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163

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

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After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed

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correct answers 2 Pinned Replies

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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Adobe Employee , Jun 06, 2023 Jun 06, 2023

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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replies 769 Replies 769
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New Here ,
May 23, 2023 May 23, 2023

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I can't open it 

TEstoo_0-1684890454175.png

 

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New Here ,
May 23, 2023 May 23, 2023

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Estou com o mesmo problema

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New Here ,
May 23, 2023 May 23, 2023

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I have the most current version listed in item 1) and I have tried multiple active selections but it when you hover over the generative fill box, it says Generative Fill is currently not available.

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New Here ,
May 23, 2023 May 23, 2023

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Generative Fill button remains inactive after selection procedure.

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New Here ,
May 23, 2023 May 23, 2023

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I've tried all of the suggestions in this thread and still have a greyed Generative Fill box. 

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

Operating System: Mac OS 13.2.1

System architecture: Apple M2, HybridCPU(4:4)Screenshot 2023-05-24 at 12.26.19 PM.png

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Community Beginner ,
May 23, 2023 May 23, 2023

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I did it guys!

 

It was the age thing, of course. I was never asked about my age while I created my account, so I forced that by signing up to Behance with my Adobe account. After adding date of birth here, the Generative Fill button became enabled. Magic, isn't it?

 

IMG_4036.jpg

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New Here ,
May 23, 2023 May 23, 2023

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Sticky @gergelyborz post. I went to Behance, input my age, and it now works @CoryShubert 

I was never asked my age when I created my account and there was no way to change/add one within the Account Portal. This workaround worked.

Thank you for sharing! 

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New Here ,
May 23, 2023 May 23, 2023

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Wow. It actually worked. I went through the CC desktop > Behance

Enter birthday

Sign in (if it doesn't sign you in automatically)

Open PS Beta

A new welcome window should pop up announcing Generative Fill

Open an project and make an active selection

Button should be available now

Screenshot 2023-05-24 at 1.20.03 PM.png

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New Here ,
May 23, 2023 May 23, 2023

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THANK YOU @gergelyborz !!!

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New Here ,
May 23, 2023 May 23, 2023

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Worked like a  charm - now i can sleep in peace 🙂

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Explorer ,
May 23, 2023 May 23, 2023

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Yup.. I checked the version number, I tried it on 6 different images, no matter what I do or try,  Generative Fill stays greyed out and unclickable 😞

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Community Beginner ,
May 23, 2023 May 23, 2023

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SYSTEM INFO
Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Number of Launches: 2
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702
System architecture: Intel CPU Family:6, Model:10, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(6:8), HyperThreading
Physical processor count: 14
Logical processor count: 20
Processor speed: 2688 MHz
Built-in memory: 16005 MB
Free memory: 10249 MB
Memory available to Photoshop: 11780 MB
Memory used by Photoshop: 70 %

Generative AI is greyed out even if the photo is rasterized or 8/16/32 bit.
I did uninstalled the beta > Reboot > reinstalled the beta. Still greyed out.

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New Here ,
May 23, 2023 May 23, 2023

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Same here, friend. When I hover over the window it says, “Generative Fill is currently not available.” I've read that one has to be at least 18 years old. I am but no idea how Adobe would know my age. Perhaps this is the issue?

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New Here ,
May 23, 2023 May 23, 2023

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Same Issue...completely updated, it's still greyed out... uninstalling.

 

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Explorer ,
May 23, 2023 May 23, 2023

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I have most current version of Photoshop Beta 24.6.0 20230520.m.2181

Generative Fill still "grey out" and not able to be access

 

solutions??

 

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New Here ,
May 23, 2023 May 23, 2023

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Didn't work for me. Says Beta is up to date, but Generative Fill is still greyed out. Perhaps this has something to do with the region that I'm in (China)?

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New Here ,
May 23, 2023 May 23, 2023

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Same for me. Updated to the latest, restarted several times. Generative Fill is greyed out and unclickable

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New Here ,
May 23, 2023 May 23, 2023

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Thanks!! No even the adobe employes could solve the problem, Adobe should give you something for helping everyone 👏🏻😀

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New Here ,
May 23, 2023 May 23, 2023

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Same here 😞 and to be clear 24.6 m.2181 version , and Generative Fill is greyed out 

System Info:
Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702

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Explorer ,
May 23, 2023 May 23, 2023

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@gergelyborz for President!

It woooorked!!!Bildschirmfoto 2023-05-24 um 08.17.56.png

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New Here ,
May 23, 2023 May 23, 2023

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I have the same problem

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

 

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New Here ,
May 23, 2023 May 23, 2023

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THIS WORKED !!! THIS IS THE ANSWER EEVERYONE!!!! 

 

CC desktop > Behance 

It will ask for your birthday (be over 18 lol)

reset photoshop, IT WORKS!

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New Here ,
May 24, 2023 May 24, 2023

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Same here

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Community Beginner ,
May 24, 2023 May 24, 2023

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I tried manual update. No such designation number appears in Photoshop or in Cloud. 

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New Here ,
May 24, 2023 May 24, 2023

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On the newest Beta release of Photoshop I am able to get the Contextual Task Bar.  However, the Generative Fill box is greyed out so I cannot select it.  I have tried this a an iMac and a Macbook Pro.

 

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