Adobe Muse 2018

[traviss7340532]

I downloaded Adobe Muse 2018 as an update and it wont open. The first screen comes up. But on the home screen I just have a blank gray screen, and can not select any buttons. Muse 2017 works fine.

[Günter Heißenbüttel]

Try to uninstall Muse, using the CC Desktop App. When you are asked to keep or delete preferences, let them be deleted.

Then re-install the application and look what happens.

[ankushr40215001]

Adding to Guenter's suggestion, can you also post a screen-shot of your start screen?

Thanks,

Ankush

[traviss7340532]

Thank you Ankush And Gunter. I had already tried uninstalling without keeping my preferences. Then reinstalling. I did try it again this afternoon though, with no success. The fist screen shot is the screen Muse opens on, the second is the screen it gets stuck on.

Thanks,

Travis Sargent

[ankushr40215001]

Hey Travis,

Have you managed to fix the issue?

Please update as we see this as a very unique and critical issue so we can take a necessary step to resolve if anything has tot be resolved from our end.

Regards,

Ankush

[Günter Heißenbüttel]

You forgot attaching your screenshots!

If you answer this thread via email, be aware, that images aren’t passed through on this way. You have to visit the „real“ forum.