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P: Shutter Sync issue for iphone 15 pro max on 5x telephoto lens Raw

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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APC_0423.jpeg

Hi all,

 I was hoping the most recent update (9.0.1) would fix, but it appears the bug still persists. If you take a raw photo in the lightroom app using the iphone pro max telephoto (5x) you can see issues with what appears to be shutter sync. It is especially apparent if you take a flash photo, as you often get a black bar or no readout all together.

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iOS: iPhone

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correct answers 1 Pinned Reply

Adobe Employee , Nov 13, 2023 Nov 13, 2023

Thanks for the report. We have a bug logged in our system. 

 

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Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

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Thanks for the report. We have a bug logged in our system. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hello @hellsdays 

Thanks for taking the time to post about this, and providing details you like did.  We will try to validate this issue in-house for a bug report.

 

Question: does this happen with all lenses?  Or perhaps just the 5X lens?

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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Hey @Charlie.D thank you for the quick response. As far as I can tell, this happens only with 5X lens.

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Adobe Employee ,
Dec 01, 2023 Dec 01, 2023

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To help us track this on our side, I'm going to merge your post with an existing thread going that relates to the iPhone 15 5X lens.  We've reported a bug to Apple and are awaiting a fix in iOS for this issue.  We currently no ETA for the fix, but will follow up in the thread when we know more.

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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Hey @Charlie.D It seems that this topic is more relevant, check it out. A few users have the same issue.
iPhone 15 Vignetting issue 

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Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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Just noticed this today as well, glad to know it's a software issue and not a hardware issue and that I'm not the only having this problem.  That said, I don't have anything to add except that my experience is another data point.

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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It appears that the latest version of IOS 17.2.1 fixes the problem.

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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I still see the issue on 17.2.1

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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I still see the issue as well. I am starting to worry it's a hardware issue.

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Community Beginner ,
Mar 13, 2024 Mar 13, 2024

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So using the iPhone 15 Pro Max and the 5x lens, shooting raw with a 3rd party app, when you upload the photo to Lightroom, you get a white line down the right side. Its got something to do with the raw engine or how its being processed. Opening the photo in Darkroom, stock gallery app, or Google Photos, doesnt do it. Pro raw files are fine. its just bayer raw. 

Tested this with 5 other people, 4 different raw shooting apps. And you can really notice it by increasing the dehaze sliders.  This is a really big issue for folks who shoot raw with 3rd party apps. 

 

IMG_7582.jpg

IMG_7572.jpg

IMG_7569.jpg

IMG_7563.jpg

IMG_7526.JPG

 

Here is a video talking about it by a youtuber & photographer 

https://www.youtube.com/watch?v=UWD_YIECQOQ&t=628s

 

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Community Beginner ,
Mar 13, 2024 Mar 13, 2024

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So Rikk, since this seems to have been reported back in Nov, any updates on when this may get fixed? 

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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Anything more on this? A fix coming? Please guys, this is super annoying. 

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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@Scott902 

 

We have not seen progress on the issue the LR team has logged with Apple about this.  I will see if we can poke them for an update.

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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Thank you

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