P: False error message on cloud is stopping sharing

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LEGEND ,
Mar 03, 2021 Mar 03, 2021

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This is happening to me regularly. I try and share a a photo to my Adobe Project (which is integrated) and normally it works just fine. 

 

But recently I am getting a message "Photos Not Synced, Original photos must be synced to the cloud before publishing". 

 

The thing is - they absolutely are synced to the cloud. Even when I click on the cloud, it confirms that all photos are "Synced and backed up". 

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Adobe Employee , Jun 08, 2021 Jun 08, 2021

Greetings,

Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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The next time this happens where you receive an error message and before you check the sync status, can you create a Diagnostic Log? A screenshot of the error would also be helpful.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Mar 04, 2021 Mar 04, 2021

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Thank you - I have created a diagnostic and screenshot attached also. This problem happens all the time for me (even though I have 1TR of storage, and am using a fraction). Not sure how I can attach the diagnostic zip file here, but will try and 

Image-7b108c39-3ba5-4318-8ae3-ad03aae9faa3-1124673710.jpg

Appreciate any guidance you can provide on what I am doing wrong, as it is a mystery to me! Seems to happen with some pictures, but not others, so no consistency on when I can expect the error to occur. 

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LEGEND ,
Mar 04, 2021 Mar 04, 2021

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Do let me know where I can send the diagnostic report zip file. Thanks again. 

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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I've sent you an email.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Can you also clarify where you're sharing photos to? You mention "Adobe Project". "Is it actually "Adobe Portfolio"?

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today. After installing the updates (.2) please confirm if you still see this issue after updating.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Greetings,

Updates to Camera Raw, Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web, were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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