• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
52

P: Generative fill could not be used due to connection

Community Beginner ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

[Your tags were automatically removed, because they are not in this forum. "Desktop-Windows" applied by moderator"

 

 

Bug Fixed Locked
TOPICS
Desktop-macOS , Desktop-Windows

Views

80.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

New Here , Jul 30, 2023 Jul 30, 2023

Launch Windows Defender from the Control Panel. Click Allow an app or feature through Windows Defender Firewall. Add Photoshop.exe and Creative Cloud.exe Click back at the top left. Click Advanced settings.

Click on Inbound Rules. Make sure that you allow on both Private and Public for Adobe Photoshop 2024 and Creative Cloud. 

 

Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule. 

Then relaunch Photoshop and try the Generative Fill again. 

Votes

Translate

Translate
Adobe Employee , May 29, 2023 May 29, 2023

Hi @Kundan0D45 the solution for this is to simply close Ps and reopen.  This will reset the tie Ps has to the server.

 

Votes

Translate

Translate
replies 197 Replies 197
197 Comments
New Here ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

When using Generative fill I am getting this message. I have restarted Creative Cloud and as well as Adobe photoshop many times but still getting the same error.

"Generative fill online session has expired

Please restart adobe photoshop"

Votes

Translate

Translate

Report

Report
New Here ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

When i try to use the new generative fill feature, an error sign keeps coming up saying (translated from swedish) "Generative fill can't be used because of connection issues". What am i doing wrong?Skärmbild 2023-05-27 134258.png

 

Would appreciate the help!

 

Votes

Translate

Translate

Report

Report
New Here ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

UPDATE:

 

I resolved this issue by just disabling the firewall. If you have encountered the same issue as i did, hope this will help!

 

Votes

Translate

Translate

Report

Report
Community Expert ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

 

@designdaog63420039 

 

I've moved your post to the Photoshop Beta forum.

 

Are you connected to the internet? Is it a good connection? Generative Fill requires cloud processing.

 

Jane

janee_0-1685204895806.png

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

Yes I connected to my internet 

Votes

Translate

Translate

Report

Report
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

I have the same problem... If anyone can help, would be great. 

Votes

Translate

Translate

Report

Report
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

I have the same problem

Votes

Translate

Translate

Report

Report
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

try to reinstall Photoshop, it will work.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

Hi @Kundan0D45 the solution for this is to simply close Ps and reopen.  This will reset the tie Ps has to the server.

 

Votes

Translate

Translate

Report

Report
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

is there any other solution?

Votes

Translate

Translate

Report

Report
New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

thanks

Votes

Translate

Translate

Report

Report
New Here ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Camary30196029bw4q_0-1685557220823.png

 

Votes

Translate

Translate

Report

Report
Community Expert ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Hi @Camary30196029bw4q do you have a stable internet connection? If so this may just be a temporary outage on the beta servers.

Votes

Translate

Translate

Report

Report
New Here ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Go to Windows Firewall - Outbound Rules - Disable Adobe Unlicensed

Votes

Translate

Translate

Report

Report
New Here ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

But when you disable the Adobe Unlicensed Pop-up outbound rule, you'll get the Unlicensed Product shutdown (unless you live in Russia).

Votes

Translate

Translate

Report

Report
New Here ,
Jun 02, 2023 Jun 02, 2023

Copy link to clipboard

Copied

shows up some connection issues

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

I have the same problem. What to do in this situation? 
Please help

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

For me's saying isn't available at the moment.

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

When i try to use the new generative fill feature, an error sign keeps coming up saying "Generative fill can't be used due to connection issues"

Capture d’écran 2023-06-07 124801.png

Votes

Translate

Translate

Report

Report
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Try downloading the latest beta and see if this solves this. You may have to uninstall the beta first to see the new version available.
Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64 

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

hi, does it work on someone's app?

Votes

Translate

Translate

Report

Report
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hi @arikdan its working fine for most. What is your specific question? Are you having similar issues currently?

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hi, thanks for answering.

Yes, I'm having the same issue like the ones above me.

generative fill could not be due used to a connection issue.

 

My internet connection is working and stable 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hi,

Just disable Windows Defender Firewall. I did it and problem solved. 

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Thanks!!
it worked!

Votes

Translate

Translate

Report

Report