version: 3.30.1
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 1,812.0 MB (5.5%)
Virtual memory used by Lightroom: 8,741.3 MB
Memory cache size: 6.9MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 184MB / 16383MB (1%)
Camera Raw real memory: 230MB / 32768MB (0%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon R9 M380

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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Following some other threads here I tried turning off Graphics Processeor Acceleration: Preferences>Performance>Use graphic processor

So far it's working again.

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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I believe you are running a "beta" of macOS the release version is MacOS 11 Big Sur, maybe you should try an upgrade though the Creative Cloud App take care and read the information carefully.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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Thanks for the input DdeGannes. This problem started before I upgraded to Big Sur and after that upgraded LRC to 10.1. What's puzzling is I'm running Mac OS Big Sur 11.1 (as shown in Apple>About This Mac). However, when I get the Lightroom report in Sys Info it shows I have Mac OS 10 (10.16.0).

 

But anyway, the problem I'm having now predates these upgrades. I did the upgrades hoping they would take care of it.

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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May be a good idea to power off your computer and reboot after the system upgrade.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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Oh, yes, done that several times, and even uninstalled an reinstalled LRC a few times. Maybe after another update it will work with the GPU on. I'm not really noticing any lag or negative effects from it being off.

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