Muse shuts down 3 seconds after opening it on new HP computer

Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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I tried turning off internet and opened Muse, but still shut down after a few seconds. My Adobe products are installed on my new HP and work just fine . . . except for Muse. When I open it goes through the process and then is open for about 3 second then shuts down. I uninstalled and installed again.  I can work on it just fine on my old computer.  

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Adobe Community Professional ,
Aug 19, 2020 Aug 19, 2020

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Hi Pamela,

There's a known issue with Muse on Win 10.  Try disconnecting from the Internet BEFORE you open Muse. Once Muse is running, you can reconnect to the Internet.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 21, 2020 Aug 21, 2020

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Hi Nancy - Unfortunately, that didn't work. Bummer.

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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Examine your Windows Event Viewer. 

What is the faulting module that's causing Muse to crash?

I'm suspecting it's a missing or corrupted DLL file. Perhaps a graphics driver.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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