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P: Magenta Cast on Export (Mac only)

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Community Beginner ,
Jun 22, 2020 Jun 22, 2020

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I just did, but the exported photos are wrong again in version 3.3.
Uninstalled and installed a few times now.
For reference I run MacOS Catalina 10.15.5 on a 2017 5K 27 inch iMac with 3.4 GHz Intel I5 and a Radeon Pro 570 graphics card. I tried disabling GPU acceleration, but nothing works.If there is anything I can test let me know, going back to 3.2.1 again now.

Let me share 2 screen grabs, 1 of the development window, and another one of the export preview window. Without making any edits. (Camera Nikon Z 6)

Maybe my info helps.



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correct answers 1 Correct answer

Adobe Employee , Nov 03, 2021 Nov 03, 2021
Setting status to fixed
Status Fixed

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Adobe Employee ,
Jul 31, 2020 Jul 31, 2020

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Just a quick recommendation - don't revert to 3.0 but rather revert to 3.2.1. It  should correct the problem and give you the benefit of many bug fixes and some features.   The team is still working on this issue for an upcoming release. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jul 31, 2020 Jul 31, 2020

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Thanks Rikk, I will try that version as well! 

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LEGEND ,
Aug 02, 2020 Aug 02, 2020

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One person on the U2U forum mentioned that exports are OK if white balance is set to “As Shot”

Has anyone investigated if the color cast appears on images with a custom WB compared with As Shot? I haven’t been able to test myself but wonder if there is a clue here?

 




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New Here ,
Aug 02, 2020 Aug 02, 2020

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I was intrigued by your suggestion, so I just checked. My Macbook is still running 3.3...and the magenta cast is there, even if white balance is set to "as shot" 😞 

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LEGEND ,
Aug 02, 2020 Aug 02, 2020

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I was also intrigued. Thanks for testing. This problem does appear to be related to the Mac Book pro and not Windows.

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Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

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Until this a fix for this issue is released, here are some workarounds you can use to get things working correctly again:

You can install Photoshop or Bridge
or
You can install the Adobe DNG Converter (Free)
or
You can follow this procedure.
  1. Locate the profiles inside Lightroom.
    1. In Applications, go into Adobe Lightroom CC folder
    2. Right-click Adobe Lightroom.app and choose Show Package Contents
    3. Open Contents, then Resources folder
    4. Copy the folder called CameraProfiles
  2. Paste into /Library/Application Support/Adobe/CameraRaw. (If the folder doesn’t exist, create it first.)
  3. Go back to the Lightroom app and do the same for the LensProfiles folder. 
  4. You should now see:
    1. /Library/Application Support/Adobe/CameraRaw/CameraProfiles and 
    2. /Library/Application Support/Adobe/CameraRaw/LensProfiles
  5. Relaunch Lightroom and try exporting again.
Note that the Library folder mentioned in step 2 is not the /Users/yourusername/Library/... . You need to be in just plain /Library/ in the drive's root...   Access this from Finder by going to Go and holding down the [Option] key to reveal Library which is hidden by default. 

Let us know if this gets things working for you.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 04, 2020 Aug 04, 2020

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Thanks Rikk for this work around for now.

I tested it and it works.
FYI I needed to create the CameraRaw folder.

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LEGEND ,
Aug 04, 2020 Aug 04, 2020

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Thanks Rikk!  This works for me too.  I also had to create the CameraRaw folder.

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Thanks for sharing this, Rikk. Unfortunately this did not work for me. My exports aren't turning as overly magenta, however they become more contrasty and still slightly magenta cast. 

Also, other strange thing happening in the most up to date version is that when I adjust the WB even remotely, the thumbnail is cast green. It doesn't affect the way it exports, but it is annoying when looking through my edits for clients and seeing the whole batch cast green. 

I look forward to hearing perhaps a work around for these issues. 

Thanks a bunch.

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LEGEND ,
Aug 17, 2020 Aug 17, 2020

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I experience the same trouble as Sam Fink, except my thumbnails turn more magenta. 
My exports turn weirdly contrasty and a bit over saturated, both in lightroom and photoshop. 
I'm shooting on a sony A7 III and editing on a asus zenbook pro duo with windows 10.
It didn't help changing WB to "as shot", or turning of "use graphic processor", and I'm seeing the same problem when exporting AND saving via Photoshop. It also happens even if I have done no edits at all.

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LEGEND ,
Aug 17, 2020 Aug 17, 2020

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i have the same problem as well for my z6 and m9 it turns magenta and contrasty on bw when exported i hope rikk and his team
can do something about this problem ASAP

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LEGEND ,
Aug 17, 2020 Aug 17, 2020

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Rikk i have the same problem with Todd both for my z6 and m9 which i haven't encountered in the older LR only in LR3.3 on mcbook. works perfectly fine during editing but problem occurs when exported. i hope you and your team can fix this problem soon. tnx

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New Here ,
Aug 17, 2020 Aug 17, 2020

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Rikk added a workaround as a comment earlier. Here are the instructions from his comment. 

Until this a fix for this issue is released, here are some workarounds you can use to get things working correctly again:

You can install Photoshop or Bridge
or
You can install the Adobe DNG Converter (Free)
or
You can follow this procedure.
  1. Locate the profiles inside Lightroom.
    1. In Applications, go into Adobe Lightroom CC folder
    2. Right-click Adobe Lightroom.app and choose Show Package Contents
    3. Open Contents, then Resources folder
    4. Copy the folder called CameraProfiles
  2. Paste into /Library/Application Support/Adobe/CameraRaw. (If the folder doesn’t exist, create it first.)
  3. Go back to the Lightroom app and do the same for the LensProfiles folder. 
  4. You should now see:
    1. /Library/Application Support/Adobe/CameraRaw/CameraProfiles and 
    2. /Library/Application Support/Adobe/CameraRaw/LensProfiles
  5. Relaunch Lightroom and try exporting again.
Note that the Library folder mentioned in step 2 is not the /Users/yourusername/Library/... . You need to be in just plain /Library/ in the drive's root...

Can you try these steps and verify if it works for you?

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New Here ,
Aug 18, 2020 Aug 18, 2020

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As mentioned a few days ago for me personally, I tried this workaround and this did not work for me. What has been working fine for me is simply using version 3.2. Not ideal but it's working for now.

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. 

Thank you for your patience.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Great news, hopefully it won't be long until it gets pushed to the Mac Store version to be updated 🙂

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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The Mac store version was pushed live last night. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I've just seen after refreshing... 🙂
Doh....

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Magenta cast on export from Light room cc to Jpeg. Please advise if there is a software upgrade to solve this problem. 

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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@Rikk this bug is still marked as Acknowledged, should it be closed or is it ongoing? 

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Good catch. This was fixed in the 3.4 time frame. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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LATEST

Setting status to fixed

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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