P: Mobile: Error T20200121

[FeedbackCommunityMember]

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1

Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

[Rikk Flohr: Photography]

Greetings,

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

Thank you for your patience.

[emanuel_fernandez]

@Rikk I just ran into the same issue but error with code T20200123 I’m using the recent Lr update  

[FeedbackCommunityMember]

@Rikk Still running in to this issue. 

[emanuel_fernandez]

@Rikk Yes it would happen every time I reinstall the Lr app. Even when it’s all backed up and sync I would delete the app to make all photos all smart previews again instead of having every full size image so that I can save space but every once in a while a photo would get the error after a reinstall of the app

[Sleep Walker Photography]

@Rikk Hey Rikk, unfortunately this continues to be an issue with the code ending in either -121, -122, or -123. Please let us know when a fix comes.

[iang70543090]

Will error T20200121 ever be resolved?

 
{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator and thread title edited}

[jonayoni]

Hi! Same issue for me. 
i only edit on iOS devices (iPhone iPad)

My picture is on website (cloud) I tried a lot of tricks like  Signout from all devices. 

Any advice please ?  Thanks 

[FeedbackCommunityMember]

New IPad Pro and I'm having this issue (error T20200121) on multiple synced images. Version 6.1.0

[FeedbackCommunityMember]

@Rikk I have a brand new Ipad Pro with Lightroom version 6.1.0. I am getting the T20200121 error on multiple images with the mesage "sha256 mismatch".

[Sleep Walker Photography]

@Rikk Any updates on a fix? This issue continues and is very frustrating. Thank you!

[FeedbackCommunityMember]

This was never a problem until today. I only use Lightroom mobile and an image that I edited on my phone suddenly stopped loading on my iPad Pro (I had been able to work on it previously), but was still accessible on my phone. 

I logged on to Adobe.Lightroom.com and was able to make very minor edits (some options were greyed out entirely) and now I can’t access the image on my phone either. This is extremely frustrating. 

Both are fully updated to 6.1.0 and it seems like I’ve completely lost this image as the online editing seems crippled. Also, I’ve only used 9 of my 20gb of cloud space so it’s not a storage issue. 

please help. 

[Sleep Walker Photography]

Please see screenshot example below:

[Sleep Walker Photography]

Continued, Different Error Numeration:

 

[jonayoni]

Again, today... please help us

[jonayoni]

Same issue and no answer from support... 

[jonayoni]

@Ignacio B. please help us

[greule]

This issue will be fixed with out next release. Until then you need to make a small edit applied photo on the desktop side and let photo update on the server-side. Sorry for the trouble - Guido/ Lr Mobile QE

[Charlie.D]

This issue will be fixed with out next release. Until then you need to make a small edit applied photo on the desktop side and let photo update on the server-side.  Apologies for the trouble.

[jonayoni]

Hello, it doesn't work...  Not a single week has gone by without my encountering this error. It's starting to get seriously annoying. I have good access to the photo via the web version and I can edit and download it. However, it is impossible to synchronize it with the application. On iPad, iPhone... I emptied the cache, deleted the application, reinstalled it. Nothing can be done about it. WHEN ARE YOU GOING TO HELP US ??? Thanks 

[jonayoni]

And i don't have thé desktop version. I only use iOS apps 😭

[Charlie.D]

Hi @jonayoni , can you try the Lightroom Web app at https://lightroom.adobe.com?   Access to this site works for anyone who has subscribed to Lightroom Mobile.

[jonayoni]

I just tried it via my web app.
The modification appears on the iOS version when I open it. But I still get the error message and can't access the development panel... 😢

[Charlie.D]

Ok, thanks for letting me know.

[LowRecruit]

Hi. Im using lightroom mobile now and just encountered the sha256 mismatch error. From previous posts I have seen that this was supposed to be patched a loooong time ago yet I sti have this problem. Any way I can fix this or at least recover my edit so I can reedit another copy of the photo? Thank you in advance

[FeedbackCommunityMember]

Error code is: T20200121

Tried uninstalling and reinstalling thrice. Problem still cropped up. Anyway I can recover the photo or at least copy the settings so I can apply to another copy of the photo that actually works? Pretty desperate right now. Thanks in advance