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P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

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LEGEND ,
Aug 17, 2020 Aug 17, 2020

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Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

Bug Fixed
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iOS: iPhone, iPadOS

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correct answers 2 Correct answers

Adobe Employee , Nov 12, 2021 Nov 12, 2021
Updating Status
Status Fixed

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Adobe Employee , Aug 18, 2020 Aug 18, 2020
Updated 8/19/2020. 3:30 PM Central: We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.  A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.  Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.  We know that some custo...

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Community Beginner ,
Aug 17, 2020 Aug 17, 2020

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Same here, luckily I still have my pictures stored elsewhere, but I have lost all the ones I had editted in Lightroom. How can Adobe let something like this happen?

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Adobe Community Professional ,
Aug 18, 2020 Aug 18, 2020

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Was this the free version, or do you have a subscription?
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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Mines subscription. Also noticed Watermark font and size have been lost.

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Hello, same issue here. After the automatic update to Lightroom mobile 5.4 on my iPad Pro (active subscription), my whole library is lost. I tried to restore my iPad from backup and it did in fact restore my 50GB lightroom libary (it shows in iPad Preferences/Storage), BUT as soon as i tried to launch the app, it again deleted the whole library. Also, looking again in Preferences, now Lightroom shrinked from 50GB to 500MB, so in fact launching the new App version 5.4 deletes the library. I still have that iCloud backup though, so please fix this very urgent bug, so i can try to do a restore again, when it is fixed. I need my library...

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Updated 8/19/2020. 3:30 PM Central:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in this forum thread.


Note:

No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how I can fix this?

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Contributor ,
Aug 18, 2020 Aug 18, 2020

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I have seen this in the past after a major upgrade or change to the software(I'm referring to another app not related to Adobe). Spent 2 hours on the phone with Apple and all they could tell me, in the end, was that the traits were as if I had uninstalled it and reinstalled it when I hadn't, I updated. Their advice was as per Rikk's - to recover the app from an iTunes backup on the PC but that's providing you do backup on the PC. So for non-subscribers, maybe Adobe can put in a fail-safe but really, Apple should sort this out.

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I have the same issue. Photos & Presets are gone. I am SUBSCRIBED

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I have the Same Problem!

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Same issue. I was not subscribed but I am now.

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I was about to cry when I realized everything was gone, & now I’m realizing I’m not alone on this.

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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All of my photos and presets are gone. When will this be fixed? Even purchased presets are gone! How do I get my photos and presets back?

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Everything I had is gone too! How do I get my pictures and presets back?

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I followed the link but I can’t tell if I’m “subscribed”, I’ve lost everything since March 2019

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I have the same problem!!

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New Here ,
Aug 18, 2020 Aug 18, 2020

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I’m new here, but has been using free version of LR on my iPhone since feb 2020 and everything is gone. Not sure what subscribed means, but I’m assuming I’m unsubscribes?

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New Here ,
Aug 18, 2020 Aug 18, 2020

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I’m new here, but has been using free version of LR on my iPhone since feb 2020 and everything is gone. Not sure what subscribed means, but I’m assuming I’m unsubscribes?

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I have the same problem!! Everything is gone. I’m unsubscribe since a few months.

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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All my paid presets and albums are gone as well! Everything since January 2019. I am unsubscribed using the free mobile app. I have a lot of paid presets that are missing!! Please fix!!!!

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I’m having the same problem!!

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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Same!! 😞

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I’ve the same problem, I just opened my LR mobile to edit some pictures and noticed my presets that I created and purchased and pictures from the last month are gone!!!

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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All presets and most of my 8000+ pics are gone as of today-08/18/20. Please help!

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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I lost my own presets and the ones I bought! I turned off sincing because I couldn’t deal with Lightroom auto downloading all of my pictures from camera roll before I got a chance to delete the bad ones. It’s insane is all my work really lost? I am subscribed, I checked the link that you provided. None of my new photos or presets are there 😞 Probably because I stopped the sincing.

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New Here ,
Aug 18, 2020 Aug 18, 2020

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EDIT: Maybe it's important to know that i dont use the Cloud Sync Feature, it was in "paused" state forever since i use lightroom on iPad. 

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