P: Generative fill could not be used due to connection

[designdaog63420039]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

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[ianw48661311]

I can confirm I'm on the latest version. Just tried again and the issue persists.

[Jaylene305931044r65]

It says Generative Fill is unavailable when I try to use it.

[CShubert]

@ianw48661311 curious if you are seeing this on your team account or personal? Could you log off and back in your CCD to test and make sure you are seeing the same issue with both accounts?

[CShubert]

Hey everyone, could you try logging in somewhere else, different wifi connection or hotspot, somewhere other than where you are seeing this error?

[Sam28868320tvey]

I tried (on a MacBook Pro) wifi at home, wifi at the office in work, hotspot connection with my iPhone, using both wifi and 4G..

all the same issue of high demand and unable to use generative fill.

the only time it's working is through my office desktop windows computer which is network cabled in.

[Rémi30640721d526]

Bonjour,

Depuis deux jours, impossible d'utiliser la génération d'IA. A chaque tentative, un message d'erreur apparait signalant un problème de connexion. Seulement tout fonctionne correctement de mon coté, et je peux quand même avoir accès à la barre de génération (Impossible quand on est pas connecté). Une idée ?

Merci.

[Trevor.Dennis]

Bonjour,

For two days, it has been impossible to use AI generation. On each attempt, an error message appears indicating a connection problem. Only everything works properly on my side, and I can still have access to the generation bar (Impossible when you are not connected). Any idea? ?

Merci.

By Rémi30640721d526

Try restarting Photoshop.

Try disabling the OS firewall for Adobe sites.

https://community.adobe.com/t5/photoshop-beta-discussions/generative-fill-connection-issue/td-p/1382...

[Sheila30647442bdpz]

Ao tentar utilizar a ferramenta de preenchimento generativo, aparece a mensgem de falha na conecção, porém estou conectada a internet normalmente.

[cdrmz]

Try turning off your VPN.
It seems that sometime running a VPN causes this problem. When I disabled the VPN, it started to work again; I got this error when enabled.

[Laurent2910950057tx]

Bonjour,

A chaque fois que je veux utiliser la fonction de remplissage génératif, j'ai l'erreur suivante : "la fonction remplissage génératif n'a pas pu être utilisée en raison de problèmes de connexion".

Comment faire ?

Merci d'avance.

Laurent

[Neurotoxin001]

Why it gives "high demand" error with VPN?

[Trevor.Dennis]

@CShubert  

I have been wondering if all Generative Fill requests are processed with the same server, or if it depends on your location?  Does your location impact on how likely you are to see the High Demand error message?

[Jay30676762ymbk]

i am sure it is because of the network connection, I tried to use on the same laptop with different network connection (home wifi and cellphone hotspot), one could use the fill, one could not.  

[Bill Roebuck]

I disabled VPN. This seems to have fixed my issue.

[b2bgroup]

I was using Photshop Beta running Big Sur on my MacPro -Late 2013 (which isn't supposed to work but it did!). I was able to do Generative Fills and it worked wonderfully well. Then, suddenly, it didn't anymore. Even when I updated to a newer version.

I, too, get the same message now, all the time.

[b2bgroup]

I just shut off my VPN and Viola! it works!

[Hok30695559an5x]

When I try the AI generating function in photoshop it keep showing that i have connection problem of the internet but i connected WIFI already 

[A_niche_kind]

and when clicked on the button, it is asking to connect ti internet which I am already connected

[Caity.psd]

Hi @A_niche_kind could you run an internet speed test? Let's test the connection.

I would restart your machine and launch PS if you haven't already. 

Let us know, thank you!

[ianw48661311]

An update on this as I'm still getting an error.
Our IT department informed me of a geo destination block on china flagging up when using it, do you have the domain used by the generative ai? @adobe

[A_niche_kind]

sorted. Thanks!

[Neurotoxin001]

I still don't see the answer as to why Adobe has blocked Surfshark VPN IP addresses

[mohamed30304006jfsn]

Evertyime i try to use generative fill AI it always gives me an error that a problem occured and to try again and it's been like this for several hours now. Anyone know a solution?

[Caity.psd]

Hi @mohamed30304006jfsn sorry for the trouble you are facing. Could you please attach a screenshot of the error you are experiencing? 

When you say always, can you elaborate and walk through the steps? Do you select something to remove or to add an object? Does it matter which you try, it always gives an error? However you can re-create the steps and list them here would be great.

Also if you haven't, please re-launch the beta app for good measure.

Thank you,

Caity

[Mohammed30826567njmn]

I did log in and out, turend off the firewall 

my connection is stable, but still got the error in PS Beta

"generative fill could not be due used to a connection issue"

can u help me please ?