(Android) Doesn't import cr3 files

[JoanVerhulst]

hi all!

It seems like lightroom mobile doesn't see .cr3 raw files as a supported file anymore. 

• Yesterday (July 18, 2020) i could import .cr3 into lightroom without a problem. But after updating that isn't possible anymore.

Is there a fix for this, i don't  have a computer nearby  and really want to edit my photos

[selondon]

Which device are you using Lightroom on?

[roya57301026]

I have the same issue with LR Mobile on iPad Pro 11 with latest iOS and LR updates. 
I'm using a card reader and importing directly into LR. CR2's are fine. 

[roya57301026]

iPad Pro 11" (see my post)

[Maciej P]

Hello

I have same problem. Cant upload cr3 files from canon r and rp to latest lightroom mobile ether web or app. There is upload failed error. Android 9 stock oneplus 3T

[Abhinav Aditya]

Hi Maciej P

Are you importing RAW from Canon EOS R. If yes please read below article for possible explanation

https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

Canon RP should ideally not show any error. 
However, importing CR3 in general has issue because of Android system limitations. Please read below article for possible solution:

https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html

Regards,

Abhinav

[Abhinav Aditya]

Hi joanverhulst,

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

Regards,

Abhinav

[Maciej P]

Hello, thanks for fast response. Share, add to Lr funkcion helped a lot. Thanks

 Best regards

[Abhinav Aditya]

Hi joanverhulst,

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

Regards,

Abhinav

[defaultzt0oll8gd0gb]

But the same problem occurs with EOS RP and IOS (14.1) its' not just an Android problem. 

[Canon R5]

I have the same issue too. I am using Lightroom mobile on my iPad Pro 2020.  The CR3 raw files thumbnails dont show images. Only JPEG files show thumbnails. When I select the Raw files to try to import them from my SD card, an error message appears. The pictures are taken from my new Canon R5.

Adobe, please help offer any advice on how to fix this. Thanks

[Ignacio B.]

Hi,

which iOS version are you using?
Does the Photos app show thumbnails for these photos?

Thanks,
Ignacio

[Angelika5FC6]

I'm having the same or similar problem. Canon EOS RP, raw files, I have the newest IOS update installed. I just bought this camera new, I was on a Sony before. So I'm not sure if I'm dealing with a Lightroom problem but I suspect it to be so. It imports only a handful of the photos I select for import and then gives me the message "some photos could not be copied. you can now safely disconnect the device". Have retried several times.

I need this to work urgently. Help?

[someone2]

Well this is a huge problem. Yes I can import one file with the Gallery app workaround. But usually I copy over a lot more and can't add them one by one.

Otg is also not an option, I'm using wifi to transfer the files, this needs to be fixed somehow, importing raws on the go is one of the major reasons to use this app. 

[axelrd83]

Hi have the same problem

Canon eos rp

Android device 

Can't import cr3 files to lightroom mobile 

[Wurstkrapfen]

I'm on Android 11 now and the files are not supported. The know workaraounds are not solution if I transfer the photos by wifi and don't want to add them one by one.

[Wurstkrapfen]

Any news on that topic? I allready dread the day when I'm out only with my mobile devices, having to batch rename CR3 into CR2. I guess when I'm back at home and downloading them onto my PC I just can't rename them back, because LR would probably be unable to keep the developing settings attached. But I also don't like the fact of renaming the file format, it might have consequences in the future.

[Sinuhé22485341brd8]

La aplicación de Lightroom mobile no permite importar fotogrfias en formato CR3

[axelrd83]

Si, lamentable que aun no lo soporte. 

Lo que me sirvió a mi es transferir directo desde la camara con el cable USB - C 

Espero te sirva el "workaround"

[KylieZee]

So, are adobe going to fix this issue rather than giving us a work around???? It's been 2 years. 

I'd like to be able to work with cr3 on my table when I travel. 

[timothyb38698209]

Yes I am Pixel7 Pro. .cr3 files are not able to be opened in LR mobile even using the Share work around. C'mon Adobe. This is bad

[timothyb38698209]

Work around is to rename .Cr3 to .Cr2

Works

[Wurstkrapfen]

Share still works fine for me with Mixplorer. I would not rename the files though as this might confuse Canons editing Software when using Canon specfic features.

[Wurstkrapfen]

5 years, CR3 is arround since 2018.

[timothyb38698209]

You mean you have it working for 5yrs on Android? Or not working for you either?