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P: Ricoh GRIIIx camera matching profiles missing in LR mobile

Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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Ricoh GRIIIx camera matching profiles are missing in LR mobile, but present in LR desktop.

 

I'm running the latest version on both my iPad and iPhone, same result, but they appear fine on my Mac 

 

 

Bug Fixed
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iOS: iPhone , iPadOS , macOS

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correct answers 2 Pinned Replies

Adobe Employee , Aug 20, 2023 Aug 20, 2023

Cross-referencing from previous thread

Status Investigating

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Adobe Employee , Aug 23, 2023 Aug 23, 2023

No longer an issue.

 

Status Fixed

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9 Comments
Community Beginner ,
Aug 05, 2023 Aug 05, 2023

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Further to this, I'm seeing inconsistent behaviour with Lightroom mobile even picking up the Adobe profiles for most raw files.

Files from the same day often don't have Adobe profiles available, some do and some don't. None have the Ricoh profiles 

 

IMG_0635.jpegIMG_0636.jpegIMG_0632.jpegIMG_0634.jpeg

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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Hi @Rikk Flohr: Photography I can see you've moved my post here, but this appeared to be a thread for new camera matching profile requests. 
Ricoh GRIIIx profiles are already available in LR desktop, but aren't appearing in LR mobile for me (across several devices)

 

further to this, behaviour within LR mobile for my Ricoh DNG files is erratic, with even the basic Adobe profiles only appearing for some photos. This makes editing my Ricoh GRIIIx files impossible on LR mobile, hence the general technical support request made initially.

 

is there any other avenue I can pursue for help with Adobe as right now I've no editing option for these photos whilst travelling, any help would be much appreciated

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Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

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Cross-referencing from previous thread

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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We've reviewed your report and are able to see profiles for the Ricoh GRIIIX profiles. Can you select a raw file/dng file again and confirm that the profile does not appear. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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Thanks @Rikk Flohr: Photography - I can confirm this is now working as expected for me.

 

Cheers for fixing it!

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Thank you for confirming

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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No longer an issue.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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New Here ,
Nov 12, 2023 Nov 12, 2023

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Hello! I came across this thread and I am also currently having this issue. I don't have the Ricoh GR3 camera matching profiles. How was it resolved? 

IMG_1557.png

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New Here ,
Nov 12, 2023 Nov 12, 2023

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If anyone else has this issue, it did resolve for me. I waited a few hours with Lightroom mobile running and now the camera matching profiles are there!  

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