P: Crash on using Select Subject or Object Selection Tool on Windows

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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correct answers 2 Correct answers

Adobe Employee , Sep 25, 2022 Sep 25, 2022

Hi all,

 

Please update the Nvidia Graphics drivers to the latest version, which came out last week, and let us know if that helps to resolve the crash issue. For steps, see this: https://helpx.adobe.com/photoshop/kb/known-issues.html#app-crash-with-tools

 

Thanks,

Mohit

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Adobe Employee , Feb 20, 2022 Feb 20, 2022

@carlo.molinari Thanks. It's crashing in DirectML.dll. Engineering is looking into it.

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replies 147 Replies 147
147 Comments
New Here ,
Jun 22, 2022 Jun 22, 2022

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I think you guys are a bunch of liars. The issue is the same almost across the world with PS CC 2022 crashing when you try to use the 'selection tool'. What else information dontiu guys need? There has been no fix, no help, no guidance from Adobe csr's. You guys are just blowing hot air up everyone's bums.

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Explorer ,
Jun 22, 2022 Jun 22, 2022

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Same for me still - sadly 23.4.1 still has not resolved my previously reported issue of my computer doing a full crash/reboot a few seconds after I have selected the object selection tool.  As I have said before this has happened with every 23.x.x version only when I select the object selection tool.  My W11 computer is fully stable with every other piece of software including LrC and all the Topaz suite.  I run the latest NVidia Studio Drivers on a NVidia 1080 Ti card.  There are no crash reports being submitted as the full computer crash/reboot does not give a chance to record any reports.  I will have to continue to use PS 22.5.8 whicvh is fully stable until you guys can work out the software bug causing this behaviour.  I know I am not alone as there are numerous other reports of my behaviour occurring with others who are all probably like me and sitting on v22 and waiting.  I believe it to be some sort of incompatibility between the NVidia drivers and code involved in the object selection routine.  I still find it curious that there is no such issue when selecting objects in the latest LR versions.  I have tried deselecting the Use GPU processor also with no change.

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New Here ,
Jun 28, 2022 Jun 28, 2022

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scottm28807177

I am going to try that 22.5.8 version and go from there. I will post an update soon.

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Try Adobe Photoshop 2022 / 23.0.1

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Explorer ,
Jun 30, 2022 Jun 30, 2022

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Still happening as of June 30 2022. Confirming it's the issue as described:

If it's the first time opening Photoshop, typically after waking the computer from standby, Magic Wand works fine, but the second I cycle to Object Select (and sometimes cycle through to Quick Select) PS crashes. This situation results a crash nearly 100% of the time.

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Explorer ,
Jul 19, 2022 Jul 19, 2022

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I haven't been using PS for months, I open up latest version, go to object selection tool and boom. PC crashes to reboot. Why Adobe software has so many bugs 😞      

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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HENLO THIS IS PAID AOUDOBE COSTOMAR. PLEASE TO FIX THE OBJECT SELECTION TOOL.

 

Come on now, seriously. Either remove it so I forget about its existence or fix it.

No, I'm not going back to 1995 by disabling hardware acceleration.

No, the latest super greatest whatever current version didn't fix it yet.

 

As soon as I load a photo and click on the tool, it probably crashes while analyzing the photo.

Photoshop 23.4.2. , Windows 10, nVidia GTX 1060 6 GB bla bla bla... It's not fixed. I'm sorry.

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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I will have something selected, then I open up the Select and Mask menu to refine the selection and photoshop will crash. But it will only do it the first time after I turn on my PC for the day. After that first crash its fine until the next day when I boot up...

 

I have no plugins. I've deleted the font cache folder. Its still doing it.

 

Its hard to test fixes because after the first crash it doesnt do it again until after I restart my entire PC. So ive just been dealing with it.

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Sorry to hear that @CaseFace5 

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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Unfortunately the update hasn't rectified the issue under Windows 10. Switching to Object Selection Tool straight up crashes Photoshop. 

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Explorer ,
Jul 28, 2022 Jul 28, 2022

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Still the same for me.  Selecting the object selection tool causes a full reboot on my W11 computer.  Very stable with all other software.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Did your rollback of the GPU drivers fix the issue @Chewyshoot239787713jr5 ?

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New Here ,
Jul 28, 2022 Jul 28, 2022

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What is the fix? Thsi is terrible and I do this for a living? I generate report after report and send it to Adobe and no response. 

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Community Beginner ,
Jul 31, 2022 Jul 31, 2022

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Hi, Sorry its not that I need to restart the PC to use the software its that the crash only happens AFTER a PC reboot. After Photoshop crashes that first time I can just run the software again and it works fine all day. Then the next day after I turn my PC on and open photoshop then go to refine a selection with the Select and Mask tool it does the crash, but works completely fine after that all day. rinse and repeat.

 

Here is my System Info

 

Adobe Photoshop Version: 23.4.2 20220711.r.603 aa147b3 x64
Number of Launches: 11
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1826
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3800 MHz
Built-in memory: 32716 MB
Free memory: 20972 MB
Memory available to Photoshop: 25149 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
- SDK Version: 2.5.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.14.2.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 2.0
Impl Version 2.0
Num Devices 1
Image tile size: 1028K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2060 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,421 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 3
Display Bounds: top=0, left=-1920, bottom=1080, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=38305440 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64

[743 ms]
Start sniffer 2022-07-31 22:31:19
# Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=38305440 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64

{51 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY1
\\.\DISPLAY2
\\.\DISPLAY3
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,152 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
Driver date: 2022-06-23 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.1659
Supports UMA: UNSUPPORTED
D3D-ID: 7942
End platform native
{319 ms}

{319 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY1
\\.\DISPLAY2
\\.\DISPLAY3
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,152 MB
API version: 2.1 (2.1.2 NVIDIA 516.59)
Device version: 2.1 (2.1.2 NVIDIA 516.59)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
Driver date: 2022-06-23 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.1659
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{487 ms}

{487 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 370 GB / s
Compute score: 1,580.2
Device name string: NVIDIA GeForce RTX 2060 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{656 ms}

Exit code kExitNormal
End sniffer 2022-07-31 22:31:20
[kStatusNormal, kExitNormal]

[743 ms]
Finish RunAllAPIs

[2073 ms]
Start GetSnifferResult

[2073 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040767255084015360
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Casey\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 647.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/05/11-19:49:04 79.494feda 79.494feda
AdbePM.dll PatchMatch 2022/02/25:12:53:06 1.a395fef450779ea9616c03e6954212ab52393b07 1.a395fef450779ea9616c03e6954212ab52393b07
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/05/30-10:43:04 79.c012c40 79.c012c40
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPFiles.dll Adobe XMP Files 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPScript.dll Adobe XMP Script 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/05/11-19:49:04 79.494feda 79.494feda
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/05/11-19:49:04 79.6814115 79.6814115
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/05/11-19:49:04 79.494feda 79.494feda
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
Bib.dll BIB 2022/05/11-19:49:04 79.494feda 79.494feda
BIBUtils.dll BIBUtils 2022/05/11-19:49:04 79.494feda 79.494feda
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/05/11-19:49:04 79.494feda 79.494feda
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.1.1-uxpr
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.3 (r0x0ee262de)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
JP2KLib.dll JP2KLib 2022/05/09-11:17:40 79.1198525 79.1198525
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
mkl_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_core.1.dll Intel(R) Math Kernel Library 2021.3
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mkl_vml_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_mc3.1.dll Intel(R) Math Kernel Library 2021.3
MPS.dll MPS 2022/04/06-19:09:10 79.c217c13 79.c217c13
onnxruntime.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.4
PSViews.dll Adobe Photoshop 2022 23.4
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.012a8ea 79.012a8ea
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.4.0.997eb32 17.4.0.997eb32
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.1.1-uxpr
UPIC 2.4.1


Required plugins:

Accented Edges 23.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.4 - from the file “Filter Gallery.8bf”
Average 23.4 - from the file “Average.8bf”
Bas Relief 23.4 - from the file “Filter Gallery.8bf”
BMP 23.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.4 - from the file “Filter Gallery.8bf”
Charcoal 23.4 - from the file “Filter Gallery.8bf”
Chrome 23.4 - from the file “Filter Gallery.8bf”
Cineon 23.4 - from the file “Cineon.8bi”
Clouds 23.4 - from the file “Clouds.8bf”
Color Halftone 23.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.4 - from the file “Filter Gallery.8bf”
Conté Crayon 23.4 - from the file “Filter Gallery.8bf”
Craquelure 23.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.4 - from the file “Filter Gallery.8bf”
Crystallize 23.4 - from the file “Standard MultiPlugin.8bf”
Cutout 23.4 - from the file “Filter Gallery.8bf”
Dark Strokes 23.4 - from the file “Filter Gallery.8bf”
De-Interlace 23.4 - from the file “Standard MultiPlugin.8bf”
Dicom 23.4 - from the file “Dicom.8bi”
Difference Clouds 23.4 - from the file “Clouds.8bf”
Diffuse Glow 23.4 - from the file “Filter Gallery.8bf”
Displace 23.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.4 - from the file “Filter Gallery.8bf”
Entropy 23.4 - from the file “statistics.8ba”
Export Color Lookup Tables 23.4 - from the file “Export3DLUT.8be”
Extrude 23.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.4 - from the file “FastCore.8bx”
Fibers 23.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.4 - from the file “Filter Gallery.8bf”
Filter Gallery 23.4 - from the file “Filter Gallery.8bf”
Fresco 23.4 - from the file “Filter Gallery.8bf”
Glass 23.4 - from the file “Filter Gallery.8bf”
Glowing Edges 23.4 - from the file “Filter Gallery.8bf”
Grain 23.4 - from the file “Filter Gallery.8bf”
Graphic Pen 23.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.4 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.4 - from the file “Standard MultiPlugin.8bf”
IGES 23.4 - from the file “U3D.8bi”
Ink Outlines 23.4 - from the file “Filter Gallery.8bf”
JPEG 2000 23.4 - from the file “JPEG2000.8bi”
Kurtosis 23.4 - from the file “statistics.8ba”
Lens Blur 23.4 - from the file “Lens Blur.8bf”
Lens Correction 23.4 - from the file “Lens Correction.8bf”
Lens Flare 23.4 - from the file “Standard MultiPlugin.8bf”
Liquify 23.4 - from the file “Liquify.8bf”
Matlab Operation 23.4 - from the file “ChannelPort.8bf”
Maximum 23.4 - from the file “statistics.8ba”
Mean 23.4 - from the file “statistics.8ba”
Measurement Core 23.4 - from the file “MeasurementCore.8me”
Median 23.4 - from the file “statistics.8ba”
Mezzotint 23.4 - from the file “Standard MultiPlugin.8bf”
Minimum 23.4 - from the file “statistics.8ba”
MMXCore Routines 23.4 - from the file “MMXCore.8bx”
Mosaic Tiles 23.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.4 - from the file “Filter Gallery.8bf”
Note Paper 23.4 - from the file “Filter Gallery.8bf”
NTSC Colors 23.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.4 - from the file “Filter Gallery.8bf”
OpenEXR 23.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.4 - from the file “Filter Gallery.8bf”
Palette Knife 23.4 - from the file “Filter Gallery.8bf”
Patchwork 23.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.4 - from the file “Standard MultiPlugin.8bf”
PCX 23.4 - from the file “PCX.8bi”
Photocopy 23.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.4 - from the file “ChannelPort.8bf”
Pinch 23.4 - from the file “Standard MultiPlugin.8bf”
Pixar 23.4 - from the file “Pixar.8bi”
Plaster 23.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.4 - from the file “Filter Gallery.8bf”
Pointillize 23.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.4 - from the file “PBM.8bi”
Poster Edges 23.4 - from the file “Filter Gallery.8bf”
PRC 23.4 - from the file “U3D.8bi”
Radial Blur 23.4 - from the file “Standard MultiPlugin.8bf”
Radiance 23.4 - from the file “Radiance.8bi”
Range 23.4 - from the file “statistics.8ba”
Render Color Lookup Grid 23.4 - from the file “Export3DLUT.8be”
Reticulation 23.4 - from the file “Filter Gallery.8bf”
Ripple 23.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.4 - from the file “Filter Gallery.8bf”
Save for Web 23.4 - from the file “Save for Web.8be”
ScriptingSupport 23.4 - from the file “ScriptingSupport.8li”
Shear 23.4 - from the file “Standard MultiPlugin.8bf”
Skewness 23.4 - from the file “statistics.8ba”
Smart Blur 23.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.4 - from the file “Filter Gallery.8bf”
Solarize 23.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 23.4 - from the file “Filter Gallery.8bf”
Spherize 23.4 - from the file “Standard MultiPlugin.8bf”
Sponge 23.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.4 - from the file “Filter Gallery.8bf”
Stained Glass 23.4 - from the file “Filter Gallery.8bf”
Stamp 23.4 - from the file “Filter Gallery.8bf”
Standard Deviation 23.4 - from the file “statistics.8ba”
Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 23.4 - from the file “Filter Gallery.8bf”
Summation 23.4 - from the file “statistics.8ba”
Targa 23.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.4 - from the file “Filter Gallery.8bf”
Tiles 23.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.4 - from the file “Filter Gallery.8bf”
Twirl 23.4 - from the file “Standard MultiPlugin.8bf”
U3D 23.4 - from the file “U3D.8bi”
Underpainting 23.4 - from the file “Filter Gallery.8bf”
Vanishing Point 23.4 - from the file “VanishingPoint.8bf”
Variance 23.4 - from the file “statistics.8ba”
Water Paper 23.4 - from the file “Filter Gallery.8bf”
Watercolor 23.4 - from the file “Filter Gallery.8bf”
Wave 23.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.4 - from the file “WIASupport.8li”
Wind 23.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.4 - from the file “WBMP.8bi”
ZigZag 23.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.11.0.25 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.11.0\"
CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10
Loaded at: 72 ms - launch time impact: 42 ms
Content Credentials (Loaded) 0.30.6.0 - from the file "Required Folder"
Loaded at: 5860 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder"
Loaded at: 5860 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 74 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 75 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.19.237.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_237\"
CAPTURE: 2.0.34 STOCK: 4.0.2
Photoshop UXP Export-As (Prepared) 5.8.11.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 5860 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5177 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5177 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.7.0.20 - from the file "Required Folder"
Loaded at: 5861 ms - launch time impact: 16 ms
Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_237\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_237\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_237\extensions\capture\capture.html”
FX Box 1.1.0 - from the file “C:\Users\Casey\AppData\Roaming\Adobe\CEP\extensions\fx_box.extension\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_237\manager.html”

Installed TWAIN devices: NONE

 

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Ah, thanks forthat clarrification @CaseFace5.

 

When did this first start? Have you tried rolling back to a version of Ps that this didn't happen in?  Trying to see when and what might be contributing to this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

-- Cory

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Explorer ,
Aug 02, 2022 Aug 02, 2022

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Thanks for your response Cory. I did try this - what amistke that was. I couldn't get PS to work for 3 days and still is not the same as it was before.

At oe time the select tool wasworking but often would crash when I truied creating the new layer from it.

When I did the prefrence thing you mention.  Then all my settings changed. I copied back the old prefernce that I saved off file and then it would not start without freezing up. Finally I decided to reset to defaults and had to adjust every prefernece. I finally got everything (my workspace) pretty much working like I had. 

I I restrat my windows PS works find until it locks up trying to resize a file or if I were try to use some of the tools. Then I get an error my graphice card is out of date. 

At this point I do not use PS like I use to with any speed or accuaracy. 

Intel tells me my graphics cards are up to date.    My PS works when the checkbox says: Use Graphics Adapter otherwise I get  a message when opening PS and then need to reboot PC so PS doesn't lock up.

Display Adapters
Intel(R) UHD Graphics 620
NVIDIA GeForce MX150

 

IDE ATA/ATAPI controllers
Intel(R) 6th Generation Core Processor Famly

 

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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I'm sorry to hear this @Hairbrain54, but my steps were for @CaseFace5  as we had been sharing info back and forth.

 

For us to help you, I would need to also see your system info and any screenshots or workflow steps that can be repeated to help you with your issue.

 

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Explorer ,
Aug 02, 2022 Aug 02, 2022

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I have same issues  - if Cory finds something wrong on yours - hope he posts and I can look for same problem.

If i want to send Cory the smae information: Should Ido this “system info” after I reboot or after it crashes or both? Usually if it crashes, the only way I can reopen is to use Task Manager to stop the PS processes which seem to still be running. Then I might be able to relaunch PS. Hpwever, then I get the error message saying my ‘driver is out of date’.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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I attempted the manual restore of the preferences, that didnt work. I also attempted just completely reinstalling the latest version and that didnt work either, I will try rolling back to version 22.0 and see if it does it then. I am not entirely sure when this particular bug started, best guess is probably about 2-3 months. I will let you know the results.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Okay, I rolled back through quite a few V23 versions all which replicated the crash. Then I installed the latest version of V22 (v 22.5.8) and it did not produce the crash. So its definitely an issue with my system and v23.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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First, sorry for typos and grammar, I'm not an english speaker and I have no time since I wasted too much on this issue. But I hope it may be helpful to users who are desperate like I was. Its a long read, in the end is a solution which solved a problem (at least for me). 

 

Photoshop was triggering hard reset of my computer when using some of the selection  tools - Object Selection, Select and mask, Remove background. This issue started from 2020 PS releases and included all later versions/updates. I am a motion designer who is  using mostly Adobe AI and AE so troubleshooting wasnt essential for my work and I have relied on an eventual Adobe engineers solution. Even Adobe doesn't seem to take any responsibility or interest on this issue to this day despite a fact that their Application in a very specific action is triggering hard reset of computer.

On 29 of July i lost 3 day work progress on a project I was working on in Photoshop. Due to an unexpected hard reset (i was resizing the image) i lost all files and all previously backed up versions (save assed) which were in the same folder which i didnt think is possible. The message was “Photoshop could not complete your request because of a program error”. Autosave, temp… nothing

 

Before that horror event i have already tried to update drivers, remove drivers, reset preferences as suggested and Yesterday i even bought new graphic card because i had and older one (NVIDIA GForce GTX 1060 3gb). As well as the new suitable power supply.

 

With a new graphic card my components are: 

 

Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz

RAM/CHIPS 4*16 DDR

Discs: Samsung SSD 970 PRO 512GB 512105932800

TOSHIBA HDWD130 3000590369280

Motherboard: Gigabyte Technology Co., Ltd., Base Board Z370M DS3H-CF

GPU: NVIDIA GeForce RTX 3060

 

al running on Microsoft Windows 10 Pro  64-bit

 

The list of things that i have done to find a cause of the system crash:

 

Updating Windows, formating computer which included new installation of OS, all applications including Adobe suite, updating drivers.

Enabling/disabling all kinds of options in PS (plug ins, used memory, chache, rendering, file handling). Testing different options in Nvidia control panel, running RAM test etc...

 

And then (as i mentioned above) I bought a new Graphic card (NVIDIA GeForce RTX 3060) since Adobe support was suggesting that it is a GPU issue correlated with drivers or  insufficient/outdated hardware. 

Did not help, crashing again.  

 

In the event viewer crashes were labeled as Kernel Power no.41 critical events.

------ 

Eliminating possible causes was like this:

 

  1. Clean installation of graphic card and base drivers for specific model (to rule out clash of multiple CPU usage like ingame overlay and audio components)
  2. Running Photoshop in Windows safe mode (to rule out a GPU driver issue)
  3. Power supply testing - via FurMark app which is pushing all components (CPU and GPU) to work on max capacity
  4. Running Photoshop with integrated CPU graphics (without dedicated GPU)
  5. Processor and cooling issues were ruled out because rebooting was too precisely triggered by specific use of Adobe PS 
  6. Running windows with every Ram chip separately 
  7. And finally updating the motherboard driver / bios version in a safe mode - which solved the problem.

 

I had Bios version F10, now updated to F14

 

Solution which solved a problem: updating Bios version for Gigabyte Technology Base Board Z370M DS3H-CF 






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Explorer ,
Aug 05, 2022 Aug 05, 2022

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I just had this happen to me, again, as well.

I can recreate it with 99% confidence by simply:

no matter how long I have had photoshop open, and no matter how long it's
open through any number of computer sleep/wakes...

If it's the first time I utilize Object Select or Quick Selection, it will
crash. Period.

If I then open up Photoshop again, any future use of these tools is without
issue.

But, if I totally turn off the computer, turn it back on, and open
Photoshop for the first time a hard power on--it again doesn't matter how
long I use photoshop for any reason. The second I use either Object or
Quick Selection for the first time within the first session of Photoshop
since my most recent hard power on, it will crash photoshop.


--------
Evan Seccombe
[personal info removed by moderator ]

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New Here ,
Aug 10, 2022 Aug 10, 2022

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I am also having this issue - do we know the most recent version where this issue isn't present?

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Engaged ,
Aug 10, 2022 Aug 10, 2022

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I'm sure you saw this post.
Various crashes occur, but in most cases, it seems to occur in the function related to select. Even pressing w appears to cause a crash.

 

I reported a bug about object selection tool and select subject a few days ago, and Adobe said it will be fixed in a future release.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-object-selection-or-select-subject-crashin...

this my post.

 

 

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Same issue. These reports date quite far back would have thought this would be resolved by now. 

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