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Muse keeps crashing when opening a website

New Here ,
Apr 13, 2021 Apr 13, 2021

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I am trying to update a website on Muse. When i open Muse and click on that website, the sitemap comes up and all the thumbnails are blank and then Muse crashes. I am able to open the other websites i created and update them, but of course not the one i need to update.

Help!

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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As far as I know, you may be from PC? I heard/read about to diconnect from web/WLAN, start Muse, reconnect to web.

Does this work for you?

Working on Mac, I did not have this issue so far, fortunately.

 

Kind Regards,

Uwe

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Hi @carolyn1661,

Your screenshot indicates to me that you're on a Mac.  Which OS do you have?

 

Keeping in mind that Muse is End of Life and should not be used anymore, I'd say your Muse file is corrupted.  Do you have a backup Muse file stored someplace?

 

Worst case scenario, download your remote server's HTML, CSS and JS files with Filezilla or Cyberduck.  Use a code editor like Dreamweaver or Visual Studio code to make your site changes until you can rebuild your site without Muse.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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