P: Can't detect GPU

[BobWong]

GPUissue-3321f8dc-c013-4ae8-9560-75af634b4c6f-787384184.png

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

[ivframes]

AMD 5500XT 8gb here, same problem. So it's not just AMD related but Nvidia as well.

Also had this problem in the past 22.3 version. Rolling back to 22.2 is the last working, GPU Accel friendly version.

[romyoi]

Same issue here with the GTX 1050 Ti.
Reverting back to 22.3 or earlier is the only way to get it working for now.

[romyoi]

Yeah, so a driver compatibility issue is an unlikely scenario here since it's affecting GPUs from both makers.

[BobWong]

Yes, I reverted back to 22.3, and it's working now!

[ivframes]

for Amd cards you need to go back to 22.2.

[BobWong]

I rolled back to v22.3.0 and it's working now

[Tilen]

Same issue with update 22.3.1 on GPU Quadro P2000 (465.89 DCH driver version) and Windows 10 20H2 (19042.928).

Roll back to version 22.3.0 works fine

[BobWong]

I suspect some thing went wrong with the latest PS version.

[Tilen]

FYI

For testing purpose I manually delete PS settings folder which is located under C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop 2021, and than PS started working fine with GPU detected, however when i closed PS and reopened it, PS did not detect GPU.

[FeedbackCommunityMember]

Same issue with an AMD Radeon RX5700 XT on Windows 10

I have tried rolling back versions but it hasn't fixed the issue

[ivframes]

*GBussey roll back to 22.2 not 22.3

[HansB830]

Hi everybody, same problem here - but I've not idea how I can go back to former version.... Got a lot of customer orders and I've to work with ugly PS update in slowmotion - It's a nightmare!!

[ivframes]

@Traumfaenger yes, it's kind of sad that a high profile, professsional product like PS has this kind of QA problems for W10.

You go back to earler version by using CC app where you installed PS. It will give you options to go back to earlier versions in the menu.

[Tilen]

@Traumfaenger under creative cloud go under all apps, than locate Photoshop and click on 3 dots and ...

[HansB830]

Thanks everybody.... try it after my current work will be saved....!!

[HansB830]

Wow.... I'am back...!!

[FeedbackCommunityMember]

Yes I had exactly this too.

[FeedbackCommunityMember]

I'm also having this problem with NVIDIA Geforce MX250. Spent a couple of hours trying to sort it last night, then another couple of hours this morning. As far as I know I have the latest graphics driver version installed but every step seems so complicated for someone who isn't a PC tech, just a lowly photographer! I've followed advice above and reinstalling previous version of PS 22.3. Fingers crossed...

[FeedbackCommunityMember]

Yes! Scrubby zoom is back! At least for now...Have closed and reopened PS twice and seems OK. What a waste of time though 😞

[Tilen]

Interesting is that Illustrator also uses GPU and have no issue with yesterday's update.

[Eagle-Eye_MJG]

I have a 1080Ti and AS SOON as I updated to the latest version of Photoshop (version 22.3.1), I noticed that my graphics card was detected but they REMOVED some of the options that used to be there in "Advanced".

[romyoi]

I know it sounds silly, but have you tried restarting Photoshop and see what happens? The latest update seems to behave very inconsistently. It appears to work (partially or fully) for some users at first, and then either works or breaks after restarting PS and/or the computer.

[FeedbackCommunityMember]

I have the same card as you and it does work on 22.3

[sea-webfooter]

Same issue on my Microsoft Surface Book with Nvidia GeForce GTX1060. Rolling back to earlier versions did NOT help. Have tried every version available to me, and also checked out all the troubleshooting steps I could on Adobe Help with no change to my predicament.

Haven't been able to edit photos for weeks and have to say, I'm not happy.

[FeedbackCommunityMember]

Got my new notebook today and have the same issue with a core-i7 and a GeForce RTX3060. I'm downloading the older PS version now...