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Fixed: DNG imports after 6.2 update doesn't show the edits

Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I follow the instructions to download presets and add them to my Lightroom mobile app. I open the DNG file in Lightroom, click the three dots on the top right, click create preset and save it as a new preset. But then when I go to my photos to use the preset, the photo doesn't change. The preset doesn't add any filter to my photo. Any ideas how to make the presets work??

 

{Moderator note: Edited the thread title, LRMI-4201708, 4201709}

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Mobile, Problem or error

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correct answers 3 Correct answers

Adobe Employee , Mar 22, 2021 Mar 22, 2021
Hi,  you will need to update to the 6.2.1 version over the App Store if you don't already have it. All presets created with 6.2.0 need to be deleted and recreated. Thanks, Ignacio

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Adobe Employee , Mar 22, 2021 Mar 22, 2021
Hi, please try out our latest version that has a fix for this issue. Thanks, Ignacio

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Mar 22, 2021 Mar 22, 2021
Greetings, Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue. If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue.  Note: To fix images that were affected you need to do the following: Install 6.2.1 Delete the file and move to trash Re-import the file again Thank you for your patience.  Akash

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replies 109 Replies 109
Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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This sounds odd.

Is there a difference if you use e.g. Previous feature from the toolbar on the image?
If this always happens, please attach a screen recording of the issue.

Which version of the app are you using and which OS/version?

Thanks,
Ignacio

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I took screen shots of each step I'm taking so you can see. I believe I have the latest version of Lighroom (it will not allow me to update so it must be on it's latest version), and my iOS is 14.4.1. 

- picture 1 shows the dng file uploaded to my lighroom files on the bottom right of the screen.

- picture 2 shows the preset open ready to save

- picture 3 shows me opening the menu to "create preset"

- picture 4 shows me naming the new preset and saving it in a new preset group

- picture 5 shows the message that it's successfully saved the preset

- picture 6 shows the photo I want to edit

- picture 7 shows me finding the preset I just saved

- picture 8 shows the photo with the preset applied, unchanged from the original photo.

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Would it be possible for you to share the preset DNG image with me over private messaging so that I can verify if this is a bug?

Thanks,
Ignacio

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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It won't allow me to send a private message to you with a dng file, it also won't allow me to attach the dng file here... is there another way to send to you?

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I am having the exact same issue. Spent HOURS trying to figure it out. Nothing.  Once I open the imported photo, it doesn't show any of the previews edits either. So I can not even copy-paste presets. 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Exactly! I tried all of their preset files and not one worked. I tried coping and pasting the preset settings as well but like you said, there doesn't seem to be any edits to the preset file, so it won't make changes to my photos when I paste. 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Yup. So frustrating. 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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@Nicole5EF5 I've pinged you privately again on how to continue.
@Gisele5E36 In case you also want to share your DNG, please ping me privately over the forum.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I've messaged you just now. Thank you. 

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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It seems to be the issue is with the new Lightroom App 6.2 update.


I am having the same issue with any DNG file being uploaded to the new 6.2 Versions.


My husband is still running 6.1 and is having to issues with DNG files.


I cannot view or save any settings from DNG files and I do save them as a Preset they are saving blank. I am chatting with Adobe right now and will update if I get an update from them.

 

If you are using the Free Version of Lightroom Adobe has now disabled the use of RAW or DNG photos unless you pay for the App. 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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@Sara Lou 
"My husband is still running 6.1 and is having to issues with DNG files."
Do you mean
"is having no issues"?

Thanks,
Ignacio

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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Yes, so sorry! No issues with 6.1 

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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The issues are related to the new 6.2 Lightroom App update

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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This is what I got back from Adobe:

 

"Thank you for replying, Sara. I understand that you have tried the same on Android and works fine. However, this option is no longer available on iPhones."

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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Also this

 

"There might be an update that would bring this feature to ios platforms."

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Soooo. We can't import presets anymore?! Great! 

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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Yes that is correct. Not on ios but they did say there might be a new update coming for ios to being to be able import Presets like you can on an Android.

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Hello Sara. 
I have a iPhone and I can't use my presets either. And so I read all of the information from here because I have the same problem. 
So, as I understood you have to pay for the app to download the presets? Is that it? I have a iPhone. 
Thank you 😊 

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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@Ignacio Barrientos  sorry. New to this. Just messaged you. Thank you 

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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@Ignacio Barrientos the same happens to me, help me

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I am having the same issues. Presets will not save or apply to photos.

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I had 7 customers for the first time communicating the same error. There is something broken with the new app. The dng files are fine. But the way the dng files are being imported is corrupted

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Updating to LR 6.2 is causing DNG files to not import settings! This is a huge issue, especially for many businesses that I hope they resolve within the next 24 hours! 😩

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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They confirmed DNGs are not supported anymore.

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