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Muse contact form submission email issue

New Here ,
Nov 06, 2017 Nov 06, 2017

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Hello,

   I have read through various questions about the email for the contact widget, and I seem to be having the opposite problem from what I have found.  I can add an email address for the form to send the information to.  My site is hosted by Godaddy.  When I use the websites email address they do not go through.  If I change it to any other address ie XX@gmail.com or XX@comcast.net or XX@someothersite.com it works just fine.  I did the PHP check and got all green check marks.  I have checked the spam folder and not emails.  Thank you for your time and assistance.

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Did you have a look at the solutions in this article? Troubleshooting Muse Form Widgets Used on Third-Party Servers

Thanks,

Preran

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New Here ,
Nov 17, 2017 Nov 17, 2017

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Yes I had found that page and went through it.  The odd thing is that reading through that link it seems to stress that if your form is sending to a non godaddy email it will not work.  I am having the opposite problem.  The godaddy hosted email is the only email that is not working.

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Could be a PHP issue. Did you check with the folks at GoDaddy?

GoDaddy Community Forums | Share Information & Have Fun

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