• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
14

P: Gray square with heal/clone brush

Community Beginner ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

When using Lightroom on iPad I get a gray square evertime I use the heal tool.  It's not happening on my phone, only on iPad.  Please help; this tool used to work just fine.

Bug Fixed
TOPICS
iPadOS

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Nov 27, 2023 Nov 27, 2023

Adding existing bug number to this thread - cross-referencing. 

Status Acknowledged

Votes

Translate

Translate
13 Comments
New Here ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

Hi all.  I ran into a very odd, very specific bug last night. I was editing a backlog of photos over the past few weeks with no issues whatsoever. I got to editing photos that I took recently (within 30 days) and for some reason when I go to use the remove tool on these photos the program is leaving a grey box after it makes the adjustment. What's even more peculiar is this box doesn't show up when I look at the same photo on my iPhone after I let it sync.

 

It seems to only be happening on my iPad and only for photos that I've recently uploaded. Im unable to recreate this on my phone.

 

I deleted the app on my iPad and reinstalled as well as updated my iPad iOs. 


ipad:

IMG_0014.png

 iPhone:

IMG_6362.png

 

Votes

Translate

Translate

Report

Report
New Here ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

Having an issue with the heal brush. I'm finding whenever I use it it leaves a dark outline over the item I want to remove. Tried Remove and Heal they are both the same. Example below Using M1 IPAD Pro and iPhone 14 Pro, both have same issue.

 

IMG_0028.jpeg

Votes

Translate

Translate

Report

Report
New Here ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

I'm having exactly the same issue just posted a photo

Votes

Translate

Translate

Report

Report
New Here ,
Nov 26, 2023 Nov 26, 2023

Copy link to clipboard

Copied

I have issue on iPad and iPhone 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

Adding existing bug number to this thread - cross-referencing. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Acknowledged

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 02, 2023 Dec 02, 2023

Copy link to clipboard

Copied

I'm having the same issue of the box covering the spot I'm trying to heal. How is this not fixed already? This is a core feature.

iPad Pro

All software is current

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2023 Dec 03, 2023

Copy link to clipboard

Copied

When using the healing tool on photos that are smart previews, I'm getting strange black outlines/boxes - see images. I've noticed if the image is an "original" instead of "smart preview", this doesn't happen. 

 

Any ideas? Anyone else experiencing this?

 

App version: v 9.0.1 2BA495/117

Iphone 14 Pro iOS 17.1.1

 

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2023 Dec 03, 2023

Copy link to clipboard

Copied

Just posted a similar thread before finding this one. I noticed this only happens on Smart previews. One solution for me was to select the cloud icon at the top right and then "Get this original". After doing that, spot healing worked again on that image only.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2023 Dec 03, 2023

Copy link to clipboard

Copied

Just saw the other post about this issue and added a possible solution/workaround. Selecting the cloud icon of the image and then "get this original" makes the clone tool work again (for me anyway).

Votes

Translate

Translate

Report

Report
New Here ,
Dec 05, 2023 Dec 05, 2023

Copy link to clipboard

Copied

Downloading original also fixed my issue.

Must have something to do with the way that the "smart previews" are generated.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

I too am getting that effect. 

PXL_20231210_024221685.jpg

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

There is a problem on both the iPad and iPhone that I am experiencing 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

LATEST

Greetings all,

 

Updates for Adobe Lightroom Mobile products have been released.  The December 2023 updates contain a fix for this issue. 

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note: it can take several days for some customers to receive a notification of an available update via their App Store.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

Votes

Translate

Translate

Report

Report