P: Device overheats

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Community Beginner ,
Dec 19, 2017 Dec 19, 2017

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I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

 

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

 

Has anyone else experienced this?

 

 

Thanks,

 

 

Steve

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correct answers 1 Correct answer

Adobe Employee , Jan 11, 2022 Jan 11, 2022

Converting this to a bug just to be clear that we do acknowledge the reports here and have a ticket logged for the engineers to investigate.

 

Please share specific steps used when this occurs.

Status Acknowledged

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New Here ,
Mar 28, 2018 Mar 28, 2018

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It appears only you and I are having this issue.  I live in the UK, so it probably is not that you live in a warmer climate.  To date, I have not been able to get any answers to this problem. 

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Community Expert ,
Mar 29, 2018 Mar 29, 2018

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I’ve noticed the same problem, both when editing raw photos taken on the phone (I have an iPhone X) and also when taking HDR images while they are processing. The phone gets really hot in one particular spot which I assume is where the image processing is taking place - right below the camera.

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New Here ,
Apr 17, 2019 Apr 17, 2019

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I too am having this issue. When i open lightroom on my iphone, after about five minutes the phone will overheat to the point where its actually too hot to handle. Also, my iphone brightness dims shortly after i feel the phone heating up. This makes it impossible to edit photos.

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New Here ,
Apr 17, 2019 Apr 17, 2019

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It is also worth mentioning that I live in Ireland. So this issue has clearly got nothing to do with climate.

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New Here ,
Jun 21, 2019 Jun 21, 2019

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I have the same overheating problem using an iPhone X

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New Here ,
Jul 14, 2019 Jul 14, 2019

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Same Problem here,

iPhone 8

Lightroom V 4.3.2

Phone gets VERY hot VERY quickly

in both modes, camera & editing.

And it‘s even getting hot, if nothing is actually done with the app / when app is iddle.

And of course it drains the battery very quickly.

I live in Germany (moderate climate)

Please Adobe fix this!

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New Here ,
Aug 01, 2019 Aug 01, 2019

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My phone also gets very hot! I only had it open for five minutes & I had to close it, it was so hot. I’m in the United States on the west coast. Adobe needs to fix this!

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Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

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Hi Megan et all

We've read the problem reports on this thread and are investigating, but are not able to reproduce heat to the significant extent described in some cases above.

Some functions in Lightroom (importing many photos, editing large images (esp raw photos with lots of image data), processing LR camera HDRs and long exposures, etc) do use the CPU heavily.  However, CPU heat and battery consumption should perform like other apps that use the CPU as much.  For what it's worth, I've tried iPhone 7, 8, X and XS MAX, setting them up to process images for 45 minutes straight, including having the 7, X, and XS MAX inside solid Spigen cases like a previous post mentioned.  With ambient temps at 75 F / 24 C, each device's CPU was clearly warm but not at alarming levels like users here have experienced. 

Another thing that can generate heat and use the battery heavily is when the cellular radio has to struggle due to poor signal or crowded cellular service.  I have experienced my screen going dim once when I was at a convention, trying to upload a large file (to another service not related to Adobe).  My device at the time (an iPhone 6 or 6S) was indeed warm and the battery level dropped quickly.

For any new posts here, it would help to hear specific details about which app functions you are using, and are you also syncing or uploading in the background, and are other apps like iCloud potentially working/syncing in the background.  Also, please mention how good/poor your cellular signal seems to be, or if you're on WiFi, etc.

Lastly, heat issues might be a sign that your device needs service.  Please don't misunderstand -- I'm not suggesting this explains all the troubles mentioned here.  I just want to say that if your device exhibits heat issue in general, and this has become worse over time, you might ask Apple's Genius bar if they can run a free diagnostic on your device just to rule out any hardware level issues.

Megan, since you had recent issues, I'm going to send you some info to get a diagnostic log from you -- maybe it'll indicate what's causing such high CPU usage.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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I'm from Toronto and I have the same problem with my iPhone 8, and it happens when I was taking pictures from Lightroom in raw mode, it heat up so quick and some time the app crashed, and before I try taking any raw pictures I had the phone not charging and not being used overnight, it's pretty chill before I start Lightroom.

Sometime I was able to take some raw pictures without those problem. 

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Taking pictures, even ones that require lots of processing like HDRs or long exposures should not cause this kind of excessive heat. We have tried to reproduce this in-house and while devices do warm up with CPU use, and cellular radio use, it's not to this extent described by users here. Just to play it safe, anyone experiencing excessive heat: please consider taking your device to an Apple store and let them run a diagnostic on it to make sure your device and battery are working normally.

 

We're continuing to investigate this, and are still monitoring feedback here.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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@Charlie_D I have the same issue every time I edit photos. My usual workflow (on an iPhone X) is to import a RAW photo from the Photos app into Lightroom, then when I’m done, render out to a new photo and then open that up in VSCO and sometimes some other app too. It does seem like it heats up more when going into the Color tab in Lightroom and often when changing the color temperature.

 

You also mention that it should behave like other apps, but I would argue that this app in particular should be mindful of not heating up enough to require dimming the screen, since that  makes it impossible to properly use the app because of the primary use being editing photos. I would be more forgiving if the screen dims in other apps. If there is something you could do to slow down CPU intensive tasks to reduce heat, I would take that any day over dimming the screen every X minutes.

 

I hope my details help somewhat in investigating this! Let me know if I should give some more details.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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I forgot to mention that at least this time my phone was charging while this was happening. But it has happened while not charging as well. And anyway, I would expect the app to manage this and still not overheat regardless of charging.

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Explorer ,
Nov 11, 2019 Nov 11, 2019

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Same issue been biting me. Been editing photos in Thailand 80+ degrees on iPhone XS. Lightroom causes the display to dim as soon as I change color temperature (no pun intended). I have to reboot phone or let it sit a while. Also seems to be draining battery when open in the BG. If I look at iOS brightness prefs they are still fully bright.., LR is taking it over, and what sucks is it is dimming the image, not the display... if I post to Instagram it's dim. Incredibly frustrating. 

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hello, only in Lightroom iOS's camera does the app override the system brightness controls.  If the screen is going uncontrollably dim relative to what you've set in iOS Settings > Display & Brightness, then your device is warm and trying to cool down.  iOS is dimming your screen, not LR.

 

Lightroom uses CPU resources and battery when editing and processing images, and while syncing.  This can generate heat.  Use of the device radio when syncing can also generate heat and use lots of battery, especially when the radio is struggling more than usual.  Syncing can continue for a short while even after sending the app into the background, but iOS has limits on how long and this should not be long enough to drain one's battery.  To see if LR is indeed causing your device to heat just by syncing, go to iOS Settings > Lightroom, and check if disabling Cellular Data and Background App Refresh helps.  Also, if on cellular, is your device struggle with poor or unstable service in general?  If you are on WiFi, is it a stable connection, and not too crowded?

 

Can you desscribe the kind of network connection used, it's stability and throughput, and is used by many people.  Also, can you  share what iOS version is running on your iPhone XS?

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New Here ,
Dec 16, 2019 Dec 16, 2019

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I also have this issue, running iOS 13.x and the latest versions of LR mobile on iPhone X. I see this issue most when making many adjustments quickly, as well as pasting settings to other photos.


This is definitely due to the device drawing a lot of power, warming, and having the OS dim the screen as a result. For what it's worth, my battery health is normal.

 

I do like the mobile workflow more than I expected to, but having the screen dim while editing exposure is incredibly disruptive.

 

I'm wondering if anyone has seen a change in performance when moving to an iPhone 11 (not that that should be the suggested fix.)

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Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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Same issue.

Last iOS : 13.3

Last LR

iPhone 7, becomes very hot when editing RAW on iPhone. Doesn't seem to happen on iPad. (Not same heat presentation hardware system I guess, so not really a good comparison).

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New Here ,
Mar 17, 2020 Mar 17, 2020

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When editing photos in Lightroom on my iPad Pro, the screen brightness dims every 10-20mins or so. I then have to lock my screen and leave it for a few minutes before it goes back to its original brightness. I already turned off automatic brightness, dark mode, true tone, the automatic brightness in the accessibility section as well.   

This only happens when I'm working in Lightroom and then it effects the whole screen when I exit Lightroom as well. Don't have this problem when I power off my device and put it on again and then work with other apps and don't open Lightroom. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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New Here ,
Mar 25, 2020 Mar 25, 2020

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I have a similar problem on ipad 11:(

Hope this problem can be solved!

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I'm having the same issue on my iPad Pro 11", apparently it happens when the iPad is reheating which is quite annoying as I mainly use it for editing photos in Lightroom and having a screen that's is dimming all the time  slows my work as I can't continue editing without knowing exactly how the photos are going  to look. 

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hi,

which iPad Pro is it exactly?
And what kind of edits are you doing when this occurs?
Are you working with RAWs or other images? 
Any info about dimensions and file types will be helpful.

Thanks,
Ignacio

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I know this is exactly how I feel. I edit on my iPad hoping it will look fine just to re-edit everything on my iMac again.

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I have the 12.9 2018 iPad Pro.

 

I'm a wedding photographer so I mainly edit RAW files. I import them on my iMac and sync the smart previews with my LR on my iPad and then edit on there as I love working remotely. 

My iPad has a lot of space left and I make sure all my other apps are closed when using LR. It starts off fine but once my battery goes below 60% the dimming starts and it heats up. Removed my case now to make sure the iPad gets enough ventilation but that doesn't help.

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New Here ,
Mar 27, 2020 Mar 27, 2020

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On my new iPad 11 the problem occurs when I apply a selective correction with a brush when processing RAW files. Regardless of the work time, this happens when using more than three masks. With each mask, the brush is getting more and more screen and the screen becomes darker about 30 percent. CR2 4889 * 2750 (5184 * 3456)

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New Here ,
Mar 27, 2020 Mar 27, 2020

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I am having the same issue as well. HUGE problem when using the iPad as my primary editing device when I'm on the road. 12.9 inch 3rd Gen iPad Pro.

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you for posting this! Such a frustration. 

 

I too have the same issue - Adobe please could this be fixed urgently? I can't believe someone posted about this in 2017 and it still hasn't been fixed!! 

 

I've read all the comments in this thread and I have to admit I'm very disappointed with Adobe's questions around which phone "network" we are using - even with limited tech knowledge I know this has nothing to do with the issue. 

 

I don't understand how Adobe can't have experienced this when testing either... anyone I speak to in person suffers the same problem on mobile! 

 

A lot of us use Lightroom Mobile for work, and this issue is honestly is putting me off using Lightroom all together. 

Here's the detail you request from my end:

 

• Device: iPhone 8 Plus

• Network: EE (UK) and using WiFi (excellent connection on both - no issues) 

• Phone Health: Phone and Battery in excellent condition, with no issues (these have been checked by a professional). 

The Problem with Lightroom Mobile:

 

• Digital Issue: Phone loses brightness within 3 minutes of using Lightroom to edit any photo. This includes low res photos taken on my phone, which I am literally just adjusting the brightness and contrast. 

• Physical Issue: Phone heats up on the back as described, then brightness drops - sometimes it drops twice (each time a darker screen).


• Phone Settings: remain on full brightness. 


• After Effects: Phone brightness then takes over 5 minutes to go back to normal. 

 

Any further info you need please ask - let's get this sorted! 

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