Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to install Adobe Muse

New Here ,
Oct 06, 2012 Oct 06, 2012

Copy link to clipboard

Copied

Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.

Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.

Read forums. Deleted opm.db. Re-installed. No change in result.

Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.

I grabbed the system log which show an error with the "migration signature validation"

Any help would be appreciated.

Here are details:

Oct  6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800

Oct  6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup

Oct  6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed

Oct  6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255

Oct  6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.

Oct  6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501

Oct  6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.

Oct  6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800

Oct  6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7

Oct  6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully

Oct  6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)

Oct  6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

TOPICS
Bugs

Views

49.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 09, 2012 Oct 09, 2012
Hi Everyone, To anyone who is having install problems on Mac, please follow these steps: 1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.2) Download Muse from the following link: http://adobe.com/go/muse_latest_mac3) InstallPlease note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first. Thanks,Colby

Likes

Translate

Translate
New Here ,
Oct 07, 2012 Oct 07, 2012

Copy link to clipboard

Copied

I'd like to add that I am having the same exact problem. OS X 10.8.2

My thought is that they must have updated the installer within the past few days and let a bugged version through.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 07, 2012 Oct 07, 2012

Copy link to clipboard

Copied

Thanks for taking the time to gather information and report this problem! My apologies that our installer is being such a pain for you. That log is extremely helpful; it's definitely an issue related to our most recent update and this is the first time we've heard of it. I'm struggling to reproduce the problem on my side, so I'll need a little more help from you. Is this the first time you've ever installed Muse? Did you ever install any older versions of Muse on this machine?

Thanks!

Brian

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2012 Oct 07, 2012

Copy link to clipboard

Copied

Hi Brian,

In my case, this is the first time I've installed Adobe Muse. I just subscribed to Creative Cloud yesterday (very happy with it!). Everything else appears to have installed properly, but I'm still working my way through all of it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2012 Oct 07, 2012

Copy link to clipboard

Copied

Hi, Brian.

I have the exact same problem. I downloaded and installed Muse, or so I thought, but was unable to launch it. On my HD I can only find the uninstaller. This is my first time downloading Muse. Using OS 10.8.2.

Francesca

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

I might have installed the preview, but I really can't remember. I'm running 10.6.8 so it's not just a mountain lion issue.

Are there some old preference files I could look for?

Thanks for looking into this!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

Hi Everyone,

Please try the following steps.

1) Uninstall Muse completely (Remember to empty the trash if Muse has been dragged there).

2) Try downloading and installing via direct download: http://www.adobe.com/go/muse_latest_mac

Let me know if this works.

Thanks,
Colby

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

Wow, works perfectly now! Thanks Colby!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

Worked (Used the Muse Uninstaller)! Thanks Colby!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

Was just about to report the same issue and saw your response, Colby. This has worked for me with no further issues. Many Thanks 😉

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2012 Oct 08, 2012

Copy link to clipboard

Copied

It worked for me, too. Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Hi Colby,

This tip won't work for me, the Muse package is said "corrupted" by Air Installer. All my softwares are up-to-date, and I've trashed everything related to Adobe Muse from my computer. We've enrolled today for this software, is an update planned ? When ?

Thanks for your help,

Jsnapshot 2012-10-09 à 13.28.18.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Hi,

This tip won't work for me too.

Thanks

Capture d’écran 2012-10-09 à 14.50.03.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Here is a translation of the error (message is in french).

" Sorry, an error occured.

Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor. "

Hope it will help,

J

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

I am havving the same issue. It does not install from the cloud and when I try the standalone version I get the following error:

Screen-Shot-2012-10-09-at-9.00.11-AM.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

I'm having the exact same issue. What I've tried that hasn't worked:

  • Download/install of Muse via Adobe Application Manager
  • Download/install of Muse via the Muse page on Adobe.com
  • Download/install of Muse from Colby's direct link above

I've also tried uninstalling/reinstalling Adobe AIR, still nothing.

When installing from AAM there are no reported errors in the Muse install log (from /Library/Logs/Adobe/Installers/), however clicking "Launch App" does nothing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Same problem here, I am using OS X 10.8.2

But this is interessing because 10 days ago I installed the Muse from AAM on my Mac Mini and it is working.

Now I try to install on my Macbook Pro OSX 10.8.2 and I cannot install Muse.

I try from AAM and from the link of Colby, and is giving here the same error:

Sorry, an error occured.

Application couldn't be installed, because the installation file is corrupt. Try to obtain a new installation file from the Application Editor

Is it bugged the installer? I try to install indesign from AAM and install and it is working. But Muse no way, I try severeal times, several ways and nothing.

Is it corrupted the Muse installer? If it is, can adobe fix it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Actactly the same here!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Same here on my iMac with Mac OS 10.8.2.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

same here on osx 10.7.4 trying to update Muse through the app manager and also using the details above. nothing working.

Im a creative cloud member, but have been using Muse since it was first released, so i have a fair few little projects on the go.

Are Adobe goign to Fix this? or do we have to work it out at our end?

this is almost the exact Scenario i was hoping Creative Cloud would eliminate. As we head towards terminal computing i was thinking we'd be looking at seemeless and trouble free app instalations...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Hi Everyone,

Please remember to completely remove Adobe Muse before trying the direct download. Make sure there is no entry in Applications, and empty the trash.

If this still doesn't work, please do the following:

1) Open up Console (do a spotlight search, CMD+Space, for "Console")

2) Select "system.log" under Files on the left

3) Type "Adobe AIR" in the upper right

4) Copy/Paste the contents of the window into a blank text file, save the text file.

5) Send this text file to muse-support@adobe.com, along with a link to this thread.

Thanks,
Colby

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Same here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

Same here... still not installing... have sent my system.log as per instruction... hopefully the problem can be fix... Luckly for me Muse is not my prioity program right now and the other programs was able to install... (sorry to hear Robin QZW)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

I am having this problem as well. I tried redownloading the Muse app per your instructions above, but every time I do it says the installer file is damaged. I've downloaded it multiple times. Same error each time. VERY FRUSTRATED. I'm late to a meeting where I'm supposed to demo the site I've been working on. And I'm trying to download it to my laptop so that I can take it with me!!! HELP!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 09, 2012 Oct 09, 2012

Copy link to clipboard

Copied

This did not work for me. I've sent in my log run et al per a later instruction in this thread. I am now late to a meeting where I was supposed to present the new site! Great!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines