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Beta apps are not showing up in Creative Cloud on 1 computer but do for another

Explorer ,
Apr 17, 2020 Apr 17, 2020

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Hi, using the same account, Beta Apps show up in Creative Cloud on one computer (laptop) but not my primary computer. Any trick to getting those to show up?

 

Same Creative Cloud version 5.1.0.40

Not showing on computer running macOS 10.14.3

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correct answers 1 Correct answer

Explorer , Apr 17, 2020 Apr 17, 2020

I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now.

 

Thanks!

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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You need to ask in the special Beta forum

 

To find a forum for your program please start at https://community.adobe.com/

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Community Expert ,
May 30, 2023 May 30, 2023

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You need to ask in the special Beta forum

To find a forum for your program please start at https://community.adobe.com/

By @John T Smith

 

John, the only Beta forum that shows up in your list is the orphaned forum for Acrobat Reader Mobile (beta), which only has two Annoucements and one question asking why it exists. The rest of the Beta forums are hidden.

 

Jane

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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Beta builds are being rolled out gradually. 

See FAQ below.

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Apr 17, 2020 Apr 17, 2020

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They were orginally slowly rolling it out but it should be all customers now since a couple weeks ago. Also, I'm using the same Adobe ID, which I'd imagine be how they were regulating the roll out (not per computer).

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Explorer ,
Apr 17, 2020 Apr 17, 2020

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I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now.

 

Thanks!

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New Here ,
Jun 15, 2023 Jun 15, 2023

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I had the same problem and this worked like a charm!

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New Here ,
Aug 08, 2023 Aug 08, 2023

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I just did a repair instead of uninstalling this fixed it  

 

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Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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@dkort6 
Where can I find the Creative Cloud Uninstaller?
The Uninstall and the Repair options didn't work for me .. 
😞

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Explorer ,
Feb 27, 2024 Feb 27, 2024

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On Mac mine is in Applications > Utilities > Adobe Creative Cloud > Utils

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Explorer ,
Feb 27, 2024 Feb 27, 2024

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Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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I hadn't seen this link ..
I've tried the straight uninstall and repair options .. I made sure that I was logged out of all of my stuff in case it was something like that .. I'll look at this link at work and see if any of this will resolve my issue
--
I appreciate you sharing this info

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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@dkort6 
So .. [sorry for the delay, I wanted to try everything suggested before reaching back] ..
I read all the links .. and followed the instructions .. and what I find interesting is that even when I access my apps on the web .. I don't see the Photoshop Beta .. 
-
I did the repair .. the uninstall .. the clean .. not sure what else I'm missing .. no beta app .. except for Aero
Is there a link to the Photoshop beta that can be downloaded ..
-
I checked to make sure I was logged in properly and that my files were syncing
Heck I logged out of everything and logged back in just to make sure none of that part was messed up.
----
J

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Explorer ,
Mar 01, 2024 Mar 01, 2024

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On the desktop app (not on the web), are you finding "Beta apps" under categories (not in All Apps)?  Mine lists in the left column All apps, updates, Photo, Firefly, Graphic design.... etc., and Beta apps towards the bottom. That is where you should be looking.

 

I just noticed my beta apps don't show in All apps except for Aero under "apps to try", so wanted to point that out.

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Yeah .. I thought about that too .. nope .. nothing ..
Here is a screen shot of what I have ..
--
2024-03-01_14-00-07.png

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Explorer ,
Mar 01, 2024 Mar 01, 2024

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Oh I see your layout is a little different than mine. But I see along the top "Beta" with the beaker icon. So you're saying you checked there?

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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@dkort6 
DOH! .. I didn't realize they might be hiding there .. had gotten so used to them being over on the left hand side [gerumpf] updates .. *sigh* .. Thank you @dkort6 your time/patience and kindess to help me .. I really appreicate it.

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Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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@dkort6 
Thank you ..

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New Here ,
Apr 27, 2024 Apr 27, 2024

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Already did everything listed in this group, but still Beta mode not showing up, could it be my subscription, I'm on the student/ teacher plan.

 

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Explorer ,
Apr 29, 2024 Apr 29, 2024

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Some things to be sure to not overlook:

Does your Creative Cloud look like the screen shot below? Make sure to click the bracket icon > if you have one to scroll over if you don't see Beta visible.

 

You can also try this link from Adobe beta versions of your apps which may prompt to open Beta apps section in your Creative Cloud application as it did for me.

2024-03-01_14-00-07.png

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