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96

P: Provide list of images that are being synced in each direction in LrC itself

Engaged ,
May 29, 2024 May 29, 2024

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PROBLEM

Prior to LrC/13.3,  In the Lightroom Sync tab of the Preferences dialog there was a list of images that were in the process of syncing with the Adobe Cloud.  This was removed as of LrC/13.3 when the cloud sync architecture was updated to improve performance and reliability.   

 

However, we are still seeing a large number of situations where numbers of images get stuck in the sync process and just sit there in limbo without change,  Other than being able to see how many images are in process each way, there is no place in LrC to see which images are involved other than a lenghy and complicated process to generate and then decipher a diagnostic report.  In addition it is not clear how to read those diagnostic reports.

 

PROPOSAL

Someplace in LrC itself, please provide a list of the images that are in the process of syncing in each direction.  If possible, inlude which direction they are going and what is being synced (just metadata, full image, etc.)

 

Thanks

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31 Comments
Enthusiast ,
May 30, 2024 May 30, 2024

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I still find the concept of posting feature requests for things that have been removed funny...

 

Meanwhile months later IPad users are still waiting on their "feature request" to bring landscape editing back.

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Explorer ,
May 30, 2024 May 30, 2024

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Agree, should have never been removed, especially with such a flakey new sync.

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Contributor ,
May 30, 2024 May 30, 2024

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Definitely need something.   Currently have 8 listed as syncing that never completes.  And I think its only a few days since I was updated to 13.3.

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Community Beginner ,
May 30, 2024 May 30, 2024

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+1

 

I recently migrated to a new laptop, copying over my LrC13.3 catalog files. After starting LrC, I can see that it's syncing 20 photos, then brings that number down to 0. And 30 seconds or so later, it's back at 20. I have no idea as to whether it's the same 20 photos being sync'd, or a different 20 each time. Nor can I see how many photos are in the queue to be sync'd.

 

Real step backward in not being able to see what's happening with the sync process...

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Community Expert ,
May 30, 2024 May 30, 2024

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@sflinter That's normal for the initial resync for 13.3, so that should sort itself out in time.

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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LEGEND ,
Jun 01, 2024 Jun 01, 2024

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"there is no place in LrC to see which images are involved other than a lenghy and complicated process to generate and then decipher a diagnostic report.  In addition it is not clear how to read those diagnostic reports."

 

At least in some cases, LR says "Syncing n photos" but the generated Diagnostic Report indicates no files are getting synced. 

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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I am at a loss to qualify and interpret the Adobe's "progress" on Lightroom Classic. They "upgraded" sync just to make it more dumb, more error prone, and removed what litte information users used to have regarding what exactly is the sync engine is doing at the moment! I guess it is the sign on our times, that people are having crazy ideas and cannot realize that making something WORSE does not mean UPGRAGING!

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Explorer ,
Jun 03, 2024 Jun 03, 2024

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Come on, be a good sport, they gave us Gen-Erase, that Photoshop has had for close to a year. Compared to the Ps implementation this new one in LrC just flat sucks! But hey, they gave us a new sync 🙂

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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You've got my vote! Immediately after I updated to 13.3, five images got stuck in sync. There were no visible sync errors and, with no way to see which images were causing the problem, I wasted hours trying to troubleshoot the issue. In the end, it took two calls to Adobe Support (during which many troubleshooting steps were unsuccessfully attempted) and a subsequent escalation to engineering for those images to be identified. Once they were, of course, it was easy for me to remove them from "all synced photos," wait for the sync to complete and then add them back. If I could have seen those images at the outset in the sync panel, always possible before this latest update, it would all have been much simpler...and would have saved both me and Adobe staff much time. 

 

Sync in LRC has always been buggy. With this latest update, those bugs have become nearly impossible for users to squash on our own.

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Contributor ,
Jun 03, 2024 Jun 03, 2024

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Like others mine has gotten to the point where it no longers shows any signs of movement.  Shows 8 photos to upload.  No sync errors showing.  New changes do seem to move up/down as required.

Did work with support and he took the Sync Diagnostic file, and some other logs.

 

My internet speed is fast enought that I would nuke the online, IF PEOPLE were not still reporting problems with that approach.

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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I realize this isn't what you are asking for, but just in case it helps in the meantime, I found this in the new sync FAQ:

How can I know more about sync status?

The Cloud icon can tell you about the current sync status. You can see different icons for different statuses. Hovering over the Cloud icon gives more information about the current status. To know more about the image sync status:

  • Selecting the Cloud icon will show the number of syncing images.
  • Hovering over the Cloud icon will give you a snapshot of the downloads and uploads.
  • The sync status of the assets can be seen in the tooltip of the sync icon on the image in the Library grid view.
  • If you see a sync that is stuck for a long time. 
    • To View Sync Status on Web, select the Cloud icon at the top right beside Web and then select the gear icon to open the Lightroom Sync Preferences. Hold the Alt (Windows) or Option (Mac) key to reveal the tab. Select View Sync Status on Web to redirect to Lightroom for Web, showcasing all the photos with sync issues, and take appropriate action.
    • Check if you have an All Sync Error collection created in the catalog. If yes, visit that collection and hover over the images for detailed error info.
    • If you don't see an All Sync Error collection, No sync issue on the web, and the numbers are still not settling down, contact Adobe Customer Support.

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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hovering over cloud icon WILL NOT give you snapshot of uploading and downloading images, just number of images being synced at the moment, and mine is stuck at 15 forever, with zero sync issues in the online page album. 

Hiding the buttons behind a hotkey was very dumb, look at the preference page - its got 3/4 of the page EMPTY at the bottom, with ZERO information, cotrols, or icons. This space could be utilized to continue showing detailed info on the images that are being synced currently, and could be expanded with more diagnostic and current status information!

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New Here ,
Jun 05, 2024 Jun 05, 2024

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absolutely agree

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New Here ,
Jun 08, 2024 Jun 08, 2024

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The synch issue needs to be fixed and soon.  For those of us who fully use LR, LrC and the app based LR to integrate images, this has been a disaster.  As with others, LR shows no sync issues while LrC is stuck at syncing 13 images.  Clearly the problem is local.  And repeatative links by so called Adobe experts is not helping.  Create an elegant area in these programs to look at what is synching and what is having issues and a way to fix the problem.   Lest I may be looking for another provider to edit and organize my stuff...

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Explorer ,
Jun 09, 2024 Jun 09, 2024

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I agree with the proposal to bring back the identification of the images with sync problems. LrC is stuck on syncing one image for me and Adobe tech support has not been helpful after five sessions with them.

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Explorer ,
Jun 11, 2024 Jun 11, 2024

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Agree, please we need this back, have 2 images stuck and can't figure out which ones thay are

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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I used this feature a lot before it was removed. Since there are sync issues pretty regularly and there used to be a way to identify them it seems silly to remove a feature.

 

I have 5 photos endlessing syncing and no way to fix it. That's frustrating.

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Participant ,
Jun 17, 2024 Jun 17, 2024

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I just ran into a sync issue and of course I have the issue with the rest of you all. With everything going on with adobe in the last week or so, are they just trying to push people away from their products?

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Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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Definately feel we need something to show what the sync is working on and where it is getting stuck.  Otherwise it is just a black box.  

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Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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Why has the information as to what is causing the synch issue been removed. It is madness. Please please bring it back! 

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New Here ,
Jun 25, 2024 Jun 25, 2024

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Yep, removing that info from LR Classic was not a good decision

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New Here ,
Jun 25, 2024 Jun 25, 2024

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Sync has never been good, but it is now impossible - please either bring back the old not so good version or sort out the new version.

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New Here ,
Jun 25, 2024 Jun 25, 2024

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This is keeping me from upgrading to the latest release with the new Generative Fill. First time I had a failed upgrade in Lrc. Bring it back, Adobe or, at least, fix it.

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New Here ,
Jun 25, 2024 Jun 25, 2024

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You're right! This isn't what we're asking for! I had 7 images stuck in sync in LrC 13.3. There was NO files or errors listed on the sync status page. Had to go to tech support for a solution.

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New Here ,
Jun 25, 2024 Jun 25, 2024

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I agree! 

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