Lightroom will not open on Macbook Pro

New Here ,
Aug 14, 2022 Aug 14, 2022

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I am running macOS Monterey 12.5 on a Macbook Pro. Lightroom 5.4 will not open. I get the splash screen for about half a second and that's it. I have deleted and reinstalled the program multiple times and it works for about a day then it stops again. I have signed out and signed back in to Creative Cloud multiple times and I have deleted and reinstalled Creative Cloud now. I have also shutdown and restarted the computer multiple times during everything described above as well. I have also stopped my antivirus software also trying to get everything to work with no luck. Now, after reinstalling Creative Cloud again, I am getting Error 198 attempting to install the Sync Component. Any help from anyone at this point would be appreciated.

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Hi, I get the error message when launching Lightroom on Mac and on iOS : 

 

Access denied

You do not have access to this service.
Contact your IT administrator to gain access, or sign in with an Adobe ID.

Screenshot 2021-08-11 at 09.44.17.png

 

Although I have a Creative Cloud subscription (Enterprise). Lightroom Classic and all other Adobe apps are working well. 

 

I contacted my IT Administrator who told me that everything is fine on his side. It has to be something linked to my subscription.

 

Any help very much appreciated! Thanks

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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Hi,

 

We're sorry that you're not able to access Lightroom on your Mac & your IOS device. Some Enterprise & Educational licenses do not include the Lightroom cloud services. If you are able to access other apps & only getting this message on Lightroom desktop or Lightroom mobile, it's possible that your Enterprise license does not include the Lightroom Cloud services.

 

Please check with your IT administrator to see if this service is included in the license the organisation purchased.

 

Regards,

Nikunj

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Hi Nikunj,

I'm not sure if you're replying to my post or another post. In any case, I'm certain I had Lightroom cloud services before this problem I'm having started. It's included on my plan. Any other suggestions?

Regards,

J

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Also, I'm still getting the Error 198 when attempting to install the Sync Component.

memjayr_0-1660682185051.png

 

 

 

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New Here ,
Jun 05, 2022 Jun 05, 2022

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I am having trouble signing into my lightroom account, and every time that I sign in it says successful on the adobe cloud but when I go back into lightroom it says access denied. what can I do to fix that issue?

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Same issue. I even tried purchasing on phone too and another email, and even after paying for a second susbcription on another account, that one gets the same error. Adobe objectively has the worst checkout/redemption process of any service I've ever used - it's impressively terrible and frustrating. 

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New Here ,
Sep 09, 2022 Sep 09, 2022

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This is the second time I've posted this. I'm trying again to see if anyone else has this problem and hoping someone from Adobe replies with a satisfactory solution.

 

I am running macOS Monterey 12.5.1 on a Macbook Pro. Lightroom 5.4 will not open. I get the splash screen for about half a second and that's it. I have deleted and reinstalled the program multiple times and it works for about a day then it stops again. I have signed out and signed back in to Creative Cloud multiple times and I have deleted and reinstalled Creative Cloud now. I have also shutdown and restarted the computer multiple times during everything described above as well. I have also stopped my antivirus software also trying to get everything to work with no luck. Now, after reinstalling Creative Cloud again, I am getting Error 198 attempting to install the Sync Component. Any help from anyone at this point would be appreciated.

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