P: Cursor is replaced by Zoom tool intermittently.

[nico_392_hemi]

Liebe Community,

seit dem Update auf Lightroom 8.0 habe ich massive Probleme mit dem Maskierungs- und Cropping-Tool (Bildbeschnitt).

Wenn ich Lightroom starte, funktioniert es für ein paar Minuten. Nachdem ich zwei oder drei Bilder bearbeitet habe, funktionieren sowohl das Maskierungs- als auch das Zuschneidewerkzeug nicht mehr richtig. Es wird weder eine Maske gezeichnet noch werden die Balken an der Seite des Rahmens angezeigt, um die Größe eines Bildes zu ändern.

Ich muss Lightroom jedes Mal neu starten, damit es für ein oder zwei Bilder wieder funktioniert, bevor es wieder funktioniert.

Ich verwende auch die neueste Version von Mac OS.

Viele Grüße

Nico

[Aleke]

Hi @Max25233901lupr! Welcome to the Community! Could you share more details about the issues you're having with the white balance eyedrop tool? Also, which version of Lightroom and Operating System are you using?

Thanks a lot!

Alek

[hendrikw96751059]

I've got the exact same problem. Pointer changes to zoom tool and does not go back. M4 Sequoia 15.1
This is really unfortunate, since I just moved everything from LRC to lightroom cloud.
LR is currently NOT USABLE because of this. Adobe: Fix it please! I'm eyeballing C1 again and I think it's time to finally do it.

[Thomas37772397i4tb]

I have a similar problem. In Zoom mode I can't use any pencil tool. Lightroom is unusable, really bad. Sonoma 14.14.1, Mac Book Air 13

[Thomas37772397i4tb]

Any news here or do you just don't care?

[Julie Kmoch]

As Rikk noted above, this was fixed in the December update (version 8.1). Please make sure you're on the latest version.

[Thomas37772397i4tb]

Yes, I am talking about the newest version where this problem occurs.

[fbourdoncle]

Yes, cursor bugs here and there, still. 

[Julie Kmoch]

@fbourdoncle can you be more specific? 

[luxBorealis]

After using Lr for a while (few minutes to half an hour or rmore, depending on intensity of use), the Remove/Heal/Clone brush disappears and only shows the arrow cursor. Remove/Heal/Clone still works, but it is impossible to see exactly what area is being treated. 

I realize this may be tied to the size of my cache, but it's set at 185gb and I'm using an M1 16" MBP w/ 16gb ram, Sequioa 15.2, running Lr 8.1 (though this has been going on for a year or more, I've just never bothered to report it).

Quitting and re-starting solves the problem, but I may need to do this 2 or 3 times over a couple of hours. 

[Thomas37772397i4tb]

For me the problem happens in full screen mode. Suddenly the Mac OS Application bar at the top disappears. From then I can't zoom and move in full screen mode. See attached screenshot.

[Thomas37772397i4tb]

somehow I can't attach screenshots

[OneDeadPixel]

I gave up waiting for Adobe to fix bugs, with the constant promise of "its fixed in the latest release" being the regular response, and everytime it wasnt! I dont even report the bugs anymore because I have no faith anyone will ever fix them!! Everyone I know would happily settle for the next versions of software just to be more optimised, without bugs. Skip the new features!!!

[Julie Kmoch]

Thanks for the extra details. I'd like to get diagnostic logs from a few of you. I'll reach out privately with next steps. 

[Rikk Flohr: Photography]

@Julie Kmoch has reopened this issue for the residual occurannces. Updating status to Investigating.