P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[Bramsduvet]

the 24.6 beta is not awailible for me no matter what I do. Only 24.5.

[Kevin Stohlmeyer]

@Bramsduvet Im assuming you are in a managed account - Enterprise, Team or Education. Your IT/Account admin has to change the setting in the Admin console to allow releases within a 30 day window. Otherwise you have to wait a month to see them.

[Yan Qian29884620w37w]

Hi, Ive did all the suggested solutions but my Generative Fill button on Adobe Photoshop is greyed out
Ive consulted with an Adobe Help Specialist and none has worked for me. 

1. Ive already added my Date of birth on Behance
2. I have reinstalled photoshop Beta
3. My firewall is deactivated 
4. I have no Anti virus or VPN running 

Is there anything else that i can try? 

[MikeinPSL]

Had the same issue and tried all of these fixes but it was something so simple I was embarrassed.  All you have to do is created a selection in your photo THEN you can select generative fill, it's grayed out because there's no selection.  At least that was my problem.  

[jane-e]

@MikeinPSL 

Thank you for sharing that — none of us have thought to mention making a selection first to anyone! It will be helpful to others.

Jane

[Juan Cruz5F9C]

In the Adobe Photoshop 2023 beta (Firefly AI) I have the +18 restriction for the "Generative Fill" feature but I do meet that age. How can I set my age? Or how do I fix this?

[jane-e]

...but I do meet that age. 

By Juan Cruz5F9C

Hi Juan.

When you turn 18 you will be able to use Firefly. There is no way around this.

Jane

[Juan Cruz5F9C]

That's the problem, I'm 18

[Empireyyh30421462ip5x]

how do i select a creation ? if u mean a square form or circle its not working

[jane-e]

@Empireyyh30421462ip5x wrote: how do i select a creation

Making selections:

https://helpx.adobe.com/photoshop/using/making-selections.html
follow the links in "More like this" and/or use the tabs in the left hand navigation

How to use generative fill

https://helpx.adobe.com/photoshop/using/generative-fill.html

Jane

[Defne30422881ofkk]

generative fill is not available to use. I used it about an hour ago without a problem but now it's not available even after restarting ps beta.

[Guest]

Hello, i wanted to use the generative fill tool in photoshop, i am older than 18. My problem is that i dont know how to enter my date of birth in behanced. I cannot find the page that allows me to change it. I would be thankful for a solution!

[jane-e]

@Deleted User 

This post has 665 Replies (threads have been merged) and the answer is scattered throughout. Contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

https://helpx.adobe.com/photoshop/using/generative-fill.html

~ Jane

[Guest]

Hey, @jane-e , sadly i cannot reach the adobe support as there is a telephone queue of an hour. Does anybody know a way to access the date of birth page in behance? Is there no way to change it manually? 🙂 Thanks in advance!

[jane-e]

@Deleted User 

Use chat or twitter to reach Adobe Customer Care, following the above instructions.

Jane

[ycimen]

Adobe bazen gerçek bir gerizekalı gibi davranıyor. 

[somnath roy]

i'm unable to use 

Generative Fill .my age is 41years.please guide me

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[CShubert]

Hi @somnath roy 

Please use the link below to contact customer support to resolve this.

https://twitter.com/AdobeCare

https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

Sorry for the wrong link... doh!

[CShubert]

Hi @Defne30422881ofkk that is odd.

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[SimonKehagias]

I also have the same problem. Generative fill greyed out and currently not available.

[Rony30487707yeqt]

My photoshop beta is up to date yet it is not allowing me to access my generative fill. It is grayed out no matter what I do. Please help.

[neanja305076703e4f]

when I try to type something in the bar for ai thing i can't it keeps telling me that I don't have 18 years anyone knows how to fix this? heres a pic what it says

[neanja305076703e4f]

also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work

[Abambo]

also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work neanja305076703e4f 

Check the thread. You have plenty of advice how to handle this. It's having a "wrong" age information in the Adobe ID database. Generative AI can't be used for anyone being underage. To correct this, you need to do as shown here: https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

If you have the correct age information, contact Adobe customer care. 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Click "Check for Updates" in the Beta apps section of the Creative Cloud desktop app to check if there's a new Photoshop (beta) app build available and update to build m.2196 or later.  
• Sign out and sign back into the Creative Cloud Desktop and Photoshop (beta) apps.
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.