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error "this adobe muse site file is damaged"

New Here ,
Oct 15, 2017 Oct 15, 2017

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Hello

I was working on my portfolio and my laptop crashed a few hours later

No problem because i had a backup but when im opening it it says : error "this adobe muse site file is damaged"

Is there anything i can do to recover it?

Thank you!

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correct answers 1 Correct answer

Oct 17, 2017 Oct 17, 2017
Hey,We have tried recovering your file but, unfortunately, it got heavily damaged and beyond repair.This has caused because of crashing of your hard drive and the .muse file wasn't able to get recovered completely.Regards,Ankush

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Adobe Community Professional ,
Oct 15, 2017 Oct 15, 2017

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Did I understand it right? You have a backup of your working muse? And now, after you recovered your computer and tried to open your  muse from the backup, it doesn`t open because it is damaged?

Und you used the same version of muse of course?

May I ask with which OS you work?

Best Regards,

Uwe

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New Here ,
Oct 15, 2017 Oct 15, 2017

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Yhe i always have a backup of my files (made the mistakes of not backing up to many times). Backup was from a few days back (before the crash).

So i formatted my (broken) hard drive and put windows back on it. I got my backup hard drive and put my files back on my laptop and now it gives this error. Never had this error before.

Yhe I'm using the latest version of muse in both situations. And I'm on Windows 10.

Thank you already for the reply !

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Adobe Community Professional ,
Oct 15, 2017 Oct 15, 2017

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Unfortunately I am not that much into Windows.

The only thing I could suggest, try to rename your file. There had been some cases, not exactly yours, though, when this helped.

If this doesn`t help, could you share your muse? Via CC or dropbox. But only if the renaming doesn`t help.

Then somebody from the muse-team could have a further look.

Best Regards,

Uwe

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New Here ,
Oct 15, 2017 Oct 15, 2017

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fotoroeder  wrote

Unfortunately I am not that much into Windows.

The only thing I could suggest, try to rename your file. There had been some cases, not exactly yours, though, when this helped.

If this doesn`t help, could you share your muse? Via CC or dropbox. But only if the renaming doesn`t help.

Then somebody from the muse-team could have a further look.

Best Regards,

Uwe

Thanks for the help, already try to rename it but unfortunately it didn't work .

Here is dropbox link of my file. Hope some one can fix it but i don't have good hope for it. My friend (who made me this template) already give it a try but it didn't work. Hope you guys can put some magic on it !

Dropbox - v3.muse

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Adobe Community Professional ,
Oct 15, 2017 Oct 15, 2017

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I also could not open it, as well with the prerelease it was not possible.

I invite Sanjit_Das​, ankushr40215001​, Preran​ to this, one of them could for sure investigate deeper how to help you, if possible.

Best Regards,

Uwe

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New Here ,
Oct 19, 2017 Oct 19, 2017

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Thanks for you help!

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Oct 17, 2017 Oct 17, 2017

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Hey,

We have tried recovering your file but, unfortunately, it got heavily damaged and beyond repair.

This has caused because of crashing of your hard drive and the .muse file wasn't able to get recovered completely.

Regards,

Ankush

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Adobe Community Professional ,
Oct 17, 2017 Oct 17, 2017

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I hoped, the file got saved way before the HD crashed .

Uwe

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New Here ,
Oct 19, 2017 Oct 19, 2017

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But that is the strange thing, the file was from before the crash. I don t have anything from after the crash.

I got the file on a separate HD (extern) . Its realy strange but thanks for trying to recover it!

At this moment im just recreating the website, takes some (lost) time but its the only thing i can do i guess.

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