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175

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed
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correct answers 1 Pinned Reply

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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replies 769 Replies 769
763 Comments
New Here ,
May 23, 2023 May 23, 2023

I can't open it 

TEstoo_0-1684890454175.pngexpand image

 

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New Here ,
May 23, 2023 May 23, 2023

Estou com o mesmo problema

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New Here ,
May 23, 2023 May 23, 2023

I have the most current version listed in item 1) and I have tried multiple active selections but it when you hover over the generative fill box, it says Generative Fill is currently not available.

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New Here ,
May 23, 2023 May 23, 2023

Generative Fill button remains inactive after selection procedure.

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New Here ,
May 23, 2023 May 23, 2023

I've tried all of the suggestions in this thread and still have a greyed Generative Fill box. 

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

Operating System: Mac OS 13.2.1

System architecture: Apple M2, HybridCPU(4:4)Screenshot 2023-05-24 at 12.26.19 PM.pngexpand image

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Community Beginner ,
May 23, 2023 May 23, 2023

I did it guys!

 

It was the age thing, of course. I was never asked about my age while I created my account, so I forced that by signing up to Behance with my Adobe account. After adding date of birth here, the Generative Fill button became enabled. Magic, isn't it?

 

IMG_4036.jpgexpand image

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Guest
May 23, 2023 May 23, 2023

Sticky @gergelyborz post. I went to Behance, input my age, and it now works @CShubert 

I was never asked my age when I created my account and there was no way to change/add one within the Account Portal. This workaround worked.

Thank you for sharing! 

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New Here ,
May 23, 2023 May 23, 2023

Wow. It actually worked. I went through the CC desktop > Behance

Enter birthday

Sign in (if it doesn't sign you in automatically)

Open PS Beta

A new welcome window should pop up announcing Generative Fill

Open an project and make an active selection

Button should be available now

Screenshot 2023-05-24 at 1.20.03 PM.pngexpand image

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New Here ,
May 23, 2023 May 23, 2023

THANK YOU @gergelyborz !!!

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New Here ,
May 23, 2023 May 23, 2023

Worked like a  charm - now i can sleep in peace 🙂

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Explorer ,
May 23, 2023 May 23, 2023

Yup.. I checked the version number, I tried it on 6 different images, no matter what I do or try,  Generative Fill stays greyed out and unclickable 😞

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Community Beginner ,
May 23, 2023 May 23, 2023

SYSTEM INFO
Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Number of Launches: 2
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702
System architecture: Intel CPU Family:6, Model:10, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(6:8), HyperThreading
Physical processor count: 14
Logical processor count: 20
Processor speed: 2688 MHz
Built-in memory: 16005 MB
Free memory: 10249 MB
Memory available to Photoshop: 11780 MB
Memory used by Photoshop: 70 %

Generative AI is greyed out even if the photo is rasterized or 8/16/32 bit.
I did uninstalled the beta > Reboot > reinstalled the beta. Still greyed out.

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New Here ,
May 23, 2023 May 23, 2023

Same here, friend. When I hover over the window it says, “Generative Fill is currently not available.” I've read that one has to be at least 18 years old. I am but no idea how Adobe would know my age. Perhaps this is the issue?

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New Here ,
May 23, 2023 May 23, 2023

Same Issue...completely updated, it's still greyed out... uninstalling.

 

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Explorer ,
May 23, 2023 May 23, 2023

I have most current version of Photoshop Beta 24.6.0 20230520.m.2181

Generative Fill still "grey out" and not able to be access

 

solutions??

 

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New Here ,
May 23, 2023 May 23, 2023

Didn't work for me. Says Beta is up to date, but Generative Fill is still greyed out. Perhaps this has something to do with the region that I'm in (China)?

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New Here ,
May 23, 2023 May 23, 2023

Same for me. Updated to the latest, restarted several times. Generative Fill is greyed out and unclickable

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New Here ,
May 23, 2023 May 23, 2023

Thanks!! No even the adobe employes could solve the problem, Adobe should give you something for helping everyone 👏🏻😀

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New Here ,
May 23, 2023 May 23, 2023

Same here 😞 and to be clear 24.6 m.2181 version , and Generative Fill is greyed out 

System Info:
Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702

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Explorer ,
May 23, 2023 May 23, 2023

@gergelyborz for President!

It woooorked!!!Bildschirmfoto 2023-05-24 um 08.17.56.pngexpand image

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New Here ,
May 23, 2023 May 23, 2023

I have the same problem

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

 

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New Here ,
May 23, 2023 May 23, 2023

THIS WORKED !!! THIS IS THE ANSWER EEVERYONE!!!! 

 

CC desktop > Behance 

It will ask for your birthday (be over 18 lol)

reset photoshop, IT WORKS!

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New Here ,
May 24, 2023 May 24, 2023

Same here

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Community Beginner ,
May 24, 2023 May 24, 2023

I tried manual update. No such designation number appears in Photoshop or in Cloud. 

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New Here ,
May 24, 2023 May 24, 2023

On the newest Beta release of Photoshop I am able to get the Contextual Task Bar.  However, the Generative Fill box is greyed out so I cannot select it.  I have tried this a an iMac and a Macbook Pro.

 

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