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Lightroom Photos and Purchases are gone

New Here ,
Oct 11, 2020 Oct 11, 2020

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Hello - I just switched to a new iphone. In Lightroom none of the photos transferred over and it won't restore purchases (I had presets). Please help!

 

Thank you!

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Mobile, Problem or error

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Adobe Employee ,
Oct 12, 2020 Oct 12, 2020

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Hi Kevin

Photos and presets only transfer automatically from one device to another for users with paid Lightroom subscriptions.  Are you a paid Lightroom subscriber?

 

If you are a free user, and your devices are iOS devices, the easiest way to migrate your previous Lightroom files and presets to the new device is to do a full iTunes/iCloud backup of the old device and restore onto the new device.

 

Other than that, this advice can help you recover images inside the Lightroom app on your old iOS device: https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

However, this will save only the original photos without edits, and it won't save your presets.  

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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Hi Kevin. Do you have still your previous iphone with Lr installed available. if so you could create an iOS backup and setup your new phone from this backup. With that you would have all data preserved.  hope this helps, Guido/ Lr Mobile QE

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