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P: : Custom sort or latest chosen sort option is not persistent

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LEGEND ,
Nov 07, 2020 Nov 07, 2020

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Expected behaviour:

 

Given a lightroom album with images

When I select “Sort by Custom > Custom > Edit”

And reorder my images

And reopen the App

Then the images are shown in the Custom order

 

(same behaviour expected for the general case, the latest chosen sort option)

 

Current behaviour:

 

Images are shown in the default order by capture date for all albums after reopening the App.

 

Problem I see with it:

 

Earlier custom sort was persistent, images were shown according to the latest chosen sort option. Now, I need to reset the desired sort option for all albums every time I open the App which is inconvenient recurring work.

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Android, iOS: iPhone, iPadOS

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Greetings,   The Max 2021 Photography products updates have been released and include remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ].    Note: iOS and Android updates may take up to a week to appear in your App Store.   Thank you for your pat...
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Adobe Employee , Dec 08, 2020 Dec 08, 2020
Greetings, Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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This is a known issue and should be fixed in the next release. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 21, 2020 Nov 21, 2020

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In LR for IOS, all albums fail to respect my required sort order which is “Sort by capture date (descending)”. LR always goes back to ascending order after new photos are added 

Please help

Thqnks

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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Since a recent update, LR Mobile on iOS ignores Custom Sort order set for collection synced from LR Classic on Windows PC. If I manually select Custom Order, the change doesn’t stick. Next time I open LR Mobile, the collection is back to Sort by Capture Time default. Same issue on both iPhone and iPad. 

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Thank you for the update and the fix, I am not seeing the issue since the update.

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Adobe Community Professional ,
Jan 03, 2021 Jan 03, 2021

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@durham1 I am also seeing the same issue on my Android Samsung Note Pro 12.2 tablet using the version LR Mobile For Android 6.1 with LrC 10.1. I have numerous albums created in LrC that all have Custom Sort Order. The sort order in the Web app at https://lightroom.adobe.com/ matches what I see in LrC 10.1. When I check my Samsung tablet all of the albums are sorted by Capture Time. If I go into each album and change the Sort Order from Capture time to Custom the sort order matched what I see in LrC 10.1 and the Web app. However, if I close LR onmy tablet or power it off the sort order reverts to Capture Time same as what you are seeing. I'm not sure when this changed, but I did not have the issue with older versions.

Rikk, is this something Adobe Engineering is aware of and working on?

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Yep, we already have a bug logged, Todd.  I will update this thread.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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Thanks Rikk and Happy New Year!

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Greetings,

 

The Max 2021 Photography products updates have been released and include remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ]. 

 

Note: iOS and Android updates may take up to a week to appear in your App Store.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Greetings,

 

The Max 2021 Photography products updates have been released and include remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ]. 

 

Note: iOS and Android updates may take up to a week to appear in your App Store.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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