P: Disk Error when trying to import Skies

[James Grove]

I seem to have an issue importing Sky Presets, the presets are in my Downloads folder on my booted Mac Big Sur laptop, the same issue exists if the files are on my desktop as well.

Edit- Sky Replacement

Sky Replacement Window Appears

Click the Arrow next to the Sky: Box

Select Import Skies, select the file and click Open

Window pops up with Disk Error

Screenshot20201122at13.12.09-31b0bffe-a23c-461e-bd52-dd565d741702-866736434.jpg

[FeedbackCommunityMember]

I have the most recent update of Photoshop 2021, downloaded 11/3. Today I'm trying to Import Skies and it says it cannot because of a disk error. 

[J453]

Where are the sky images you're trying to import located? On an internal drive? External drive? Network drive or server? Are they in a folder that is managed under a sync/back up service (dropbox, onedrive, etc)?

[FeedbackCommunityMember]

They were downloaded directly to my computer. So I would say an internal drive. They were in a Compressed Zip file, I exported them to my desktop so I could access them, and from there it won't let me import.

[J453]

Very strange. If you save your own image to the desktop can you open it? Or is it only these files that have the problem? 

[FeedbackCommunityMember]

i can import individual image file but when trying to import a .sky i get the same error.

[FeedbackCommunityMember]

Same here. Uploaded 150 files, exported as a .sky file. On the same computer it imported with no problem. Any other machine gets Disk Error message. 

[James Grove]

I get the same error, rather annoying to be honest, so for the time being, I have given up

[J453]

If you go to System Preferences > Security & Privacy... and click on "Privacy" what does it display there for Photoshop?

[James Grove]

@JeffreyTranberry 

Hi Thanks for the reply, but the box has all the correct items ticked. But I still get a Disk Error. Attached is the screen grab confirming the Files and Folders Settings.

[J453]

Do you Acronis on this computer? 

[James Grove]

@JeffreyTranberry Nope, its just a standard MacBook Pro with Big Sur, no problems with other software. Its the only issue I have with Photoshop. 

[J453]

Very strange. Let me ask some of my colleagues to see if they can reproduce. Anything specific about the file you're trying to import? (if you want, share the sky file you're trying to import - via dropbox or CC files)

[James Grove]

@JeffreyTranberry

These are not mine, but the same error occurs, and this seems to be a common issue, several YouTube videos highlight the issue.

Link to DropBox

[J453]

Interesting. Seems to be these .sky files specifically. Let me have engineering take a look.

[Kenneth5CC9]

@JeffreyTranberry  I am getting the same error. I manually created a sky group using the Sky Replacement toolbox. I then exported it as a .sky file, deleted the group from PS and when I tried to bring the group back in using the .sky file I got the exact same error. I had saved the .sky file to an external drive, and even after copying it to my local drive and trying it I got the same message.

Update: On a hunch, I copied my sky file to the  C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Sky_Presets

folder in the belief that it might have to be placed in that location in order to avoid a 'disk error'. I thought that perhaps the location had gotten 'hard wired' in the software. But this did not work. I then tried to export another sky group to this location but of course the folder was not accessible to me.

The Sky Replacement tool is a very cool new feature but I hate to think of the work required to reset such user sky groups when reinstalling or upgrading.

[m_podt]

Same problem here. Any news on this issue?

[m_podt]

Any news on this? I am having the same problem here.

[bittenbyajerk]

Yep, happened the same to me now... can't find any workaround....

(Mac OS Catalina, running on MBP Pro 2019)

[FeedbackCommunityMember]

Same here.

OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041

Photoshop 22.1.1.

"Could not complete your request because of a disk error" - this comes up when I try to import previously exported *.sky from the same Photoshop version 22.1.1.

This is true for two previous updates.

Tested with different sky image sizes and amounts from 1 to 50.

Here is one of the files I am trying to import:

https://www.dropbox.com/t/dBLNCZ1TsB3pObJR

[FeedbackCommunityMember]

Exactly the same for me when I attempt to import skies from a SKY file.

Has this been addressed yet?

[Akash Sharma]

Greetings,

This issue should be fixed in the Photoshop 22.3 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 22.3, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash