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Lost my preset and photos after logout login

New Here ,
Mar 16, 2019 Mar 16, 2019

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I logged out of Lightroom CC (free) and logged in and my photos and presets were gone. Is it really supposed to be like that if I'm not using the paid app? Thanks

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Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Hi kamilan,

Sorry to learn that you've lost certain presets after you've logged in and out of Lightroom CC application.

Could you please let us know the version of Lightroom CC app you're using and on which device are you experiencing this issue?

Thanks,

Akash

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New Here ,
Nov 10, 2020 Nov 10, 2020

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This just happened to me and after contacting the online help chat, they did absolutely nothing to help me which really makes me question ever upgrading 

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