P: Convert to Video Timeline option missing - Apple M1 devices

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Community Beginner ,
Apr 08, 2021 Apr 08, 2021

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I am not able to select anything but "Create Frame Animation" in the Timeline. I am trying to create a Video Timeline, but not using Frame animation. This option isn't in the bottom left or top right of the Timeline menu.

 

I have tried resetting my preferences, uninstalling and re-installing, creating a new document, and converting all layers to smart objects, and none of those have worked. I have a macbook pro with macOS Big Sur version 11.2.3 with an Apple M1 chip.

 

Thank you for the help!

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correct answers 1 Correct answer

Adobe Employee , Jun 17, 2022 Jun 17, 2022

 

We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here.

 

To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hello, 
any update from adobe?

it's almost 2021. 😉
Screen Shot 2020-12-10 at 11.11.20 AM.png


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Community Expert ,
Dec 09, 2020 Dec 09, 2020

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See above... working with Catalina, Ps2020 -  I had no issues with video files.

 

What are your computer/app specs?

 

Do you just need a sequence of frames from your movie? (Adobe Media Encoder much better)

You don't need to make a sequence in order to use the movie in photoshop necessarily.

 

.

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I think I've been experiencing this same exact issue! Were you ever able to solve it? I spent 7 hours on the phone with Adobe customer service today and nothing we tried worked. 

 https://www.reddit.com/r/photoshop/comments/kfh8ma/video_file_cannot_be_openedunrecognized_format/?u...

 

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Hello I experienced the same problem until I read this and it worked it was just blocked by mac os security, hope it will helps !Capture d’écran 2021-01-04 à 00.15.19.png

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hello everyone, I have a few assingments that require me to edit videos in photoshop but unfortunatly I cannot open any video files inside of photoshop; yes you can edit videos in photoshop. For any of those who have resolved this problem or have come across it what did you do to fix it or get around it? For refrences I am using a 16 inch 2019 Mac Book Pro and have all my software up to date. 

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Can you be more specific when you say you "cannot open any video files?" How are you opening them? What happens when you open them, is there an error message? Please tell us exactly what you're doing and what happens.

 

I have used Photoshop extensively for editing videos on both Windows and Mac, and haven't seen any general issues with it.

 

To be clear, I always try to use the shortest and smallest video possible; I would never try to open a 3 minute long 4K video, for example. I use PS for small edits to apply special effects only in small segments of video.

 

 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Im trying to make a video and I cannot import video clips into photoshop. The files im trying to open are like 30 seconds long; they arent huge files. For some reason photoshop does not want to open these files. I've tried dragging videos into the photoshop icon, opening them manualy within photoshop, and various other methods with no success. These files are not corrupted because I can open them in quick time and my professor made them available to us via google drive. Many other students have been able to submit the assingment using the provided video files our professor provided us, I think that my problem is an isolated case.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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For the past several weeks, I have been using Photoshop to create simple animated gifs using both video files and animations. I just updated the software to v 22.3 and updated my Mac (MacBook Air M1) to v 11.2.3. Now, out of nowhere, Photoshop will not open a video file? I have tried .mov, MP4, renaming the file, checking my Privacy settings in the Mac, Video Encoding... Nothing works! When I open Photoshop and click the "Open" button or go to "File > Open" every video file on my Mac is grayed out.

Please help!

 

P.S.- please don't tell me to use a differnt program; I am a teacher and we are already invested in using Photoshop to create the gif files. I will only resort to an alternative if there are no other fixes. Thank you.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I just reinstalled the previous version and that worked. Note to anyone else or Adobe engineers- this is a glitch that needs to be addressed!! 

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Anyone can open video files with Photoshop after update to 22.3? I'm using an M1 Mac Mini.

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Community Expert ,
Mar 11, 2021 Mar 11, 2021

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Yes, no problems over here…

What kind of Video files? What error message do you get?

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I tried with mp4 files and mov. Photoshop said that can't read that kind of files, but until I update later today to the new version for Apple Silicon, it worked 🤔

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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I open videos in Photoshop 22.3 on intel mac book pro 2015 (mojave) but not in the same version of Photoshop on M1 mac mini (Big Sur 11.2.3).

M1 Photoshop does not even show "video" in the available formats in "open" dialogue window.

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New Here ,
Mar 16, 2021 Mar 16, 2021

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I cannot export an animation to video anymore. I'm on Photoshop 22.3 on a Mac M1. What can I do? The option is not even visible in the menu. Thanks!

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I have the same problem. Cannot open MOV in PS and don't know why.

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Participant ,
Mar 17, 2021 Mar 17, 2021

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Are you on Catalina or Big Sur? 32bit files are not supported on these - only 64bit files.

Files such as .mp4 and .mov are containers - not codecs. So if they contain 32bit codecs (e.g Quicktime) they will no longer open.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Please tell me more details. I think 32bit files are not supported and only 64bit is supported with mp4 and .mov extensions. If you are opening 32bit codecs. This will not work. I am creating videos for a website in 64bits with mp4 extensions and this is working properly. 

Rahul

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LEGEND ,
Mar 17, 2021 Mar 17, 2021

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"32bit files are not supported on these - only 64bit files. " Sorry, that's a bit of an oversimplification. 32-bit APPS are not supported. Some old CODECs might no longer be supported, if they don't have new apps. These are called "Legacy CODECs" but QuickTime and its many other CODECs are alive and well. (Doesn't help you if you have an old one of course).  Details: https://larryjordan.com/blog/important-dont-lose-access-to-older-media/

 

I would think the quick test for this is to see if the clip that one wants to import opens in QuickTime Player. And the original poster already did this test.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I just downloaded Photoshop 2021 and the render video buttons are gone. I found the video timeline, but there's no way to export a video. Has it been changed to a different name?

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New Here ,
Mar 17, 2021 Mar 17, 2021

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this worked for me!! thank you

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Hi Eva, an employee reached out to me and solved all my problems. I will post their solution that worked for me. Follow these instructions and it should work. Good Luck!

 

"Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Are you getting an error while trying to open the videos in Photoshop? Are the files located on your computers internal drive or an external drive?

 

If you're working on macOS Catalina or macOS Big Sur, please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

 

Regards,

Nikunj"

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Hello all,

 

Has anybody had this problem? I want to insert a video into an image and have found a simple YouTube tutorial, which I tested last week. It was done by making a rectangle a Smart Object and then working in the 'Create Video Timeline' feature.

 

But when I went to do the task for real yesterday, when I open the Timeline window I'm only given the option to Create Frame Animation - there is not option to Create Video Timeline. When I tried it last week, it was already showing 'Create Video Timeline' when I opened the window, but I have updated the OS and now it is gone completely. I wonder if they're linked.

Screenshot 2021-03-18 at 09.57.28.png

I am using Photoshop CC 22.3.0 on Big Sur 11.2.3.

 

Can anyone suggest a fix? I have been onto Adobe support all day and they can't seem to grasp what the problem is.

 

Thanks.

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Update: Seems it's an issue with v22.3 not working properly with the M1 chipset: https://helpx.adobe.com/in/photoshop/kb/photoshop-for-apple-silicon.html#sa_src=web-messaging

 

I reinstalled v22.2 and it's reappeared.

 

Apparently installing Rosetta should help it: https://support.apple.com/en-us/HT211861#sa_src=web-messaging

 

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Great! Finally, Photoshop supports M1 processors, however, the newly updated version doesn't open video file formats. I'm trying to open MOV and MP4 files and it says: "Could not complete your request because Photoshop does not recognize this type of file."

 

Yesterday (on a previous version) everything was fine...

MacBook Pro 13'', M1 chip, 16GB RAM

Mac OS Big Sur, 11.2.3

 

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New Here ,
Mar 18, 2021 Mar 18, 2021

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having the same issue! such a bummer!

adobe, please help!

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