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P: Impossible de créer un nouveau fichier suite mise à jour août 2021

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Bonjour

J'ai toujours le même message d'erreur lorsque j'ai créé un nouveau fichier, Photoshop doit fermer.

J'ai désinstallé Photoshop puis réinstallé, mais toujours le même message...

J'ai envoyé le rapport à Adobe, à suivre.

Qui peut m'aider, salutations.

P. Brocco 

 

{Moderator edited title - PS-72311}

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Adobe Employee , Sep 16, 2021 Sep 16, 2021
Hi all, We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here  To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  Please feel free to share your feedback with us. Thanks, Mohit
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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Hi

What exact version of Photoshop and operating system are you using and what are your computer system specs

Have you tried resetting your preferences

Preferences

If that doesn't help try using the Adobe cleaner tool

How and when to use the Creative Cloud Cleaner tool | Advanced steps

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Bonjour

Merci pour votre aide.

Pour que Photoshop " fonctionne "

à nouveau, j'ai installé la version précédente, car malgré la réinitialisation des préférences, la réinstallation de la dernière version du mois août, et la mise à jour de la carte graphique, cela ne fonctionnait toujours pas.

La configuration de mon PC n'est peut-être pas compatible...

Cordialement.

 

 

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Thank you for submitting your crash log with your email address. Engineering is working on this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

Bug Fixed

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