P: Debug.log created when opening PSD

[marekklimkowski]

When opening photoshop file in photoshop 2020, empty debug.log is created in the same path. Annoying. Anyone working on that issue?

[bnphotog]

Yes, and the issue has been solved for me.

[bnphotog]

Stay in the phone tree until you get to tech support, probably somewhere in India.

[jimsisti]

Care to share what the fix or workaround is? That's kind of what this forum is for...

[elibet6]

Hi, I have the same issue, but since when I Installed ExpressVPN. I don't know how can I do. 

[bnphotog]

I'd love to but I can't. I gave the tech remote access to my computer and watched as he very quickly made changes to my Photoshop preferences, then changed some of the permissions on my computer. I believe he even made a couple of registry changes. It was all too fast for me to follow and I'm not enough of a tech geek to understand all of what he did.

[FeedbackCommunityMember]

A workaround that someone posted in the Adobe Community forums is to have Photoshop open and access files from the Open dialogue box. Don't double-click on files in Explorer to open them.

I've tried this out on my device and it's working for me so far.

It's not ideal, but it does appear to bypass the issue until an update that fixes the issue. The 21.2.3 update did not.

[elibet6]

I always do that but now I have this problem. 

[FeedbackCommunityMember]

When I open Photoshop by opening a file first that then opens Photoshop, this creates a debug file, and my customers cannot open the saved jpg. But if I open Photoshop first, then the file, (either double clicking on the file or the Open menu) no debug file and my customers can open the saved jpg file. Not a big workaround, but I hope it gets fixed soon.

[bnphotog]

My issue got fixed by the Adobe tech but when I was getting the debog logs it didn't matter if I opened Photoshop first. Anytime I made any edit at all, then saved the jpeg, a debug log went into the folder I saved the file to. Sometimes I was going from Camera Raw into Photoshop and other times I opened Photoshop, then brought images in through the file>open process.

[olive11251]

I too am having this issue and can't find a work around answer.   Anyone have suggestions?  With the exact steps you took?

[gardis]

Adobe, this is under all criticism and the question is how you want to compensate your customers.

[daniellek40801843]

Any updates or explanations?

[FeedbackCommunityMember]

Same issue... with these specifics:

PC; Win10 (current update); PS-CC

This debug file is generated when...

   Photoshop is NOT running (and)

   I double-click a PSD file to open it

   (The file does open correctly)

[J453]

This issue is being worked on by engineering.

[olive11251]

Thank you!   It's about time! 

[elibet6]

@JeffreyTranberry 

Thank you! 

[Pete.Green]

Hi all,

Sorry for the excessive log files. This should now be fixed in the 21.2.4 update released this evening.

Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps

Let us know if it's fixed for you!

Regards,

Pete

[FeedbackCommunityMember]

Thanks, that was realy helpfull

[mike_newman]

Appears to be fixed using Win10, Wacom PZT tablet and Kensington mouse:

[FeedbackCommunityMember]

I have the same problem with empty debug.log file and just by 1 or 2 ps files... This files are after last update are also broken, I can't open that any more... 😞