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since you dont give me any other option to get to your support, i have to post it here.
I just renewed my lightroom mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped and am paying 4,99, but in the lightroom app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.
Installed Lightroom mobile on iphone, same result!
Could you please fix my account!
And why do i have to post this in a forum, and not just give me a [......] email-adress?????
Very bad user experience!!
[Moderator note: profanity removed on public forum according to forum rules.]
You are signed into the wrong Adobe account. I will send you a direct message in a moment with more info.
Mine says you're subscribed but still isn't working.
I can see a valid subscripiton applied to the adobe-id which you use for this forum. Could you try to re-sign-in - Hope this helps - Guido/ Lr Mobile QE
I have done all the things which you have advised above, but still I’m unable to restore the purchase. Instead lightroom is stuck in the attached photo. Please help me to resolve it
I just ran in the exact same problem. I renewed my subscription and got stuck on the loading page. I tried everything (including App Store logout), and every time I tried to restor purchase, I can't pass the loading screen.
Any idea ?
The issue is solved this morning, I just launched the app and subscription was enabled
Thanks for your report, and bearing with this problem while we investigated. We are truly sorry for the difficulty you've experienced.
Hi, I also have the same problem. I tried all the method above and noting is working. Now I'm log in by my Apple ID and it said that my account w
as you can see in the picture that I already subscribe the premium. And after I tried to restore purchase, I stuck with this process and same as every on
As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.
I am having the same problem. This is ridiculous! Please restore my purchase. Nothing works. I just get the spinning circle
Hi again Jeeohvahnee
I replied to one of your other posts. If ever your need is urgent, please contact Adobe Support for immediate assitance using Conact Info found at https://helpx.adobe.com/support.html
Hey, I am currently stuck and can't renew my Lightroom premium. I tried to restore the purchase and it would get stuck on a loading screen. Please help?!
I see a valid subscription for you. Does it help if you relaunch the app or sign in again? Please be sure you are signed in with the same email ID you used for these forums.
Sev95, I see a valid subscription for your account. Please be sure you sign inn using the same email ID you used to post on the forums here. If LRM still doesn't show you premium features, please try "Restore Purchases" in the Lightroom app settings for your user account. To get there, tap the 3-dots button at the top right, then Settings, then your user name. You should see Restore Purchase there, or otherwise you will see "You're subscribed" once it's set up right. If Restore Purchase fails with an error, what is the error message?
I'm having the exact same problem! Renewed the subscription through Apple but the Lightroom says I need to buy it again! I'm using the same account on both sides too, and tried reinstalling everything, signing in and out of everything. It's like Adobe doesn't want its customers to use its services...
Hi Ntduy. Could you try to sign-in with the same adobe-id which you are using for this forum. From what I can see is this the adobe-id which has the correct subsctiption applied. Let me know your results. - Guido/ Lr Mobile QE
Im having the same issue. I have purchased the premium features but im stuck with this loading screen which is shown below.
Please help me fix this coz i badly need to do some things in lightroom. By the way im using my apple id for purchasing the premium features.
I think I see the problem. It's a case of account confusion, I believe. Please try signing in using the Apple and not Adobe ID login on the Lightroom app's login screen.
Update: After credit card charged notice, it's working now, thanks.
I'm having the same problem.
I have tried restore purchase and sign out - sign in method, reinstall app ...etc
Hi, i have the same issue. When I click restore purchases, the circle starts circling like forever but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help
I just replied to your first post (another thread). We think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.