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Import Settings

New Here ,
Nov 09, 2020 Nov 09, 2020

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Hi at all,


Unfortunately, Lightroom Mobile on my iPad no longer automatically opens the "do you want to import? query box. No matter if I connect the camera or SD card reader. I can only import pictures via the "+ button". But I don't like the overview selection there. Is it possible to set the query on the iPad?

On my IPhone the import query comes automatically, no Problems... 

 

Any Ideas? 

 

Best Regards 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

 

 

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How to, Import and share, Mobile, Problem or error

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correct answers 1 Correct answer

Adobe Employee , Nov 10, 2020 Nov 10, 2020
Hi Sven, Sorry about that -- you did confirm you checked the relevant settings already.  We're looking into the problem you mentioned here.   Update: question -- to iOS Settings > Privacy > Files and Folders, if you toggle the setting for Lightroom off and then back on, does this help the issue on your device?

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Adobe Community Professional ,
Nov 09, 2020 Nov 09, 2020

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It may be something to do with the Privacy Settings on the iPad. Make sure that Lightroom has access to Photos/All Photos and Files and Folders.

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Lightroom Mobile has access to Photos/All Photos and Files and Folders. Already checked in my Settings... :–( 

1 week ago, everything was Fine 🤷🏼😊

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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If you have updated to iOS 14, please also check that your iPad has allowed Lightroom to access All Photos, not just Selected Photos.  Does that help?  https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-ios-14.html

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Lightroom Mobile has access to Photos/All Photos and Files and Folders. Already checked in my Settings...

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Hi Sven,

Sorry about that -- you did confirm you checked the relevant settings already.  We're looking into the problem you mentioned here.  

 

Update: question -- to iOS Settings > Privacy > Files and Folders, if you toggle the setting for Lightroom off and then back on, does this help the issue on your device?

 

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New Here ,
Nov 12, 2020 Nov 12, 2020

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LATEST

Ist Works! 

I Switch off,  and than back to on.
Great, thank you! 

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