/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13821843#M2481May 27, 2023
May 27, 2023
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Good morning, I have a problem after selecting the fragment I want to generate using AI I have such a message "A This feature is only available to people over 18 years of age. According to the information on your account, you are not yet 18 years old."
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13822005#M2486May 27, 2023
May 27, 2023
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I did behance, add me age, made profile public, restarted my computer (ywice), have the most up to dat everion... and im still getting the same error message.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13822013#M2487May 27, 2023
May 27, 2023
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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13822131#M2612May 27, 2023
May 27, 2023
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So I downloaded the beta version of Photoshop to check and see how the ai works but for some reason, it says I have to be 18 and older to use it which I am but for some reason, it says I'm not, so how do I solve this issue? how do I change my age?
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
Why is the Generative Fill button greyed out if I'm over 18?
If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:
Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
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