P: Beta 25 Save Issues

[Peter31101981afzn]

Hi ( sorry German ) , Photoshop Beta 25 NOT Save JPG, the Jpg comes Later and the saved Picture have no Picture Thumbnail !  Iam Roll Back to 24.7 and all works Fine, whats your Problem ???? Thanx and greets

[shatsi28316640f7id]

I have the same isuue , Beta just hangs and doesnt saves in any format, I ahve tried every trick given on the net but evrntually all my work is wasted and i have quit Beta and start all over again . I now prefer not to have multiple files on it as its just a wasted of my time incase it hangs . 

[CoryShubert]

@shatsi28316640f7id sorry to hear this.

• Have you checked if you’re in incognito? Ps Web does not run in incognito.
• Have you toggled this Chrome settings switch?
  chrome://settings/cookies -
  Set "Clear cookies and site-data when you close all windows to the ON position. 
  Open Ps Web,
  Create a new file.
• Have you tried in Microsoft Edge?
• Have you checked the requirements to make sure you computer is up to date?
• https://helpx.adobe.com/photoshop/system-requirements-web.html

[Vera30159648ceqi]

Seems like I just found an answer. While my 7 files were still in Beta, I opened a PS normal version v 24.5 and all the 7 files were opened too in PS as *_recovered.dng, so I saved all the 7 files in PS and just then closed the Beta! Hope it helps !

[shatsi28316640f7id]

Thank you @CoryShubert  for the responding and sorry for the late reply. nothing works when photoshop beta hangs. I am doing exactly what @Vera30159648ceqi     has suggested .  No fun but at least I dont loose my work.

[Hailley21]

I used the new denoise feature in PS Beta on the downloaded app and it turned my file to a DNG.  Not realizing it did that, I opened it in photoshop Beta to edit it, added bunch of layers and now it won't save. 8+ hours of work and now another 4 hours trying to find a solution. @CoryShubert help

[CoryShubert]

@Hailley21 curious what you mean as the "new denoise" feature in Ps beta? What is the workflow you are using?

Could you share a screenshot of your workspace? What happens when you try to save the file, what error or message do you see?

[sadieh86945392]

Wish mine would do this! I'm about to lose a ton of work.

[shatsi28316640f7id]

I lost my days work yesterday and opening ps normal did t help either . 
So frustrating 

[Dan301638823ioi]

Same, I just lost a whole days work because it wont let me save!!!!

[Soleil230010748o4h]

Dialogue box to save does not pop up in PSbeta

[robbygoesti]

I was trying to save my work using Save As, but Photoshop just responded with loading rainbow ball and did nothing. Same as Save a Copy and Quick Export.

Please do fix this.

Thank you,

Robby

[Omri30645705fawh]

pressing the 'save' button, 'save as' button, 'quick export as png' button, and exporting as png through the export window all result in no response. unable to save project file even when closing the software.

[Filipe Camara]

Photoshop não quer salvar como

[Chris Fidler]

Using PS 25.0 (Beta) on Mac Mini metal. I have been working away for about half an hour so I pinched myself to save this file as it was a portrait (snapshot) of moi from 1974. Tried new neural filters. Nice but barely impressed though. Imagined a better result. Anyway, The file will not save. I suppose I'll force quit and live to fight (PS) another day!

[shatsi28316640f7id]

Is there any one listing to us 😭

[pcdebb]

When i finish processing files, I always use the export command so i can save as jpg/png.  This is not working.  I get a beachball, then nothing.  I've tried this with several files that I have open, none of them are saving.

[pcdebb]

I'd like to add, NONE of the save commands are working at all!!

[Devious_Soybeans]

Same. It started for me this evening (August 20) after installing the newest update. 

[Harold Ho]

Images generated from generative fill cannot be saved or exported after latest update. Did not have problem previously.

[CoryShubert]

Hi @Harold Ho could you share a bit more on what you are seeing? What is your workflow where this issue is happening? Do you have the latest Ps beta: Adobe Photoshop Version: 25.0.0 20230817.m.2290 15dfc21 x64?

[CoryShubert]

Hi all, curious if:

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Peter31101981afzn]

Hi ( sorry German ) , Photoshop Beta 25 NOT Save JPG, the Jpg comes Later and the saved Picture have no Picture Thumbnail !  Iam Roll Back to 24.7 and all works Fine, whats your Problem ???? Thanx and greets

[Devious_Soybeans]

Yes, that worked for me. (However, I was too dumb to know how to back up my preferences first. Ugh.)

[Devious_Soybeans]

Adobe Photoshop Version: 25.0.0 20230817.m.2290 15dfc21 arm64 Number of Launches: 2 Operating System: Mac OS 13.4.1 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 8192 MB Free memory: 2498 MB Memory available to Photoshop: 4502 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.5.3.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 NGL Version: 1.34.0.4 Sophia Info: - Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:56808 variationID:172683
Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
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GPUName: Apple M1
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Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 High DPI Monitor Main Display Display Type: WCG ------- Sniffer output
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[1 ms]
"/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/sniffer" -baseTimeMS=1386794017 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 arm64

[171 ms]
Start sniffer 2023-08-20 20:36:27
# Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 arm64
sniffer -baseTimeMS=1386794017 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 arm64

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{118 ms}

{118 ms}
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# devices: 1
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------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.0 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.0.0, © 1991-2023 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: Reduce Noise v8 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/NeatImage8.plugin/” VueScan NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/VueScan.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.8.0.77 - from the file "Required Folder" CDO: 1.143.0
CmdN: 1.18.19
CDP: 1.167.0 Loaded at: 90 ms - launch time impact: 51 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 1441 ms - launch time impact: 0 ms Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder" CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 90 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 91 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.39.7.0 - from the file "Required Folder" Loaded at: 1303 ms - launch time impact: 0 ms Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 1442 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 1.29.24.0 - from the file "Required Folder" Loaded at: 1442 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.29.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 1442 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.2.3.0 - from the file "Required Folder" Loaded at: 1443 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1304 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1305 ms - launch time impact: 0 ms Discover Panel (Loaded) 2306.76.1.2 - from the file "Required Folder" Loaded at: 1443 ms - launch time impact: 9 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 40 Installed TWAIN devices: NONE

[CoryShubert]

Hi @pcdebb 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.