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I tried turning off internet and opened Muse, but still shut down after a few seconds. My Adobe products are installed on my new HP and work just fine . . . except for Muse. When I open it goes through the process and then is open for about 3 second then shuts down. I uninstalled and installed again. I can work on it just fine on my old computer.
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Hi Pamela,
There's a known issue with Muse on Win 10. Try disconnecting from the Internet BEFORE you open Muse. Once Muse is running, you can reconnect to the Internet.
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Hi Nancy - Unfortunately, that didn't work. Bummer.
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Examine your Windows Event Viewer.
What is the faulting module that's causing Muse to crash?
I'm suspecting it's a missing or corrupted DLL file. Perhaps a graphics driver.