Problem Launching Adobe Muse

[johanelmehag]

Hi,

I have a problem launching Adobe Muse. When I click the application icon a pop-up window with the text "Validating Software license..." appears (see attached photo). This window closes automatically and then reopens again continuously. I am a paying CC customer and have no problem opening the other apps, I'm signed in to my account when this happens.

What could be the problem?

[Günter Heißenbüttel]

Did you

• restart your machine?
• try to sign out/in from your CC account?
• update your app, inclusive the CC Desktop App?

[johanelmehag]

Yes, I have done all those things.

[Günter Heißenbüttel]

Im this case I’d deinstall Muse via CC Desktop App:

When you are asked during this process to delete Muse’s preferences too, accept this.

After deinstalling Muse, reinstall it again. Make sure, that the option „Show older Applications“ is checked in the CC Desktop App Preferences. You access the preferences by clicking onto the 3 vertical dots:

[johanelmehag]

Thanks for taking your time,

I tried your way Günter but the same problem occurred.

I recognized that it looks like this in my CC menu, seems like the application doesn't understand that I'm permitted to use it:

My CC Plan is for students, may it create a problem? It says that all apps are included and I have used Muse for about 2-3 years before this problem occurred.

Thanks in advance

/Johan

[Ussnorway]

are you using an enterprise account perhaps?

[johanelmehag]

My CC Plan is for students, but it's a plan for me as an individual. May this create a problem? It says that all apps are included and I have used Muse for about 2-3 years before this problem occurred.

Thanks in advance

/Johan

[Günter Heißenbüttel]

This shouldn‘t cause issues.

But be aware, that Muse — due to its „end of life“ state, only is installable, when in the CC Desktop App the option „Show older apps“ is activated.

[Nancy OShea]

It looks to me like Muse reverted to trial status and then expired.  It could be a corrupted Hosts file.  See link below for troubleshooting steps..

Stop Adobe Creative Cloud from opening in trial mode after purchase