P: Full Screen Mode bug? Images is off screen

[patrikl]

When I toggle between open Photoshop documents in Full Screen Mode (to view them centered etc) the images and canvas are off screen. I can only see a part of the image and canvas. Images is also cropped.

So I'm not able to view the images fully centered to compare them or even view them in Full Screen Mode. I use this feature a lot.

Is this a known bug and is there a fix?

Regards,
Patrik


Photoshop 21.2.3
Mac mini (2018)
Eizo CG2730 Monitor
Catalina 10.15.7 (19H2)

Screen20200930-0e31a7e5-7cfc-436a-a91e-074f50a6ae42-162612759.png

[J453]

@Paul23155107ojmb You have two graphics cards. See section 7 here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html Make sure the AMD is set as High Performance.

[Paul23155107ojmb]

Hi Jeffrey,

Both the battery and power cord settings have been set to automatic graphic switching.  I'm running v. 22 not v. 23.  I see no means up upgrading from 22 to 23.  Thoughts?

[J453]

What OS/version are you on?

[Paul23155107ojmb]

Hi Jeffrey,

System info:

Adbobe Photoshop v. 22.3.1

Macbook Pro 16-inch, 2019; MacOS Big Sur v. 11.6

2.6 GHz 6-Core Intel Core i7

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

*This info was listed in my initial post as well.

[J453]

@Paul23155107ojmb  Looks like you maybe had a Teams account at one point. You should sign out and sign in with your personal account - that should make the 23.1.1 update available if your teams admin disabled updates. There's no technical reason why you wouldn't be able to update.

[basset horn]

I still have this in Windows 11 with Photoshop 2023 in November 2022. Nvidia drivers are up to daye so what is the issue? I don't see a lot of complaints elsewhere.

[J453]

It's probably a graphics card related issue. Are you using multiple monitors? Multiple graphics cards? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.