P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[Patrick Bu.]

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth

[angusm12122019]

Hi,

My Photoshop is upto date (24.3), I've downloaded/updated Beta Apps and reset all tools - yet the new AI Remove Tool doesn't show up in my PS.  Has anyone else experienced this problem, and if so is there a fix?

Many thanks,

Angus

[kevin stohlmeyer]

The AI tool is available in the Photoshop Beta release - not 24.3. Its found under the Healing Tools section.

[Jytte0D45]

I have downloaded and opened the Beta version of Photoshop and the Remove Tool is missing from the "Brush Healing Group".    Screen save below shows this is the Beta version but the pull-out for the Healing Brush shows the Remove Tool is missing. 

[davescm]

Try clicking the three dots further down the toolbar and choose Edit toolbar. In the dialogue that opens click on 'restore defaults'.

Dave

[jane-e]

Moved from Photoshop to Photoshop (Beta)

Jane

[Jytte0D45]

Hi, Dave

Thanks for your attention to this problem.  Sadly this hasn't worked.  Still struggling.

[Jytte0D45]

I have downloaded the Photoshop (Beta) version but Remove Tool missing.  Tried going into the Edit Tool Bar option (...) in the tool bar and clicked on "Restore Defaults".  No luck.

[angusm12122019]

Many thanks Kevin - all sorted now 🙂

[kevin stohlmeyer]

Hi @Jytte0D45 What version is your Photoshop Beta?

If you don't have 24.5.0, check to make sure you Creative Cloud Desktop App is updated, then uninstall the old beta, sign out of Creative Cloud Desktop, log back in and try downloading again.

[Jytte0D45]

Thanks, Kevin for your advice.
Had other problems related to Lightroom as well. Couldn’t update despite the notification an update was available for Lightroom and Photoshop (Beta), but the update button would work and then received message that the program was up to date, which it wasn’t. Eventually resulted in a report sent to Adobe. Coles notes — everything worked out eventually and my programs are now up to date. Thank you!

[slck]

Why is the Generator section disabled?

Photoshop Beta 24.6.0

MacBook Air M1, 2020

macOS Ventura 13.3.1

[slck]

*Generative

[geraldjoehri]

Hi

There was an update a few minutes ago. I installed it, checked again, now the Generative Fill field is finally here, but.... it's greyed out/inactive.

PS Beta Version: 24.6.0 20230520.m.2181 4e0245f

Apple M1 / MacOS 13.3.1 Ventura

[Patrick Bu.]

Also here (latest beta on Windows 11), button "generative fill" is greyed out...

[Jean H.]

Hi Meredith,

thanks for this post. I see the Generative Fill button, but it is grayed out. When hovering over the button, it simply says "Generative Fill is currently not available". I just downloaded PS Beta today to try it, and I am on version "Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64".

Thanks for any help and advice on how to make this work, please?

Best,

Jean

[Patrick Bu.]

Same here 😞

[CoryShubert]

Hi @Jean H. here are some reasons you may be having this issue:

Why can’t I access Generative Fill?

Generative Fill in the Photoshop (beta) app is only available to users of at least 18 years of age with a Creative Cloud Individual license along with CC Teams, CC Enterprise, and our Educational customers.

For users under 18, Generative Fill is visible but disabled. Also, for non-RGB 8/16 bits documents, the feature is visible but disabled. Hovering over the Generate button will show a tooltip explaining why the feature is unavailable.

Generative Fill is not available in China at this time.

https://helpx.adobe.com/photoshop/using/generative-fill.html

[CoryShubert]

Hi @Patrick Bu. 

Why can’t I access Generative Fill?

Generative Fill in the Photoshop (beta) app is only available to users of at least 18 years of age with a Creative Cloud Individual license along with CC Teams, CC Enterprise, and our Educational customers.

For users under 18, Generative Fill is visible but disabled. Also, for non-RGB 8/16 bits documents, the feature is visible but disabled. Hovering over the Generate button will show a tooltip explaining why the feature is unavailable.

Generative Fill is not available in China at this time.

https://helpx.adobe.com/photoshop/using/generative-fill.html

[Patrick Bu.]

Hi Cory,

as mentioned above, I have same issue. I am older than 18 , my picture formnat is RGB 8-bit, but the button is greyed out. Also no tooltip, why it is greyed out, just saying "it is currently not available". Any further hints ?

Patrick

[CoryShubert]

Thank you for the update @Patrick Bu. 

Let's try this:

Delete your Ps beta app via CCD

Restart your computer

Install Ps beta 24.6 via CCD, does it work now?

[daniel30019929ec9h]

Generative fill is disabled

 

[Joshua27072090eamh]

my generative fill is not working, i have the latest update and the buttons are there on my screen but they cannot be used. i just worked with an agent online and we could not resolve it either but asked me to submit a bug as well. i would like to hear back when this is fixed

[geraldjoehri]

Hey Cory

I tried what you said. Uninstalled, computer restart, installed again and... still no Generative Fill.

[CoryShubert]

@geraldjoehri have you gone through the helpx doc to make sure your setup/age/etc all meet the requirements?

https://helpx.adobe.com/photoshop/using/generative-fill.html

[geraldjoehri]

I also noticed, that there are different versions out there. Someone on YouTube said, his version (which works properly) is 24.6.0 20230520.m.2181 4e0245f while mine (I just checked for new updates) is 24.6.0 20230520.m.2181 4e0245f 🤔